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October 2023 by Muamer Hrustic
I make them an offer on their Escalade V, the manager accepts it then declines the offer because I’m am out of state buyer even though we are willing to pick up the vehicle, stating that a wire transfer will take 3-4 months to clear and he is focused on making money the same day even though we can wire the money same day and pick up this week.
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October 2023 by Kristian C.
I had a service appointment for my brand new car at 8:45am today. I left and waited to be contacted with updates on the car. After 3 hours of no contact I called and left a message for the advisor helping me. Another hour goes by and I get called back saying that I have a sensor problem and it will not be covered under warranty. I said I will take it to the dealership I bought it from only 3 months ago because they confirmed over the phone they would fix it for us at no charge. So they brought the car back and left the wheel sensor off and handed it to me without any sort of paperwork whatsoever. I said I wanted some sort of paperwork to prove I didn't remove it myself. This whole wasted day was due to a new computer system nobody was trained to use. I watched so many other people waiting for hours and being stranded all day with no updates. I left the dealership just shy of 5 hours later. I will never go back. 0/10
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October 2023 by Mark R.
Drove from Ventura as they were able to get parts by next day and complete service while we waited . Alexander Cadillac could not .
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October 2023 by Sam F.
The worst Cadillac dealership or service department in all of the United States!!! I have purchased 9 brand new Escalades since 1999, 7 from silver star, i WILL NEVER TAKE MY VEHICLE HERE OR BUY ANOTHER FRON THIS DEALERSHIP.. MANAGEMENT HERE HAS GONE DOWNHILL BEYOND WORDS!! SERVICE DEPARTMENT IS GARBAGE AS FAR AS MANAGEMENT AND DOING THEIR JOB, OVERALL Genral MANAGEMENT IS TRASH.. they will not only not fix your problems visit after visit, they will waste your time, money, and break parts that were not an issue to begin with AND AFTER WEEKS OF CALLS AND MESSAGES TO GM YOU GET LESS THEN ZERO AS FAR AS RESPONSE OR HELP, but when you write a bad review then and only then will they offer to fix the original problem if and only if you remove you bad review... like we were told to.. DO NOT BUY YOUR CADILLAC OR HAVE IT SERVICED AT SILVER STAR!! They do NOT care about good customers or doing a good job here. I will take it My buisness anywhere else, and I recommend You do the same.
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September 2023 by Ashley S.
Absolutely the worst dealership. I've brought my car in 5 times for the breaks squeaking , as this issue had been going on for about 6 months prior to having to paid to have everything replaced, a week later it to squeak extremely loud. When I told the service guy Edwin he proceeded to tell me oh I should have told him what the actual problem was. which I had said "my breaks squeak when I push the break pedal very loud". I told him I'm not a mechanic that's why I brought the car to you I don't know the problem other than they're making a loud sound. He said oh so if you go to the doctor you don't tell the the problem I said no I tell them my pain and they're the doctor they tell me the problem. My husband had to call for him to take my issue even serious. So I brought it back was there for a few days and no call no update nothing so I called and he said it's perfectly fine no squeak. I get it back and it's louder than ever. Take it in talk to the service manager and she says they put on the wrong break pads And will Have them fix it. Couple weeks later it's back. Along with my tail light being out and a few other simple repairs like my glove box and speaker being blown out and still didn't fix the breaks. I have a Cadillac Escalade 2121 mind you. They've never once given me loaner so I go to enterprise and get a vehicle, they only cover a small amount and I have a family of 6 which is why I have a larger vehicle so the many times I've had to get a larger car I cover most of the rental. 4 days pass I still haven't heard from them so I called to get an update (called 4 times till I could speak to him) Edwin states no sound from the breaks, my tail light isn't out, the speaker is fine and the glove box isn't slamming down when I open it. So I told him impossible unless you have the wrong car. He says he will look into it. Couple days later no call no communication, My husband finally gets ahold of him after half the day of messages he said he lost our key and they still haven't fixed anything and we will have to wait to look into the issues once they order and program a key. We brought in the spare key Monday so they can start working on the car, So we waited almost two weeks to get the car back with no key yet, tail light still out speaker blown, breaks loud as can be and glove box was still broken! Couldn't believe it, I went down their after calling and getting no calls back or response to them saying they'll fix it, they sent us to midway we sat there for 30 minutes for them to say oh sorry we don't have cars. So we called Cadillac to make sure they will cover at enterprise, they didn't answer, so we pulled up to see them both at their desks looking at the caller ID not answering our calls! So we went in to get the okay. The worst service and the worst employees. We've bought 7 cars from this dealership and they treat us so poorly. Then when my husband called to get the update of course we didn't receive any calls regarding our vehicle during this time, They quoted us for the tail light and it was almost two thousand dollars so we planned to get it fixed somewhere else and have them fix all the other issues. but when my husband asked if they would give us a better deal for all the inconveniences the rude remarks from Edwin (acting as if I'm dumb and should know why my breaks are making the sounds) and all the rentals He said "I don't know maybe I can if you change the bad review you wrote, cause I got in a lot of trouble.) Don't go to this dealership they won't ever answer your call, Call you back or update you on your vehicle. Most importantly won't fix your car! I'm insanely baffled on the service we were given and how many times we had to send videos to get them to listen to our breaks. We had so many inconveniences taking so much out of our time to get this issue handled, the long waits the rentals the time the calls. I have 4 kids and we have a company to ru
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July 2023 by Angela E.
So grateful to Carlos for helping us get our dream car! Carlos went above and beyond with the entire process. He listened to and answered all of our questions, was patient, thoughtful, considerate, authentic and competent. Carlos is the BEST car salesman we have ever encountered! THANK YOU CARLOS! Thanks too to Justin assisting with the financial part of it.
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June 2023 by Gustavo Cosaro
I have been coming to this dealer for 16 years. I always make appointments before I go. Today I left due to the rudeness of the service manager and inability to provide for the needs of the car. I will be taking my business elsewhere. Will NOT buy another Cadillac
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May 2023 by Jose Negrete
Terrible Experience - Poor Service, Misinformation, and Overpricing. I recently had a highly disappointing experience with the Cadillac dealership, and I feel compelled to share my frustration and dissatisfaction. The level of service, misinformation, and overpricing I encountered during my interaction with this dealership was nothing short of appalling.First and foremost, I scheduled an appointment online for someone from the dealership to pick up my car. I received a confirmation email and text during my work hours, which gave me the impression that everything was in order. However, when the day of the appointment arrived, no one showed up to pick up my car, nor did anyone bother to contact me to inform me of the change in plans. This lack of communication is simply unacceptable.When I contacted the dealership to inquire about the situation, I was informed that they do not travel outside a certain radius. Nowhere on their website was this radius mentioned, nor did anyone bother to notify me of this limitation during the confirmation process. As a result, I had to take two days off work to accommodate their mistake, which inconvenienced me greatly.My attempts to address the issue with the dealership were met with a complete lack of empathy or responsibility. I spoke to someone named Carmen, who claimed to be the general manager. However, instead of acknowledging the mistake and offering a solution, Carmen simply stated, "I don't know what you want me to do." This dismissive response demonstrated a complete lack of customer service and a refusal to take accountability for their actions.To my surprise, a few minutes later, I received a call from someone named Edward, who also claimed to be the general manager. This contradictory information regarding job positions and responsibilities within the dealership is indicative of a disorganized and unprofessional environment. Like Carmen, Edward seemed clueless about how to rectify the mistake caused by the dealership. It is clear that there is a severe lack of communication and knowledge among the staff.Furthermore, the pricing I received for my car repairs was exorbitant. The dealership attempted to charge me more than double the prices quoted by other repair shops in the vicinity. They inflated the cost of each part and the labor charges, demonstrating a complete disregard for fair and competitive pricing. This blatant overpricing is a clear indicator that the dealership does not value its customers or their hard-earned money.In summary, my experience with the Cadillac dealership was nothing short of a nightmare. Their failure to pick up my car without any notice, the dismissive and unhelpful attitudes of the so-called general managers, and the exorbitant overpricing of their services are all reasons why I strongly advise against doing business with this dealership. They clearly lack the professionalism, customer service, and integrity that one would expect from a reputable establishment. Save yourself the frustration and seek service elsewhere.
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May 2023 by Mathew Juarez
Was given lots of wrong information. I flew in from out of town and prior to I had a couple concerns with the car, specifically the panoramic sunshade cover. Krystal indicated that she looked at it and there is absolutely nothing wrong with it. At that point I purchased the plane ticket to fly in to get there and see it was not fine, it was damaged and they can’t do anything to fix it even though I was told it was fine and spent money to fly in. I then was told if I purchase the extended warranty that would cover the repair of the sunshade cover and that the mechanic said it would be. Then later on was told actually it might not cover it. Then I was told after lots of back and forth that the most they can do is give $500 off the price of the car in place of a damaged sunshade that costs over $1000 to fix just to be told later on it won’t be $500 it will be $250. Next, the Cadillac Thousand Oaks website has a advertisement saying all “One price preowned cars” come with a five day 300 mile money back guarantee and a 90 day 4000 used car limited warranty, she indicated yes this car would get that, once I was ready to continue with the purchase and I was moved over to a different sales agent, I asked to make those money back guarantee and limited warranty would be included in the contract. I was then told by the sales manager no that does not come with the car and that should not be on our website and old ownership had that policy, even though throughout the entire dealership that branding is still used. It was lie,after lie, after lie, and lots of miss information.Oh and then I was originally promised either I would be picked up at the airport by Krystal or they would be reimbursing me for the cost of the Uber. My flight came in at 9:00AM, I was told by Krystal she is unavailable to get me cause she had an appointment starting at 12:30 (more than enough time to get me) and that they won’t be reimbursing me for the cost of the Uber even though I was told it would be.
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May 2023 by Sue Nieto
I’ve been waiting on a refund for a maintenance plan. I paid 2495 I believe and it’s been seven weeks now they’re supposed to send a check out today but so far I do not have confirmation on that. Totally ridiculous. I am beyond upset about this.
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May 2023 by Danielle B.
The experience at Cadillac Thousand Oaks was amazing all thanks to Frank! His 20+ years of experience shows. He was very knowledgeable of the cars and their features! Frank made our car lease as easy and quick as possible. Frank is the best! If you're looking to sign a lease or buy a new car from Cadillac ask for Frank!
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May 2023 by Matthew J.
Was given lots of wrong information. I flew in from out of town and prior to I had a couple concerns with the car, specifically the panoramic sunshade cover. Krystal indicated that she looked at it and there is absolutely nothing wrong with it. At that point I purchased the plane ticket to fly in to get there and see it was not fine, it was damaged and they can't do anything to fix it even though I was told it was fine and spent money to fly in. I then was told if I purchase the extended warranty that would cover the repair of the sunshade cover and that the mechanic said it would be. Then later on was told actually it might not cover it. Then I was told after lots of back and forth that the most they can do is give $500 off the price of the car in place of a damaged sunshade that costs over $1000 to fix just to be told later on it won't be $500 it will be $250. Next, the Cadillac Thousand Oaks website has a advertisement saying all "One price preowned cars" come with a five day 300 mile money back guarantee and a 90 day 4000 used car limited warranty, she indicated yes this car would get that, once I was ready to continue with the purchase and I was moved over to a different sales agent, I asked to make those money back guarantee and limited warranty would be included in the contract. I was then told by the sales manager no that does not come with the car and that should not be on our website and old ownership had that policy, even though throughout the entire dealership that branding is still used. It was lie,after lie, after lie, and lots of miss information. Oh and then I was originally promised either I would be picked up at the airport by Krystal or they would be reimbursing me for the cost of the Uber. My flight came in at 9:00AM, I was told by Krystal she is unavailable to get me cause she had an appoint starting at 12:30 (more than enough time to get me) and that they won't be reimbursing me for the cost of the Uber even though I was told it would be.Update: was provided contact info from someone associated to this dealership. Sent an email to the provided email address and got a non-deliverable email back. Disappointing how this continues to be an issue with this dealership.
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April 2023 by Shane Coleman
Impeccable customer service from both Carmen Perdomo management and Jack Holloway. Always going the extra mile to make sure I am taken care of. If ever, you are looking for a great experience to service your vehicle I would highly recommend Silverstar Cadillac in Thousand Oaks. 5 stars!
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April 2023 by Andrew C.
Great service and attention to detail. They fixed the recalled parts and got me on my way. Only issue I had was the very long wait time for a recall appointment.
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April 2023 by Amy T.
I was in the market for a new car back in January. Never in a million years would I say that I would be an owner of a Cadillac but here we are! We test drove a number of Cadillacs in different locations but Thousand Oaks surprisingly had the deal we never saw coming and we were sold by the quality of the vehicle as well as the excellent service provided throughout the process. Carlos is one of kind and provides excellent customer service. Good warranty packages offered at the time of purchase. I came back recently because I had some trouble with my key. Carlos helped expedite the issue when I gave him a call. He was very attentive through out the process. Very happy I bought my car here at Thousand Oaks Cadillac!
