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October 2022 by Brit H.
I've been shopping here for years. I always loved Rebel, but there's been a serious shift in energy. I've never been one to review, but I was shocked by the change in atmosphere. First of all, the customer service is non-existent. Nobody greets you when you walk in or starts a room for you like they used to- and asking for help quickly becomes awkward because no one seems to have an answer for anything. On my most recent visit, I had come into the store to try on some dresses and didn't find anything, after leaving the store and browsing their website, I call to to see if something was in stock to which they confirmed they did. I even called back before closing to say I couldn't make it that day and if they could hold it one more day, to which they said they would. To my surprise, when I arrived at the store the next day I was told they actually did not have the item- which no one bothered to inform me. Stuff happens, so I didn't make a fuss. Desperate to find a last minute dress for my engagement party, I searched the racks and found something to wear. As I go to check out, I presented them with a gift card that was gifted to me and was then informed that the person who rung up the gift card never activated it and that I should come back and talk to the owner another day, but without a receipt they can't deem the gift card valid. Understandable. No worries. I bought the dress anyways. Fast forward to my engagement party, the dress falls apart on my body. I didn't have anything else so I just had to wear it. I called the store to let them know, the girl who answered took a message and said she would have a manager call me back about what they can do. Several days go by, I never heard back. So I decided to call back and inquire about it again. The manager answers and she has no idea what I'm talking about. No one told her anything. She was extremely apologetic and worked it out with me over the phone. When I came back to return the dress, the girl working there made the entire interaction very uncomfortable and making comments about "how weird it is that there was something wrong with the dress" and how she would have "noticed it and there was snags in it when she was folding it to put it in my bag." I felt embarrassed as if I was in the wrong, and so uncomfortable. Which I feel like shouldn't happen. In the end, I got an exchanged dress. So it worked out. But those girls need some customer service skills. Tamela you are a god send and you deserve a raise because you are literally the best employee there! Thank you for being so nice and trying to make my shopping experience better. They need more of you!
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May 2022 by Angela K.
I love rebel! They always have "on trend" clothing and put out new launches every week. Old staff has been removed and the girls are now very sweet! A little more expensive than mall prices (only $2-$5 more) but it's the experience & selection of clothing you pay for. Love!
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November 2021 by JoAnn D.
Cute boutique and selection, well merchandised/displayed and contrary to some of the other reviews, I've found the people working there to be darling and lovely. That's what makes shopping at a boutique feel more like a special experience than a chore. Everything is great until it isn't. Today was my "isn't". I bought several things recently that I love with the intention of buying more today, which I didn't have time to try before. I also brought along with me one of the oversized shirt/jackets I'd gotten in a medium to exchange for a small. They're a fall item and most (if not all) just like it were still there on the rack. They're not particularly well made (pockets hang below the hem/not on purpose;), but stylishly fun so I purchased anyway. I'd just recently removed the tag and didn't have the receipt with me. I could probably have gone home to retrieve it. She said they had a 14 day return policy. I said it hadn't been that long ago, and she looked it up in their computer. It had been 19 days. I felt her discomfort/reticence as she was fairly sure the owner wouldn't budge...which was pretty shocking to me. Sweet girl went in the back to call the owner and ask...I could hear her. She came out and apologetically said since I didn't have the receipt (it's in their computer!) or tag, she was sorry she couldn't do anything. I'm a business owner and can't imagine relating to my clients that way. It was an exchange for the exact same top in a smaller size. There's now a complete energy shift in the way I see/feel the place now. This had nothing to do for me with money or a perceived unfairness. I totally understand the reasons for basic policies/guidelines that help an owner maintain some consistency with their staff/inventory, etc. But that hardline approach, specifically from the owner on the phone when potentially fostering a direct relationship with a client who is right there and continuing to shop, will backfire. I'd give this shop zero stars if it were an option...not because it may appear I'm upset. I'm not. I can and will wear the top in the bigger size. That's not it. I simply believe there are other small businesses with more heart connection to the goods/services they're providing in exchange for abundance and who have a genuine concern for the experience of the clientele...(and perhaps for their employees.) Those are the people/businesses I want to support. I doubt losing my business is of matter here...but lessons show up whenever they do. Mine is to shop elsewhere. For the owner?
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August 2021 by Tess R.
This store is a hidden gem! Perfect place to find outfits that are one of a kind. The staff is also super nice and helpful! Couldn't recommend it more.
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August 2020 by Katia K.
BEST clothing store in the area!! such a hidden gem. i tried on so many things + it was one of the best shopping experiences i've ever had. the staff are so helpful and kind!!! many reviews are old about people that no longer work there.. don't let that deter you! QUALITY clothes that are so so cute. + currently for COVID, masks are required as well as gloves that they hand you at the door. i got a couple dresses, shorts and a bikini + i'm in love with it all. couldn't recommend this place enough!!
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November 2019 by Kathy P.
Great clothing store/boutique! I find items for me and my daughter here all the time! But I really have to bring attention to the superb customer service I received from Alexis recently. Her professionalism and attention to my needs went beyond! She helped me find what I was looking for a gift suggestions for my daughter. She also informed me of their website to help my daughter order now that she is away from home. I am very happy to support this local business and am very impressed with the employees they hire and the beautiful clothing and accessories it offers. Great job! Cute clothes! (They are by Top Nails)
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October 2019 by Heidii J.
Worst boutique I will never go there. I walk in, no greeting or anything. I get dirty looks from one of the girls working. Two young girls were working and one shot me dirty looks the entire time. I walk into the dressing room to try on a dress and ask my mom to come look at me in it. The girl yells at us for "more than one person in the dressing room" when my mom was literally looking at me in it. The tone was very condescending and I was so confused on why she couldn't look at me in the dress. I was going to buy the dress and shoes, but after that treatment I walked out and will not ever going be going back. I will tell everyone else I know to not go there, solely because of that one girl. I visited on 10/13/2019 at 1:30, so maybe she can be called out on her behavior. One of the girls looked apologetic and seemed nice, but the other one was absolutely horrible.
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August 2019 by Maria L.
We were so sad when Pegasus in Thousand Oaks closed as we used to be regular customers and love the owner. We looked forward to trying out this place and upon arrival we were immediately excited as we saw they sold familiar brands we love like Frankie bikinis and Free People. As we shopped around we noticed the customer service was lacking being that we as the customers (new at that) were the ones to start conversation with the sales girl, it proceeded to get worse as time went on. She told us we could only have 5 items to a room which is fine but then never showed her face again to ask if she could bring the other items in the room. So my daughter went and did the exchange of items for me as I was half clothed in the dressing room trying on bikinis. Then my daughter came in my room to help me decide which bikini I would purchase. The sales girl not only rudely but also shouting across the boutique scolded at us that only one person may be in a fitting room. Of course I understand having precautions about having more then one to a fitting room but I really don't think she needed to yell it across the whole boutique, and clearly this is a mother/daughter situation, not two teens. In short she cost the boutique minimum $300 dollars as we decided if we are not able to comfortably show each other our bikinis without having to showcase ourselves outside of the dressing room we would rather just buy the suits on the frankies bikinis website. We wont be back and we suggest they get better customer service and not be so snobby and rude. I'm not sure I agree with the enforcement of the one per room policy in general, but even if I did, a sensitive kind clerk would have quietly and kindly softly stated, ladies I wish I didn't have to ask you please to not share one room, but my manager made the rule. She had several young co-workers there, and they were too busy engaging to care how the outsiders felt.
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June 2019 by Jennifer Rodriguez
Great experience! Cute clothes and the girls were very helpful. Even went to the back to find my size. It was out of the packaging so very wrinkly and they offered to steam it! So nice!
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February 2019 by Taylor W.
HORRIBLE customer service. Their return policy is inconsistent and sketchy. I was a frequent shopper there and would not recommend this place.
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January 2019 by Melissa V.
Every time I go in there I receive great service and they always have unique clothes different than other boutiques in the area. I also love that you can order online and pick it up in store.
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January 2019 by Shane H.
Front desk lady is (black hair) is beyond rude. Worst customer service EVER. Tried to exchange my $50 jeans that I got as a gift, but they didn't have my size. So she offered to give me store credit (would not allow a refund), but the store credit was only $20!!!!! Total rip off!!!!
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December 2018 by Myka Silverman
I absolutly love this boutique. The clothes are super cute, the prices are great and I always feel so welcomed by the staff. I tell all my friends about Rebel Violet and they have fallen in love too.
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December 2018 by stephanie Lincoln
Best boutique in town! Their prices are great. They always have the cutest stuff. The staff is so nice and is always so helpful <3
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December 2018 by Dan Silverman
This store is awesome. Such great products and service. Highly recommended.
