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August 2022 by Duke L.
Fantastic pharmacy experience on a Sunday morning at 10am. I was the only one there - new patient. Brought in a script, shopped around a few minutes and got a text it was ready. In and out in 10 min - just fantastic!
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June 2022 by Jenn C.
I went here on a Sunday PM and boy what a mistake that was. I tried to get a sandwich at the deli counter but the two staff behind the counter were not interested. One started making making my sandwiches (x2) and then ended up helping an off duty staff member with her chicken. While the other took over. He didn't even ask me what the sandwich was before a customer who was waiting at cakes, came over and asked why no one was there and he was to pick up a cake. So. My sandwich dude just left me to go over to the cakes department - and didn't even acknowledge me?! Meanwhile the other lady kept cutting chicken for the off duty staff member ....? I ended up waiting five mins for something to happen and decided to leave. Then while waiting for a register operator a nice lady let me cut in front of her. She gets the two stars because the register operator was 'so tired and didn't want to be there'. I probably won't shop here again.
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May 2022 by Tam B.
I live within a few miles from this store so I ve had the misfortune of crossing paths with some of the rudest and nastiest employees, specifically the cashiers and workers in the hot deli department. There is no need for me to go into the details since these people are not worth my time. Needless to say, I will NEVER shop here again. Kindness and compassion should be the minimum requirements for a human being so don't be fooled by the appearance of a pretty store when the people have no hearts.
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April 2022 by John S.
The employees always harass me when I'm in the store and act very unprofessional. I've thought of reporting them to the authorities and I feel like some of them might be involved in some kind of organized crime. It is very difficult to get through a shopping experience and I even spoke to a manager who doesn't seem to care. They try to physically harm me in the store and I feel like corporate should intervene and stop them. If they aren't able to stop the employees behavior I will continue to feel threatened by them.
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March 2022 by Haley G.
I had to run to grab my boss some birthday flowers for his wife and none of the pre-made flowers looked right for her. Bill asked if I needed any help finding anything and then very sweetly offered to make me something if I wasn't seeing anything I liked. He was very knowledgeable and helpful and made it a great experience. He gave me his advice on what was best to do while also making sure it was something she would like. He let me know they also do pre-orders! I had no idea. I will definitely be back the next time I need a beautiful arrangement!
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February 2022 by Sue A.
Everyone is so nice and helpful there! I needed flowers for my family's memorial and Abby from their flower dept. worked with my budget and created breathtaking arrangements. Thank you to Abby & Bill for being so helpful!
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January 2022 by Stephanie G.
I've been going here since my family moved to the area in 2005. It's the local grocery store, closer than Ralphs/Vons on the other side of Kanan, so regardless of the lines and the staff, I will continue to go here out of sheer convenience. But today... was truly ******** day* at Pavilions. First off I went to the deli, which I never do. As in, I've never been to this deli before simply because I don't cook/eat a lot of meat, and I find it intimidating. Unfortunately I was helped by a man. I asked for one slice of ham because I just needed a slice I could chop up for a pasta recipe. He asks what kind of ham, I ask what kinds they have - he tells me to look at the case and waits literally five seconds for my response. Again: I have never been to a deli before, much less this deli. I'm scanning the case and all I'm seeing are chicken and turkey. I ask, "do you have honey?" He responds, "what kind do you want." I say, "do you have honey or black forrest ham?" He responds, "what kind do you want, ma'am." I say, "honey or black forrest ham?" because AGAIN, I'm still only seeing turkey and chicken in this display case and I just want to know what f****** ham they have because I'VE NEVER BOUGHT HAM. He responds, with aggression and annoyance, "what KIND do you want, ma'am." I respond, "honey" - assuming now that they must have it since he hasn't helped or corrected me. I know you must hate your job, but could you try not being a dick because not everyone is familiar with the multitudes of ham you have?? It's literally your job to help? You couldn't tell me what you had in stock or if you had honey and/or black forrest? I was then already in a bad mood because of course we went to the deli first for some reason, and the a****** day continues because a seafood employee is literally chatting with a female employee and a customer and blocking the entire middle of the store. As in, the female employee was off to one side, the male customer was on the opposite side with his cart, and the male employee was standing in the middle and refused to move to either side as I walked by. So my husband, who's behind me with a cart, waits for him to be finished with his conversation before passing him. And the cherry on top is getting checked out by an employee who I recognized as the man who used the restroom before me (I literally waited outside because all were occupied and watched him leave) and pissed all over the seat and just... left it there. I had to try not to barf that he was handling my groceries.
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January 2022 by Lance L.
Do you ever feel like dressing up just to do some of life's basic chores? You know, things like... Grocery shopping. Or maybe you feel like just walking the produce aisle with a full face of makeup just in case you come across your "Mc Dreamy"...(who's still watching greys?) Or Maybe, just maybe you have a crush on the the gal behind the deli counter and every time you come in you spend 60 dollars on Boar's Head honey ham just so she thinks you're a baller.. Well, if you are going to do any of the things stated above, I say Pavilions is the grocery store to do it!! Yeah, this upscale grocery store is a step up from its predecessor Von's and though there are many similarities, they do have their differences just the same. And just as Infinity is a step up from Nissan and Lexus is a step up from Toyota, Pavilions is that to Vons in which they offer a larger space for more specialty departments and few more bells and whistles that are sure to elevate your shopping experience. So... Break out your best Gucci loafers, Get your hair done, nails done, everything did (dedicated to all my Drake fans), Find yourself the least wobbly grocery cart for all that ham And... Let's. Go. Shopping.
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December 2021 by Mandy L.
Don't sleep on the floral department. Abby is SO talented. I've used local florists around here for years, though they always fall short of expectation. I came across Abby who makes the most beautiful arrangements. She's extremely detailed in her work, she has a passion for what she does and it shows. The pricing is always reasonable so that's another plus! Bill is her right hand man and he's such a delight to work with as well! They both so amazing jobs and make the ordering so seamless. Don't lose them, they're a great team!
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December 2021 by Julie W.
I had a fantastic experience with the florist at Pavilions Oak Park yesterday. The floral manager Abby helped me get balloons inflated for my daughter's birthday and was so kind, generous with her time and help and had great design ideas. I would highly recommend Abby for any design needs, whether floral or balloons. She is so talented and so kind!!
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December 2021 by Richard A.
This store is always clean, well stocked and very nice employees. But added to that is the FLORAL department. The AMAZING the staff in floral department is always so kind and helpful. Bill is the nicest guy ever!!! This year he helped me out with thanksgiving table flowers. It completed my table and the price was amazing. Best kept secret in Thousand Oaks. Never need to shop any other flower store.
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October 2021 by Mike A.
Pavilions is a great market. Good selection of organic produce, wines, and knowledgeable butchers. The floral department is where they really shine. Abby makes custom arrangements that are far superior to local florists. She is awesome. Flowers are super fresh and available at a great price.
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October 2021 by Terri B.
Love the floral department here and had an especially great experience with manager, Abby Zimmerman, who recently put together 10 beautiful table centerpieces for a 60th birthday party at a fraction of what florists would charge. With no more than a color scheme and a budget, she worked her magic and produced simple, yet elegant coordinated bouquets for the guest tables, cocktail tables and dining table. Wish I had more pictures. They were beautiful! Thank you Abby and gentleman who helped me to my car with everything. I will be back!
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September 2021 by Mike E.
This is a lovely store overall, The quality of everything is great. We had a roast from the meat department this week and it was one of the best we've ever had. And the floral department is fantastic. I had an arrangement made for my wife on our anniversary. It was beautiful and stayed fresh for a long time. She loved it. On top of that, the price was great. I think the Pavilions floral department is one of the best kept secrets in Thousand Oaks.
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August 2021 by Esther B.
Extremely disappointing experience. My husband bought a beautiful blue two stalk orchid for my birthday on the 13th. I always have orchids in our home. By the 20th, every blossom drooped. Usually our orchids last perfectly for a month or two & often re-bloom. My husband returned it to the store, spoke with the department manager & store manager and asked for some help. Both advised their policy was not to do anything after 5 days. Final answer. We have been satisfied regular customers for over 20 years. Based on that attitude with no acknowledgement of the problem, no solution, no effort to make any amend we will not return to the store. So much for great customer service. Pretty expensive to loose a long-term customer.
