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December 2023 by Trinity Terry
the rudest girls work there, are super unhelpful and entitled along with poor attitude. deeply dissatisfied with the new hires. what happens to the pre joi’s girls who actually knew a thing or two about hair
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December 2023 by Jackie Yo
Products are so limited, was hard to find price tag
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October 2023 by Brenda Lagunas
Staff here is always friendly and welcoming. They are very well stocked and even call you when there's a sale coming up. Thank you !!
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July 2023 by Michelle R.
Dashed out of salon to get to this store and grab some much needed products before they closed. Said online and on the door that they're open until 6:30p however when I showed up at 5:45 the place was dark and locked up. I start work tomorrow before they open and now I can't get the products I need for clients coming in the morning. I am not happy.
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May 2023 by Nicole D.
I came in for color right before the girls break. I forgot her name but she didn't try and rush me.. she was the only one there and she was very patient and helpful and sweet!!
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May 2023 by I F.
So friendly and helpful. I will definitely go back to this location. They have all the great professional product lines
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March 2023 by Megan A.
Cashier was so sweet an helpful! Didn't get her name but she had blond short hair. Great selection. Love that they have Amika and the L'Oréal professional collection. A little bit pricier than Cosmoprof that's why I docked a star. Like the same products they have are $3 more expensive here. Better selection for sure. Will be back!
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May 2022 by sue J.
This store does not offer good customer service. I have only dealt with one employee who was very helpful. I told her she should be at Cosmoprof where all employees are helpful. She said she used to work at Cosmoprof. I think Salon Centric needs to improve customer service before I shop there again.
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February 2022 by Karolina B.
Showed up right before 6 ...tells me they are closed but the sign says open till 630 on Wednesday.
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December 2021 by Luis R.
This location is by far my favorite to go to. I always find everything that I need and the store is always very organized. Especially the Shades section! The other locations have it organized where you literally feel like you're in a maze looking for toners lol Brooke always helps me when I can't find an item or gives me great updates on promos and when they're going to be getting new/more color. She's very professional with the sweetest soul.
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November 2021 by Amy Sanders
It used to be a great place to shop. Unfortunately it took a turn for the worse. I’m not going back. The shelves are completely empty, and the staff is really really really rude.
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September 2021 by Gittan M.
The male sales person don't ever greet you when you arrive. Very unhelpful and appears as if he hates working there. I rather drive to Simi than visit this miserable store.
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July 2021 by Rene B.
Just wanted to pass on info of horrid experience at Saloncencentric Thousand Oaks, CA yesterday (7/17/2021 @ 10:30am). Called previous to going into store to make sure there was a certain clipper brand in stock, Dylan answered and confirmed there was, I say thank you and he just hangs up. Get to the store, no one is around or says any greetings.. Dylan is in a back aisle stocking or rearranging. I'm looking for the item I needed and can't find it, approach him (at this point, still no greeting, hello or any acknowledgment), say hi and ask where the certain item was, he makes brief look in my direction, and just says "middle aisle". There's like 8 aisles there, not very helpful. I'm walking back and forth looking down all middle aisles and obviously can't see them, he's seeing that I haven't seen exactly where there at, no offer of help.. whatever, I'm a big boy, can find my own things but cmon now. Help a sis out a bit. Peruse the different clippers for a few minutes, decide on a couple hundred dollar item and go to the front to get checked out. Stand up there for two to three minutes... look back and around to see if he realizes the only client at the store is ready to check out with the purchase.. nothing.. no help, no acknowledgement, zero service.. standing there with my membership card, ready to get on.. at that point I just feel stupid, decide to put my cards away, take the item back to its spot on the shelf, walk out and call Cosmoprof to ask if they have the item there needed in stock. Every time I've gone there, Dylan's energy is so awful and he has zero customer skills. When I go anywhere to eat or buy something, staff doesn't need to go above and beyond for me to be content, literally just bare minimum service, a hello & straight to the point answers will get a 30%+ tip or positive review from me. I don't need tricks, flips, bells and whistles. Horrible experience there!
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February 2021 by Olivia Huff
Jenny is always the person that does the laser hair removal for me and she is very personable to talk to! We would talk about food or restaurants!
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August 2020 by Sidney Cruz
Mina is the hair stylist to go! The trend right now is a balayage ombré look and she is the best at it! There are many fun colors to pick from and natural tones as well. I love my hint of violet but still brown look and it's perfect for the fall season! Her helper is amazing and he is so nice and efficient (: you won't be disappointed so make an appointment now for Mina!!