Pavilions in Thousand Oaks, located at 1135 Lindero Canyon Rd, is a well-stocked and convenient grocery store that offers a friendly shopping experience. Customers appreciate the store’s wide selection, including fresh produce, bakery items, deli options, and a variety of meats and seafood. The bakery features customizable cakes and cupcakes, while the deli provides party trays and made-to-order items. The produce department is full of fresh fruits and vegetables, and the store maintains a clean and organized environment. The staff is highly praised for their helpfulness, knowledge, and friendly attitude, with employees like Pam and Isaac standing out for their excellent customer service. Isaac, in particular, is recognized for making shopping more pleasant with his politeness, humor, and genuine connection with customers. Pavilions offers multiple convenient services such as online ordering through "Order Ahead," Grocery Delivery, and DriveUp & Go™ to save time. However, some customers find the online ordering system frustrating due to issues like reserved parking that doesn't work properly and website inaccuracies, such as showing out-of-stock items or difficulty reaching staff by phone. Despite these challenges, many customers choose Pavilions for its ease of access, less crowded environment, and quality products, even if prices are slightly higher than nearby stores. Overall, it is a trusted local grocery store with friendly staff and a good selection of goods, making it a popular choice for residents in the area.
This is our neighborhood grocery store, and the staff is very friendly, so we go here all the time. But it seems that EVERY time we come here with a list of items to get, INVARIABLY at least one item is out of stock. EVERY time. That's very frustrating. I also wish they had kept their self checkout kiosks. Aside from that,... read full comment
January 2024
This is my go to grocery store in the area. Great selection of products and the staff is great. Pam is usually working when I'm there and is always really helpful when I need something. She is very knowledgeable and friendly. I will continue to shop here because of the workers.
August 2023
This is my favorite grocery store. The workers are so nice and helpful. There are never any lines at the checkout.
