-
March 2024 by Veronica Sandoval
Will replace your screen with a backmarket version and wont tell you. Paid $300 and no chance of a refund.
-
March 2024 by Matthew Smiley
best price and service
-
March 2024 by Joel Shore
My samsung phone needed a camera fix, they replaced the lens in a timely matter.Soon after, same phone needed a new screen. Again, replaced quickly, however the repair had a glitch. Called David at Thousand Oaks, he told me to bring it in.After replacement with a new screen it has worked perfect.Thanks David and crew!
-
December 2023 by Lorin Smith
TheFix by Apple replaced my iPhone 12 Pro Max screen about 2 weeks ago. The screen isn’t the best quality. I paid $300 and it’s lost sensation to touch. There’s times that I’m tapping and tapping on the screen and it won’t recognize it. I’ll have to replace it again soon. What a waste of money.I don't recommend them.
-
August 2023 by Sophia Langley
Went there due to a cracked outer lens cover on an iPhone. It was replaced quickly but issues developed soon after and the camera is shaking and making noises. Went back and he looked at it and said they can’t do anything about it. After leaving I noticed that the lens cover is definitely dirty and there are spots on the inside. Not sure why the tech didn’t notice that or say anything about it. Even if the issue was caused by something else, you think he’d say something about it being dirty. I don’t remember if they cleaned it out beforehand (it was cracked before), so maybe they slapped the new glass cover on a dirty area and now the dirt is just getting on the cover? Guess we learned our lesson about third party repair.
-
July 2023 by Kelly Unger
THIS STORE IS A RIPOFF. I asked them for a charger and a cord. I thought I was getting a good charger as my phone was dead. When I turned my phone on the charger he sold me and charged me $35 for and the Cord $15 is actually a much cheaper charger. When I told him he sold me a cheap charger he said he wouldn’t exchange it. When I asked for a manager he said there is no manager. I am very disappointed that he takes advantage of customer that go in there and overcharge people
-
June 2023 by Victor Osornio
Helped me right away. Very quick analysis and response. Diagnosed my iPhone 11 quickly and accurately. I dropped my phone in the water so the screen and charging port were fried. Screen repair was 25 minutes and charging port was 30 minutes. Very quick service. I walked with my wife around and came back and the service was done.
-
June 2023 by surbhijaggi5
Wonderful experience getting a case and tempered glass for the new phone.Seth did everything in minutes and did it perfectly.
-
June 2023 by Olawole Festus (Wolechination)
From start to finish, their service was exceptional. The staff was knowledgeable, friendly, and efficient, ensuring that my device was in good hands. The battery replacement was done flawlessly, restoring my iPhone's battery life to its original glory. Additionally, the store's prices were competitive, providing excellent value for the quality of service received. I highly recommend The Fix store for anyone in need of iPhone repairs, as they truly exceeded my expectations and deserve a well-earned five-star rating.
-
June 2023 by Muhammad Jamiu
From the moment I walked in, the staff was incredibly welcoming and knowledgeable, swiftly diagnosing the issue and providing a detailed explanation of the required repairs. Not only did they possess remarkable expertise, but they also showcased their dedication to customer satisfaction by completing the repairs with utmost precision and efficiency. The quality of their workmanship was outstanding, as my iPhone's speakers now sound better than ever before. With their exceptional service, friendly staff, and top-notch results, The Fix store has undoubtedly earned my enthusiastic five-star rating.
-
June 2023 by Oluwajuwonlo Olufemi
Backstory:My iPhone suddenly shut down and was not responding at all. I go visit the Apple store thinking it’s going to be a quick fix.It was not.Apple advised they were not able to help me and said that it was an internal problem.I’m losing my mind. It’s my day off and if this happened during work, I’ll be crying. I’m top of that I’m not able to get my photos or data back. The tech advised other services and data recovery may cost an arm and a leg.I calling vendors left and right and the prices ranged 200 and up to fix anything internal. I’m losing hope at this point but I looked for a place in the mall and this store came up. Called them and they said they can do it.I go in and he inspects the phone and gives me a reasonable quote. At this point I’m willing to try anything. I was told to come back 2 days.I went back to get my phone 2 days after and it was ALIVE! I’m thanking the guy and feeling so relieved.
-
June 2023 by Morufat Ganiyu
These guys are geniuses! Don’t bother to go to the fake-cool guys at any of the Apple stores . My phone got wet and died and I spent more than 2 hours at th Apple store only to hear them tell me that my phone was useless but I could buy an identical one for about $800. I almost got a new one but before that I thought I would give these guys a try and low and behold I am typing with my phone which they brought back from the dead. They were polite and knew their stuff and I am never ever going to any Apple store again for repairs!
-
June 2023 by Toluwalase Adeolu
My mothers iPad broke and they picked it up from my office and dropped it off same day with no problems! they are also the cheapest out there and they do pickup and drop off. Great company, nice people as well.I will be recommending this company to anyone who needs them. A++
-
May 2023 by ben zolar
The Fix store deserves an enthusiastic 5-star rating for their impeccable service in fixing my iPhone battery. From the moment I entered their store, the friendly and knowledgeable staff made me feel valued as a customer. The technicians showcased their expertise by quickly diagnosing the battery issue and providing a clear explanation of the repair process. The battery replacement itself was flawless, resulting in a significant improvement in my iPhone's performance and battery life. The Fix store's commitment to customer satisfaction and their top-notch repair work make them the go-to destination for any iPhone battery-related issues. I highly recommend their services and applaud their exceptional service and expertise.
-
May 2023 by Aysgl K
I have an old smart phone and the screen got cracked. I went to the store with no hope to fix it but the technician was very knowledgeable about his job. They ordered the part for me and my phone was fixed in a couple of days. They are very professional and their approach was friendly and comforting. I will definitely use their service again if I ever need a repair. I strongly recommend this store.
