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January 2023 by Vinh P.
This is has nothing to do w/ their POS car's service. My daughter's boy friend delivered pizza to them. 15 pizzas to be exact, we'll over $500 n these assholes has the balls to tip him $10. While they were watching him going back n forth to brought their pizzas. I don't understand how these guys can see that's alright. I hope they don't sell their cars or their services like how they treated a delivery pizza guy. All I got for them r these !!!!
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September 2021 by Bernard-François Taylor
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm.Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have.Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me.I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car.I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path.SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
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September 2021 by Oscar L.
Ask for Kelly, He is AMAZING!! I know there was a lot of options but he help me a lot and made it easy, glad we got the right one. Great Customer Service!! When ever I need a new car I'll come back.
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August 2021 by Cindy R.
Thanks to Glauco at O'Gara WLV I am the proud owner of a beautiful Genesis GV70! Easy dealing and fun to work with, thank you for taking care of us! - Maria Christina Vega
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August 2021 by Sharon B.
I'll never do business with them! when I returned my leased car someone from their team reviewed it and said it looked ok.. after 2 month I got an email that they are going to hold my deposit because of damages. I asked them to show me the damages and no one returned my call. I should have been persistent but I was just too busy. I have leased exotic cars and never had so much trouble! Never again with them!!
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July 2021 by Jacqueline P.
We love our Genesis GV80 3.5T Prestige SUV! The Sales Manager, Joe, was outstanding. He worked relentlessly to source the exact car we wanted. His knowledge of our Genesis GV80 was clear and was magnified by his ability to explain the vehicle details in a manner easily understandable to us. Thank you Joe, you are simply the best!!"
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June 2021 by Greg J.
Saw a car on their website that I was interested in, stopped by to test drive and was treated "less than" from the moment we walked onto the lot. It seems that looking at a $45k car doesn't meet their minimum threshold for customer service. The salesman was short, annoyed, and was not a fan of answering questions. When I tried to discuss the price of this very over priced car, he turned angry, started calling me "bro", and told me I was crazy. For reference, I was asking to get $2k off the car, he said maybe he could get $100 off. He got so angry and rude, I just walked out. If I'm dropping over $40k on a car, I'd prefer not to be treated like someone that just attempted to break into a car. The only saving grace in all of this is karma, that car is still on the lot two weeks later. And I took that money elsewhere and got a car. If you're not buying a car that is the price of a house, they don't want you.
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June 2021 by Chantee S.
Horrible. And they work with Evan Paul, a finance company that purposely cheat wealthy customers.
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May 2021 by Karen K.
I had my 2017 Genesis G90 5.0 serviced and detailed and couldn't be happier!! Brian Dooley was my service advisor and he was extremely nice and professional. Plus a shout out to Adriana (Business Office) who ensured my stay in the lobby was comfortable. The whole experience was two thumbs up
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May 2021 by Graeme L.
Undoubtedly, the best car buying experience I have ever had in my life. Haven't been in for service yet, but I am sure it will equal the buying process. George Ayvazyan and Joe Yniguez, were very accommodating and fantastic to deal with.
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March 2021 by Bernard-Devereaux Taylor
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm.Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have.Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me.I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car.I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path.SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
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February 2021 by Alfa R.
Hi OGara thank you for the Alfa Julia delivery to match my Alfa Spider now the Twins. Looking forward to the Next Gen AR. Cheers
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February 2021 by Bernard C.
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O'Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn't walk in and throw their money on the table. Well, I see some habits are the norm. Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo's in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparse and unwelcoming and so was the staff. I remember this dealer and others I've purchased from resembling museums and the cars are the art. Clearly there's a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have. Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me. I was immediately hit with a "No, Absolutely Not". I instantly felt "Here we go again" and was immediately discouraged. I understand you can't go piling miles on these types of vehicles however I wasn't asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it's perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don't like being treated as if I'm an inconvenience. The manager should be able to differentiate between who's window shopping and who's ready to slap down a deposit and order their dream car. I'm not asking for O'Gara to roll out the red carpet for me, however you aren't just buying a car. You're building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there's an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O'Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path. SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
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February 2021 by Alexis A.
I wish I could give zero stars. Brought my Alfa in for service and it was there for three + months... I understand things take time but I do not understand blatantly ignoring clients. I called multiple times daily about my vehicle and every time was told I'd get a call back in ten minutes. I had to literally show up to get an update on my car. The first time they told me my car was ready all check engine lights were still on. When finally picking up my car a piece was broken on the inside that they tried to let it go without me noticing. Not to mention I picked up my car with the gas light on after they broke in the new motor. I talked to multiple managers throughout the three months asking for at least weekly updates and got nothing. If you want quality customer service take it anywhere but here.
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December 2020 by John R.
Ogara scammed me. I bought a car here and they first had me come and told me the car was sold when it wasn't because they had a potential buyer for more money, this is unethical and against protocol. I complained and the manager said that is never supposed to happen apologized sold me the car and offered me my first oil change for free when it's time. Well now I've been hassled fighting with them for a month and I'm currently on hold after about 30 hours of dealing with them. I took my car else where for the oil change however now I will be suing over principle and reporting them to consumer affairs to resolve this issue so they don't do this to there customers already paying tons of money making them lots of profit, this is unethical and just over all terrible business practices.