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June 2024 by Andrew
Everything is super slow.
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May 2024 by Oaks Liquors
It’s not there anymore
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May 2024 by Christian Villatoro
Had a great experience with the Spectrum Thousand Oaks location. Trever was very helpful and had me in and out with new mobile service within 10 mins. Really glad I switched over from T-mobile.
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May 2024 by Rahim Mohamad
Terrific service.
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March 2024 by Christopher Kermani
It's a horrible costomer service very Rude and careless. I will never go back today
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February 2024 by Josiah Pierce
I've had two fabulous experiences with the staff at this Spectrum location. They were friendly, engaging, knowledgable, and quick to resolve my needs/issues both times. Thanks!
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February 2024 by Sevda Pouraghaie
The staff are not informed about the products they are selling, and some are very rude! Cameron, specifically, is a very impolite person that didn’t know the Apple Watch he was selling me actually had an oxygen sensor and he didn’t even bother to check before selling it to us! Very unprofessional!!
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February 2024 by Suzanne Welsh
Adam at the Thousand Oaks, CA store on Thousand Oaks Blvd. needs training on customer service!! I've already voiced my concerns with Spectrum over the phone regarding his treatment of me, but if he doesn't know how to deal with customers that might be dissatisfied with the service they are receiving, he shouldn't be in customer service!! With what happened to me today at this location, I'm not surprised the store is shutting down on 26Jan2024 - if I could I would give 0 stars!!
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January 2024 by RLA Mariano
Good customer service. I had an old Galaxy Note 10 that sucked! It took too long to transfer all info. We didn't live in the area and were on our way home from Camarillo Outlets Black Friday) to the South Bay area (San Pedro/RPV area). We were stuck there practically all night. ( We been in the area since 6 a.m.) I ended up taking my old phone w/me instead of getting the $100 credit for trade in since it was taking long & store almost closing. Not sure what type of devices you have since other carriers have devices or equipment that can transfer it in a zip! Anyway good customer service & patient sales rep. Thank you! ?
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January 2024 by Daniel Casson
1000 Oaks store has some great employees .Very helpful and polite. Can't say that about the Simi Valley store is the worst. Especially a Female employee named Christina completely rude unhelpful lazy and just plain nasty
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December 2023 by A Leon
Good customer service. I had an old Galaxy Note 10 that sucked! It took too long to transfer all info. We didn't live in the area and were on our way home from Camarillo Outlets Black Friday) to the South Bay area (San Pedro/RPV area). We were stuck there practically all night. ( We been in the area since 6 a.m.) I ended up taking my old phone w/me instead of getting the $100 credit for trade in since it was taking long & store almost closing. Not sure what type of devices you have since other carriers have devices or equipment that can transfer it in a zip! Anyway good customer service & patient sales rep. Thank you! ?
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December 2023 by Kevin Taylor
Really bad customer service
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November 2023 by EDNA KARINA TORRES SOSA
I bought a Samsung S23 Ultra phone, it took a week to deliver it when they said they would deliver it within 48 hours. The phone came to me carved out of the frame, I called to file a report and they want me to settle it with the insurance. Now I have to pay a deductible for a phone that I have not used. They are the biggest thieves.
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November 2023 by Aidin Mahmud
Ok customer service. I overheard one of the employees giving false information to a customer about competing products.
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August 2023 by Laura Debear
Took forever
