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May 2024 by Kristina Steele
Shade store is so professional! And they have a great product assortment. I love working with them. It is definitely worth going to the showroom to see things in person.
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March 2024 by Debra Vaughan
The Shade Store in Westlake Village just completed my solar shade installation in my family room/kitchen. They turned out beautifully! Luis in the store was so helpful during the selection process. Alec did a great job installing the shades. He was kind, patient, meticulous, and neat. I highly recommend this store.
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March 2024 by Alexandra Williams
Luis is the very best. So easy to work with, and really listens and gives thoughtful ideas. We did a huge downstairs project with many windows and the process was easy and smooth! Thank you, Luis!
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February 2024 by Camille S.
Hess provided excellent service, even solving an issue with my order much better than I expected! Very happy with blinds and installation. Customer care excellent. Most companies just talk service but this company delivered.
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January 2024 by Shanesa Fath
10/10 I would recommend the Shade Store for all your blind needs! Luis is my go to...he is so lovely to work with and an incredible communicator. All my jobs have gone perfectly! If you've been sitting on a drape project, here is your sign to call Luis!
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January 2024 by Tara Arman
Very happy with our drapery purchase for the nursery. I can say it was worth the price. Very high end material used. Luis was very helpful throughout the process and answered all my concerns promptly.
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January 2024 by Josh S.
I am very unhappy with The Shade Store in Westlake/Thousand Oaks. They demanded a 100 percent pre pay on a 50,000 order. Most of what they delivered was wrong, not what we ordered and or not how they described. It seems like a company that wants to grab your money and not deliver what they promise. Stay away from this company.
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December 2023 by Danil Nezhdanov
I had a fantastic experience at The Shade Store in Westlake Village, thanks to Hess, an amazing sales associate. His expertise and customer service skills were exceptional, guiding me to the perfect window treatments for my home. The quality of the products is excellent, and the installation was seamless. Highly recommend for anyone seeking top-notch window treatments and service!
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October 2023 by Kaley Moore
What a wonderful experience from meeting Luis to now enjoying our gorgeous window treatments! Every step along the way was filled with support, clear communication and they always made us feel calm and at ease. We will absolutely be customers for life.
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July 2023 by Nancy Schwartz
We have been Shade Store customers for the last 13 years. Their customer service is phenomenal. The quality of the materials they use is top notch. They stand behind their work. Professional and courteous.
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June 2023 by Lynda Jackson
Our experience with The Shade Store has been wonderful. Everyone we have had contact with were professional yet caring.Congratulations - The Shade Store has kept customer service alive and well!
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June 2023 by R F.
Just the most disappointing experience. We decided on our move to a new place to up our shades rather than use blinds.com. Was this a mistake for us. So much back and forth with the sales person, didn't provide the design help we needed, had to come back multiple times to repair the installed shades, measured wrong for our kitchen shade so that had to be remade which took another month. As another reviewer noted the Roman shades were flimsy and not well made. Finally asked them to stop remaking the shades as one department does not know what the other is doing and realize the quality is not there. On the first entrance in the store, glossy and their marketing materials are nice with some unique designer patterns but would not recommend as the finished product is just so disappointing.
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April 2023 by Jody C.
I had such a wonderful experience with the Shade Store. Luis Roybal was terrific in helping me pick out fabrics. The installer, Andrew Gould did a fabulous job measuring and installing. I would recommend them to anyone. Terrific job guys!
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March 2023 by Marcia Schor
Excellent service from beginning to installation. Immediate response from Luis, salesperson regarding any questions. Measurement appt. on time & professional. Delivery of window coverings on time. Installer on time. Professional, courteous & friendly. Also knowledgeable.
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March 2023 by stacy lederer
I just finished a large year and a half remodel on my house, and I hired the Shade Store to make Roman shades for multiple rooms .Penny assisted me through every aspect of the process.Her knowledge of the product and her background as a designer were beyond helpful! Everything came on time, measured perfectly, and installed impeccably ! I couldn’t be more thrilled! Thank you Penny!
