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August 2024 by DJ Sota Entertainment
I’ve been going to Ricks Japanese for five years. They always treat me well. Good customer service.. they’ll take good care of you. Honest
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August 2024 by Melanie Justice
Rick’s has never let us down with any of our cars. They are honest, helpful, efficient, and great at diagnosing the problem! Highly recommend!
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July 2024 by Katie White
Thorough, efficient and accommodating
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May 2024 by M Y
what a great place!
Nice & HONEST, which is key to me.
I would recommend this shop to anyone who needs help with their car!
I will NEVER go anywhere else!
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May 2024 by Susan Anderson
I have had 2 Acuras serviced by Rick over a space of ten years. Throughout the ownership of these two vehicles Rick has provided exemplary, reasonably priced, and knowledgeable service. I cannot recommend him highly enough to anyone seeking to service their Japanese car(s).
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April 2024 by Mike Cowan
The very best Japanese car maintenance and repair shop in Ventura county, or any county!
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March 2024 by Kathy Bernstein
Highly recommend Rick’s Japanese Car Care! They are honest, dependable, and their pricing is fair!
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January 2024 by Praveen Babu
Excellent and timely service..
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November 2023 by Heather T.
Just a standard oil change, but I was in and out so quick. Destiny and team are the best! Thank you for keeping my commuter car working so well. I love having peace of mind that everything is running smooth. I really appreciate you guys!! It's nice to go somewhere I can trust.
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October 2023 by Gio
Awesome shop, mechanics did a great job completing a pre purchase inspection on my subaru. Great shop and I’ll be back if i’m ever in the area.
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October 2023 by Sarah G.
I've had a great experience with Rick's Japanese Car Care so far! They have done maintenance and replaced a broken tail light on my car. They have great service and are super fair/honest! I've been able to get in quickly anytime I call and they are super friendly. I would 100% recommend. I will be going back for my next maintenance and any needed repairs!
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October 2023 by Claudia M.
This place always has great customer service. They are all ways so fast and helpful.
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September 2023 by Jason Kim
** CHARGED FOR UNAUTHORIZED WORK**About a month ago, I brought my car here for a regular oil change. As with other mechanics, even though you bring your car in for a specific need, they will often do a diagnosis on the rest of your car to see if there are any other issues that need to be addressed, that they can often upsell. Thus, although the oil change was taken care of, the mechanic told me that the rear brakes were very close to needing to be replaced. He confirmed that the front brakes were fine, but the rear brakes were getting close and I should make an appointment soon to get that addressed. So I made an appointment last week, spoke with the lady at the front desk who is always there. Explained that I needed to drop off my kids first before I could bring the car in around 9. I inquired how long it would take, and she told me I'd be done around noonish. So I brought the car in yesterday and dropped it off at 9. She reviewed the last mechanics notes and summarized the rear brakes that needed to be addressed. She gave me a preliminary estimate which she wrote down for $600ish. Noon came and went. It was approaching 2 o'clock with no call no update, so I walked back to the shop because I was needing the car. TLDR - she ends up charging me close to $800ish. It turns out, without calling me to ask, without getting my approval, she took it upon herself to change my front brakes as well. Keep in mind, the previous mechanic already informed me that they were fine. Also, in the morning when I dropped off the car, we never authorized or even discussed the front brakes. I let her know, that this was a poor business practice (to charge me for work that I did not approve nor discuss). Whether or not the front brakes needed to be changed, was not the issue. It was the charging for unauthorized work without prior discussion/approval, which also took more time. As I am explaining this to her, she snaps back at me saying she can just have the mechanic take off the new parts and put the old parts back in. That's her solution? I am already a few hours past the expected completion time, it's 90°+ out, they've broken my trust, and yet her solution is to have me authorize them to spend even more time to take out parts that I never asked to be put in the first place. I had to pay the amount they billed for, I had no choice, I was already late as is for my next appointment. I cannot imagine how many others may have been in my shoes, who may have been elderly, meek, non-confrontational, language barriers, etc. I thought I had found a mechanic I could trust, unfortunately it looks like the search goes on.
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September 2023 by Ernest Sisto
Great staff.
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September 2023 by Marci Sinclair
Always very helpful
