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April 2024 by Dovile Castillo
It was my first time filling a prescription at this pharmacy. It’s usually uneventful and straight forward, but this time I needed a prescription that my pharmacy couldn’t get and the price was astronomical. The nicest, kindest pharmacists at Ralph’s pharmacy found the medicine I needed and got an amazing price for me with a discount. They were so nice on the phone and in person. They patiently answered all my questions and put up with my indecisions. This pharmacy isn’t on my way home, but I’ll come here instead, for amazing customer service.
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January 2024 by Mike Berman
One of the best songs pharmacies in Newbury Park. They will check for the lowest price between your insurance and discount plan.
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January 2024 by C. Erd
Each and every time, the employees are beyond kind and professional, and they all go out of their way to help get the best price, discount, advice, etc. I feel like I'm back in the 1950-1960's when sales help was 110%. AMAZING PEOPLE!
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January 2024 by Bubba Lee
Been using this pharmacy for 15 years. Fast friendly service.
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December 2023 by Claire Greene
Kind, prompt,caring
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November 2023 by Jacqulyn H.
I bought sushi last night and they mixed up the avocado with wasabi. Like, the wasabi was in the roll instead of avocado. Not a great experience... :(
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July 2023 by Suzanne M.
I'm so confused reading all these bad comments. I live local and go to Ralph's sometimes two, three times a day. I have never had a bad experience with Staff, management nor fellow shoppers. The pharmacy is above and beyond professional. The florist is always refreshing, watering and putting out new plants . I am grateful for all the employee's they have always been pleasant and helpful to me.
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June 2023 by N D R.
The employees in this store have serious customer service issues.In all my life of many years, I've never felt UNCOMFORTABLE shopping in a grocery store. I get anxiety shopping in this store so I avoid it as much as possible. The Manager and staff are seriously flawed. Some are condescending but think their being friendly. Most are just unfriendly and/or unprofessional. They all seem demoralized. It really is bad.When you say "thank you" most don't respond. You can shop there everyday but they will never acknowledge you as a familiar face. It is seriously a real downer of an experience.
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May 2023 by Jill B G.
I always get my deli tuna from the Newbury Park Ralph's because the Westlake Village store even though the tuna is already made. If it's old they add more mayonnaise and lemon to it. Unfortunately Newbury Park did the same thing I spent 18.99 for deli tunaThey r taking premade tuna and adding so much extra mayonnaise to stretch it out it's bad not good plez go back to original recipe adding extra mayonnaise to stretch it out is awful
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May 2023 by Ms. A.
I gave it 2 because there's the sweetest lady at the self check-out who's amazing. Otherwise I would have given it 1 star! She was helpful & attentive. However, finding out that Josh the manager isn't in, Xiochi the Asst manager or supervisor on shift who at this time was working at the flower department handed me a jar of water and seemed annoyed that I asked for it because their potted mini roses seemed to have dry soil as I noticed after shortly paying for them. (Bought 3 of them). As I was reaching my 3rd final pot in watering, she pretty much told me off to move over so she can help the person behind me who obviously was not even in a rush and was happily chatting with me with his girlfriend. I thought she was rude and disrespectful! It's my first experience here at this store and already disappointed and will be avoiding because of Xiochi! Not a nice lady at all! I don't care if you're busy. Be nice to your paying customers!
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April 2023 by Janelle H.
I really love this Ralphs location. They're so clean and organized, have amazing deals that even my local Camarillo Ralphs doesn't have! The staff is extremely nice and helpful. Great grocery store
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December 2022 by Cori C.
I'm surprised there are any good reviews for this store. It probably the owners hiring people to leave good reviews. I've lived in Thousand Oaks for 52 years (since I was born) and This store always been a crappy store but I'll go there if I absolutely have to and in the last few times it's gotten even worse. Unfortunately it's the quickest stop for me on my way home but I will be driving out of my way to go somewhere else instead of this store. The produce is terrible! It's almost impossible to find fresh produce all their meats are ready to expire. And it's super depressing like another reviewer said. It caters to one part of the community. They don't have any light cheeses which is important to me. It's sad that they are the closest store to the freeway. I will never return and I don't care how far I have to drive.
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November 2022 by Quite P.
I went into buy two items at this Ralph's for lunch tomorrow - lunch meat and cheese. I ended up grabbing some butter and mustard on impulse buy. The on duty managing associate Jesus, handled my transaction. He also bagged my groceries. I got home and realized that the lunch meat and cheese were not in the bag. (2 out of 4 items). I went back down to the garage and searched my vehicle throughout looking for the items that may have fallen out. After confirming they were not in my possession I decided to call Ralphs.The phone rang for nearly 4 minutes before anyone answered. That's like 60 rings.The manager confirmed that he still had the two items I was missing at his register. Then he said I was welcome to come and get them or get a refund.Great! After I get home from shopping and working all day - he welcomed me to use my gas and my time to drive 15 minutes back down the hill(and another 15 to get home) to go get my lunch supplies for tomorrow.So basically zero accountability. Maybe if this guy did his job better we wouldn't be reading this review right now.I only stopped there for the very two items he failed to put in my bag. Shout out to Stuart Kam the store manager for setting such a high standard for his employees. In the end Jesus did offer me $5 off the order. Obviously that didn't appease me so I felt like I needed to write this review.
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November 2022 by Juliane D.
This store is depressing. It caters to one side of our community. The apartments directly behind it. Variety and choice is gone. Whenever I shop here I have to go to a second store because they inevitably don't carry basic items. Very disappointed.
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April 2022 by Misha
Rude service. The man who administered the vaccine was lacking in manners.
