Propane near Thousand Oaks, CA

“Stepping into the gas station bathroom was like entering a secret society – a code-protected enclave of questionable hygiene. The flickering light overhead added an unintentional mysterious vibe, and the creaky door could rival any haunted house entrance. Surprisingly, the toilet had a seat (a rare luxury), but the secretive code couldn't shield it from a covering of mysterious liquids. As I exited, I couldn't decide if I needed a secret handshake or a hazmat suit to properly navigate this peculiar restroom escape room.”

“It’s rare these days when you get good service and therefore it needs to be recognized. I rented a truck from this location to do some minor moving of household items. Every step of the process went smoothly, from the reservation to checkout.Although when I brought the truck back the next morning I noticed I had to put more gas in the tank than I thought I had used. It seems you have to check the gas gauge & your contract to verify how much gas you need to bring it back with an equal amount as when you left. That’s normal. But it took 4 gallons and I had only driven 18 miles. Something was not right.So when I checked the truck back in I confronted the first person I came upon with anger. His name is Cory and I started out the conversation pretty aggressively.In a matter of moments, Cory calmly explained to me what likely happened, told me that I wasn’t the first person this happened to, then apologized, and offered a fair reimbursement for the extra expense I incurred.Just like that! Problem solved.If corporate U-Haul is reading this then you need to hire more employees like Cory. He quickly handled an angry customer and diffused the situation with a little reason. He didn’t need to give me a full refund, and I didn’t expect that, just make it right. A few dollars was all it took.Too often people skills and some common sense are overlooked when in the service business. So thank you, Cory.”

“This is an outstanding deal that I couldn't be happier about! I recently had a hitch installed, and I saved a whopping $800 in the process. Here's the backstory: my kids are learning to ride bikes, but my SUV didn't have a hitch for me to attach a bike rack. So, I decided to check out the Toyota dealership for a hitch installation. To my dismay, they quoted me a staggering $950 just for the hitch alone! However, my luck changed when I discovered U-Haul.At U-Haul, I paid $200 less, including tax, for the same hitch installation. I was blown away by the incredible value. Not only was the price unbeatable, but the entire experience was top-notch. The team at U-Haul was friendly and accommodating, and Corey, the installation guru, worked his magic on my car in under 30 minutes. I couldn't believe how efficient he was!I'm absolutely thrilled with this experience, and I strongly encourage others to seize this fantastic deal from U-Haul. Don't miss out on the opportunity to save big while receiving excellent service.”

“Corey, the business manager, did a great job from start to finish on informing/recommending the right trailer hitch setup for our Ford Escape, which is def not a workhorse. He allowed us to drop off the car early and they finished before the pickup time he gave us which was perfect! Corey made sure our set-up worked on a trailer before we were told to pick it up -- and then was pleasant and agreeable when my husband requested it be connected to a trailer (a second time) so he could see & confirm everything was good to go in person. Perfect service. Organized yard and store. A+++++ all the way!”

“Corey, the business manager, did a great job from start to finish on informing/recommending the right trailer hitch setup for our Ford Escape, which is def not a workhorse. He allowed us to drop off the car early and they finished before the pickup time he gave us which was perfect! Corey made sure our set-up worked on a trailer before we were told to pick it up -- and then was pleasant and agreeable when my husband requested it be connected to a trailer (a second time) so he could see & confirm everything was good to go in person. Perfect service. Organized yard and store. A+++++ all the way!”

“Worked with Joe, personally to rent my one way truck with an auto-transport.
He and the team were extremely professional, helpful, not rushing, and explained everything very thoroughly.
After several military moves, this has been the best U-Haul team that’s genuinely helped and provided correct information.”

“I've been shopping here for I would say 28 years I'm a 60 year old distinguished lady from Simi Valley and I met with the manager here Joseph,He is amazing he has excellent customer service and Christian, he has excellent customer service,they took care of me today. He Listen to what I had to say, and literally got me everything I asked for and help me, perfect and also held the door open for me when I was leaving and coming into the building I also enjoyed talking to Jorge, they are an amazing team.”