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January 2024 by Megan Morgan
My cashier, Madison, was very polite and accommodating. She also made really really really good pretzels. Madison definitely made my trip and I will be going as long as she works here.
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October 2023 by Let's See
I just was there, ordered the Mozzarella cheese bites 10.99. They looked bad. I asked the girl if those are new she said yes. Once I tasted I almost felt like vomiting from the taste and smell(Usually they taste great). I asked her to make another or return and she was very rude its gona take time to make another. I asked for the owner she replied I am the manager like she owns the place. She refunded and looked angry and unprofessional probably she did not want to make new ones. So I left.
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September 2023 by itzel lemus
Waited in line where the line starts and they ignored me and took the group of kids that went infront of me. No acknowledgement
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August 2023 by Arleen D.
Honestly, the customer service isn't bad. It's clearly a store run by a bunch of part time teens who probably just picked up a summer job. What bothers me is the cleanliness of the place. The aprons are stained and there's flies in the cookie display. And I know this isn't technically related to Mrs. Fields but there was roaches in the food court! It makes me nauseous to think about what's going on behind the store walls...It's disheartening to see such a nice store decline in quality because the new owners that got a hold of it obviously don't know how to run a business and don't care about their staff. Just sad...
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July 2023 by Andrew Bergholtz
Boy oh boy, I don’t think my experience at THE Mrs.Fields could of gone better. First I was welcomed and greeted by none other than Molly Ms.Field Norton. She was energetic and filled with life, and said the funny famous Norton catchphrase, “Hello welcome to Mrs.Fields”. Not only did a grin spread across my face like icing on the worlds largest cake, but my heart filled with giddy and excitement. As I ordered she walked me through the specials of the week. My personal favorite the hot soup. But I went with the creamy chocolate chip cookie. As she handed it to me she held my hand in place. I look up, fearful of what would happen next. And as I glance up she looks me in the eyes and says “thank you for your coming, please come again”. The only correct answer was “absolutely Molly M Norton” which I of course said, and I walked away. I don’t think I’ve ever been so excited to return. It was clean, tidy, and smelled like 1000 roses. Thank you for your incredible service Mrs. Fields, I will be returning.
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May 2023 by Happy Vibez
HAHAHAAH THEY SHOULD SHUT DOWN. Who takes the best item off the menu? The owners ??? peanut butter dream bar no more. That was my favorite item to get. Crazyyyyyyyyy. No reason to go back, i can get chocolate chip cookies from mcdonalds.Also they take an item off the menu that sells out everyday.Lol i didn't even get any on valentines day because they sold so fast. I was a customer for 27 years.
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May 2023 by Arash Rouhi
The new ownership don’t know how to train their employees to make pretzel,I bought 3 times pretzels and i trashed them all,I won’t buy anything from them anymoreTheir quality is horribleI would give them 0 star
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April 2023 by Ali Y.
Extremely disappointed in the level of service. The old owners were amazing. Who ever is running the store now needs to get their act together. Staff doesn't care and every time I have gone there, they never have chocolate chip cookies. And I'm talking about end of the day. Went there today at 5 PM and all out. Mall doesn't close till 9. And they won't make any more. I don't understand how you can run a business like this.
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December 2022 by Mohini M.
Amazing experience. It was my first time and loved their service. Though there was a big line but they were so quick and friendly. I tried their cookies, shake and small pretzel bites. Everything was delicious. We can order online as well and their cakes are must try. I definitely recommend to my friends and family.
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December 2022 by Fares M.
Waited in line more than 15 minutes for only couple pople in front of me . When it got to my turn the employee apologized for the wait. I asked for stuffed Bites and he said Oh sorry it's going to take 15 more minutes to make them and he joked about taking the hot dogs so I lef with my time wasted.
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June 2022 by Michale Luey
Did a absolute amazing job on the cookie they designed for me. Wish I took a picture but it was a gift
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May 2022 by David F.
Brownies always taste amazing. I'm disappointed that I went there today at around 12pm to find a note that it was cash only due to system bejng down. So that was disappointing but then while waiting I saw something I always thought was fake on social media. The guy working was standing up in front of the cash register with his eyes closed and ASLEEP! I waited for about a minute then said screw it's and walked away. They lost business because the male employee couldn't stay away. Who know how many other people passed by because of him.
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December 2021 by Cyndie H.
Holiday shopping is always hectic so rather than wait in line I opted to get mini hotdogs and "cheese" from Mrs. Fields for my son. BIG mistake. Horrible is an understatement. The cheese was watery and did not taste like cheese at all (hate to think of what it could've been) as well as the hotdogs. The breading around the hotdogs was greasy. Do yourself a favor take the extra few minutes and wait in line at Wetzels Pretzels it's worth it! Stick to your cookies Mrs. Fields - we like those!
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May 2021 by Violet S.
I've never been to mrs feilds but I went to this location for the first time the other day and it was an amazing experience! The girls working there we so nice!! The girls with decorated name tags complimented me and made me laugh as well as the tall blonde who helped me at the register. The cookies were so good and I'm definitely coming back soon!!
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March 2021 by Jan M.
Friendly service and the cookies are always so decadently delicious. The only reason I did not give it 5 stars is I was taken aback at the prices. My fault for not asking ahead of time. 2 sprinkle specialty cookie, 1 brownie and 3 Icee's came to $26.00. Lol. Worth it though.
