-
October 2023 by Lia Gribstad
Bought a sofa from this store and I love it !Soft and high quality.
-
July 2023 by Pamela Cole
Went to their Fourth of July floor sample sale and bought three mattresses from Michael. Luxurious natural King Koil European pillow top mattresses. They were delivered THAT weekend the next day! Michael was a delight to work with; knowledgeable, comfortable to work with (we laid down on a lot of mattresses!) and thoughtful with his suggestions. He sold us an adjustable bed (for a sale price) to go with our master suite cal king and it came with LED lights, multiple positions to raise and lower and speakers! Super happy with Newbury Park Sleep Shoppe!
-
April 2023 by Larry S.
This place was great! I needed two queen mattresses and was on a super tight budget, but Andrew got me set up with some old floor models for a steal. I highly recommend Andrew and Sleep Shoppe, very professional and great deals.
-
April 2023 by Lisa W.
I thought customer service was dead - until I needed help with the return. As we have all experienced, returning a big ticket item like a bed is typically mired with endless hoops to jump through and a less-than-enthusiastic sales rep. The absolute opposite was the case for us at the Sleep Shoppe with Andrew helping. Andrew worked closely with us throughout the process, guiding, helping, and advising, and ensuring we got just the right replacement mattress.He made sure that our return process was smooth, and was a 100% accountable to us. He never missed a return call or failed to find the information that we needed. Although we weren't shopping for a $20,000 mattress, he made us feel like a VIP. Honestly, I can't recall the last time we were so well taken care of. The next time you need a mattress, look up Andrew at either the Newberry or Simi Valley locations!
-
April 2023 by Diana G.
About 2 or 3 weeks I had the pleasure of shopping for a mattressat the Sleep Shoppe in Newbury Park, CA 91320.They are extremely knowlegable and courteous. My salesman,Peter, was especially helpful and kind.Run, don't walk to purchase your mattress there!!!!!!
-
April 2023 by Paul Stein
Lots of mattress choices. Good prices. Mike the salesman was very helpful and easy to deal with. Quick delivery.
-
February 2023 by Renee J.
My husband and I purchased a split Cal King adjustable bed and two Stearns and Foster mattresses for it. Peter was very nice through the purchase. When the delivery came they took the adjustable base out of the packaging and immediately my room filled with an awful smell. At first I just thought that it needed to air out because it was sealed in plastic. After several days the smell was still there and it was so bad I slept downstairs. I brought it to their attention and they said the had never had that happen. I asked for a new one and they exchanged it no problem. A few months later, I decided to turn the mattresses because they were bending funny when raising the head of the bed. After turning one of the mattresses, I noticed a significant hole on the edging (welting) on one of the mattresses. That particular side was in the inside/center of the bed, so it wasn't noticeable, even when changing sheets. I called the store and spoke to Peter and he immediately asked me to read the warranty. They said that because it was a few months since purchase that the hole could have happened after the delivery. I told him that that wasn't satisfactory and he had his Stearns and Foster rep call me and he said the same thing. The store and Sterns and Foster did not stand by their product(s). We paid $6,000. for the set. They didn't even offer to repair it. Be careful when you purchase from them. Look thoroughly at your mattresses when you purchase from them. The delivery person put the mattress on the bed with the hole on the inside so it wasn't noticeable. Very disappointed.....
-
January 2023 by Barbara B.
No wonder this shop wins "Best of" every year!! We save $1500 for a luxury split King adjustable beds and mattresses. Best quality and service. Very pleased and high recommendations!!
-
October 2022 by Frank W.
A super shout out for Fred and Michael at the Sleep Shoppe in Newbury Park. We had purchased an Aireloom mattress from them a few years ago and recently visited the store and Michael helped us file a warranty claim as our mattress was bulging excessively on one side. The process was simple but the customer service exhibited by Aireloom was less than pleasant. However, both went to bat for us and that's special customer service. This was exceptional service by both. Fred called me personally and took charge of the situation and resolved the matter to our full satisfaction. This is the kind of customer service that sets them apart from others. They care about their customers. This is a well run business with the right approach I highly recommend them for anyone looking for top quality products. They carry everything worth looking into.
-
September 2022 by Lorraine Wilson
My Dad needed to downsize from a cal king mattress to a queen size. He and my Mom had purchased the king size years ago at this store in a different location. Mom passed in Dec. So dad, my sister and I went today to sleep shoppe. Huge inventory to choose from.Peter Bowen the sales guy was extremely helpful. Prices were great all on sale. Highly recommend.
-
August 2022 by steven goldblatt
Mike had all the answers, he was great to talk to. No hard sales, gave us some options to choose from. Close the ssle in 45 minutes. Would go back again.
-
July 2022 by Drum C.
Michael B. - A sincere thank you from us. A class act all the way around. Super efficient, experienced, good humored, genuinely friendly good dude. So glad we made it in that day and met you. Sleeping better than in many years...and our 2 delivery guys were 5 star and great as well. Awesome team at your place...much appreciated- Go see this guy Michael B- not joking... For us-literally life changing. Thanks a million for your kindness, patience and professionalism.
-
April 2022 by Rebecca Weinstein
Excellent service, friendly as well. Michael showed us exactly what we asked for and we did not waste any time getting what we came for. Delivery time will be quick too!!!
-
January 2022 by S W.
I've made 3 bed purchases from them. The 1st had no problems. The 2nd one got saggy before warranty was up, in lieu of replacing the mattress they provided replacement box springs which temporarily solved the problem for 6 months until the warranty dried up. My 3rd bed purchase so far has been great minus the delivery experience. Delivery guys tell me "here's your mattress protector". I look at it realize it's not the correct brand or style. They say "it's an free upgrade". They go back into the traffic, speak some Spanish amongst themselves and produce the correct brand but wrong model. So I bring this to the attention to the store on the following business day. They gave me the correct model (which is about 2-3 times the price of the lesser model the delivery guys gave me). They shrug off the experience as "delivery guys being delivery guys". That isn't an acceptable response for my taste. The delivery service is contracted by them.
-
October 2021 by Catherine F.
I just bought a tempur-pedic mattress in this store. Peter Bower sold me the mattress. I just want to mention how good service was by him. He had so much patience and answered all my questions and helped me to choose a good mattress according to my preference. I want to give him a five star cause I was looking for a mattress for so many months. Very grateful to Peter.