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January 2024 by Tom Colp
I have found that Hilda Lopez is very welcoming and always quickly solves the issue that I came to the credit union for! She has even called me at home multiple times when she discovers an issue that requires our intervention. She and her staff provide exceptional service!!!!
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September 2023 by Brandon Bairian
Wow. Got a motorcycle loan from Eric today.Start to finish a few hours. Super pleasent and smooth. Rate was decent for nowadays. Nice facility , There were 3 tellers on a saturday! Try geting that from a big branch bank.
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August 2023 by Patricia H.
This place, I honestly don't know what else these people could do to help their members (customers )!I am so painfully electronically/technically challenged it's pathetic!Carly , so knowledgeable did absolutely EVERYTHING so that I could use the on-line banking!Helda, the Manager is equally personable! Didn't get her card forgive me if I misspelled her name.The entire atmosphere screams GOOD SERVICE and friendship! Lovely place to do business!
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July 2023 by Cheryl B.
Banking at PA is fine but their voice response system first asks if you prefer the call be transacted in English. I thought English is the language of the US so why the question. Additionally, calls after 1:00 pm on Fridays drop instead of indicating they are closed. all in all, a bit frustrating.
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February 2023 by Terry Hunsaker
I have been with Premier America for many years. It is very rare that my branch treats with good customer service. I recently relocated and needed to reorder checks. This branch provided the best customer service I've ever lexperienced with Premier America. Taken care with respect and kindness. Checks ordered without any issues. I was even offered a couple of checks until my order arrived. They printed a couple for me.... this is service. Something the branch in Chatsworth rarely provides. Thank you so very much for the excellent service. It was appreciated.
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February 2023 by AM EMBROIDERY DESIGN
Every time i go in i always get great help and services, get clear and detailed answers to my questions or concerns. Always Attentive to their clients haven't had a problem since I've open my accounts with them. Better than other banks I've bin with before.Roger V. RodriguezOwner
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January 2023 by Julia J.
i had a great experience here! a young lady named carly helped me when i was very stressed and overwhelmed about loans. She answered all of my questions and was super patient, i really appreciated her help!
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November 2022 by Laurie S.
Call center: I just got off the phone with Christina. First off, I could tell she was "right there" with me. She had a way of making me feel comfortable at a time when I had to tell her a very uncomfortable situation. I had a NSF due to a fraudulent charge. Though the company who charged me refunded the amount, I wanted to see if I could have the NSF waived (totally did not expect a yes), explaining that times have been a bit tough! Christina was accepting, understanding of my situation, which is SO important in this business! So she said she'd look into it, and seconds later she said she could refund the $29 NSF charge.NOT ONLY THAT, without my asking Christina went ahead and refunded a NSF from a month ago! Unbelievable. I cannot tell you how grateful I am for this.Lastly, I have been a member at Premier America for probably 15 years give or take. The customer service at the branches are incomparable to any other bank I've ever been a member at (at one time I was a teller!). Some people at certain branches automatically know me. This is reminiscent of the old-time stories you hear about mom & pop stores. Wishing everyone a beautiful, bountiful holiday season and beyond.
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September 2022 by Angel D.
Hilda was amazing and was beyond helpful. She made it quick and easy and the customer service is fantastic. If I could give her six stars I would!!!
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June 2022 by Annette Segal
Very frustrated since Premier America bought out Pacfic Oaks CU. Another bad incident today at this branch. Did not use the protocal as told to me yesterday by the customer service department. Left without getting my transaction accomplished. I will use another CU or bank.
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May 2022 by John Roberts
Went to use the atm on a Sunday, and the location only has 1 atm and it’s down…
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January 2022 by Samuel Mendoza
Super nice staff and they’re always friendly and willing to help.
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June 2021 by Jim C
Service is good and the staff are really helpful here. Usually the wait is short. As a convenient bonus, Aldi's is right next door!
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October 2020 by Matt H.
The staff is polite and professional. They handled a difficult transaction with diligence. Hilda the branch manager took it upon herself to care for my affair.
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September 2020 by Pamela V.
I've been a member for many years. Recently I worked with Francesca on an auto loan and was so impressed with her quick responsiveness, organization, knowledge and friendliness. Their rates were very competitive and I would recommend checking them out if you're in the market.
