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January 2024 by KIM WILES
I've always had great experiences with this store and staff. Most recent visit was for a dishwasher. Annel provided expert guidance on the best dishwasher for my needs and the front counter staff -- Ken and Peter, specifically -- made finalizing the order a smooth process. Even offered bottled water! Highly recommended!
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December 2023 by Jessica B.
Highly recommend this store, the selection and pricing were better than competitors. We were extremely impressed with the service that we received from Manager Ryan McElroy. He went out of his way to make sure we got the best deal and most efficient delivery for a complicated order with deliveries over several months. We will definitely be returning for future purchases.
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December 2023 by Elina Faskhutdinova
I had an amazing experience purchasing a fridge, a washer, and a dryer at this location. The sales associate Ryan McElroy made my experience impeccable. He helped me get a good deal by choosing one of the floor models. I saved over $500 by going that route. With a washer and dryer, I got an amazing set I absolutely loved. And I ripped the benefits of selecting the brand that had a promotion where you get a gift card if you buy a full set. Then, I provided competing quotes from other stores, and Ryan was able to match the prices related to installation and parts. My great experience didn't end there. The installation process was well organized and professional. I heard that about Pacific Sales from friends, and I was happy to say that my experience matched that. The coolest feature is that I was able to text with Ryan to schedule the delivery, and I found that so convenient! I also got a 24-month 0% financing deal for this purchase, which was also amazing! I plan to purchase my smaller appliances at the store as well and I signed up to learn about deals like camera systems and other new tech!
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December 2023 by Ruby W.
I had the privilege of working with Jonny Starkey. He was walking encyclopedia and was super knowledgeable and helpful. He took the time to go over different options that would fit my space and weighed all the pros and cons. He was not pushy at all and did not rush the process. I love the new LG washer and dryer set that we got from him. Everyone was amazing including the customer service people. I recommend Pacific Sales to anyone that value “real” customer service!
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December 2023 by Sophie Clowes
Cannot say enough about how helpful and knowledgeable Ryan (store manager) was with us when it came to choosing our appliances. We were offered many different options that were geared towards our price points and the space that the appliances were being used in. Would ask for Ryan each and every time. He was amazing and very patient!
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December 2023 by T J
My contractor told me about Pacific Sales and to go see Steve. I was planning on going to WDC and had an order ready to go with them but the professionalism I received from Steve and the manager Ryan was next to none. I had to rethink my purchase and went with Pacific Sales instead. The other manager Ken and Ed went over my order with a fine tooth comb and explained my options. I am very happy with my choice. A+
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December 2023 by John F.
My experience with was excellent. In the world of shrinking brick and mortar places, Pacific Sales in Thousand Oaks/Newbury Park is a shining star. Ryan and Ken helped resolve a situation where an online order was delayed. They found a solution and made sure the delivery/install would be on a day that worked with our difficult schedules. I will definitely be returning the next time we are shopping.
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December 2023 by K P.
RyanKenEdTonyBrandonHelped us with Our purchases . They were all professional, patient, and resourceful.We highly recommend the team at Pacific Sales in Newbury Park.
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December 2023 by Wanda B.
I so appreciate all of the help from Ryan McElroy on the appliances for my kitchen remodel and most recently on a dishwasher for a rental property. His extensive product knowledge was evident while coming up with a solution for our countertop downdraft. He was so willing to accept pictures and my own measurements. He always returned my numerous phone calls, texts and was so professional. When I need to procure any additional appliances I will be contacting him directly. I have dealt with other sales personnel from Best Buy but I respect his knowledge and appreciate his follow through when and if any delivery, installation problems occur.
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December 2023 by Victoria O.
5 Stars for Johnny and the Pacific Sales team! - Having encountered issues with a recently purchased Viking Range from another store, I turned to Pacific Sales for a solution. Not only did they carry an impressive selection of top brands, but they also ensured the swift delivery and installation of my new Wolf Range the very next day. My experience with Pacific Sales has been exceptional, and I couldn't be happier with my new purchase.
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November 2023 by Jacob T.
We purchased a new washer and dryer for our new condo and Ken was extremely helpful! Never having bought these appliances before Ken made sure we had everything we needed and got a great deal!
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November 2023 by Tara S.
I had the opportunity to work with Ryan in appliances and the kitchen faucets with Brandon. They were very good at what they do and informative. I did not feel pressured whatsoever and had all the information I needed walking into a stressful remodel. I feel super ready and excited about my new kitchen. The front manager Ken explained the credit card and how I can get an additional 10% back to shop with at Best Buy. Look for these guys if you’re seeking for magnificent customer service! A++++
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November 2023 by Terry Moerler
We just had a wonderful experience with Pacific Sales in Newbury Park. We needed 3 appliances, A new built in Sub Zero , a dishwasher and wine frig. We had planned to just look around. But we felt so comfortable that we decided to just make the purchases . Steve D was very knowledgeable and was very patient with all of our questions as these were major purchases . Ed checked us out and again we asked so many questions , yet Ed was pleasant, and helpful . Highly recommend Pacific Sales
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November 2023 by Sharon B.
Steve and brandon helped me greatly. There was a slight hiccup on delivery dates but they managed to fix it! Thank you
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November 2023 by Jennifer V.
Johnny was great! He sold us our refrigerator a few months ago and we were really happy to see him working when we needed a new dishwasher. He is very knowledgeable about his products. I would highly recommend him!
