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March 2024 by Alyson Whitney
My husband and i had a wonderful massage in December and decided to sign up for the monthly subscription. We were not able to schedule massage for the month of February due to their lack of availability. We scheduled massages for early March and when I arrived I told the front desk girl that I had just found out I was 6 weeks pregnant. She said "oh let me tell your massage therapist so they are aware." She then came back and told me the massage therapist was refusing to do my massage. I said I had spoken to my doctors and they assured me I could get a massage. The front desk girl then said "well let me talk to the therapist again, maybe she just wanted to make sure you were comfortable with it". Front desk girl then came back and said the therapist was still refusing to do my massage. They said they would not charge me for the cancelled appointment as it was their fault the appointment was being cancelled. I was then told (all of a sudden) that Massage Envy's policy for pregnant people is I have to be scheduled with a prenatal massage therapist. If this was really the policy, wouldn't the front desk girl tell me that right away instead of having to ask the therapist then? Their ONE AND ONLY prenatal massage therapist has VERY limited availability and none of her open appointments worked for me as I work Monday-Friday 8a-4p. I then asked the front desk girl to just cancel my subscription because this was clearly not going to work out. Front desk girl stated that I was locked into a 12 month subscription and could not cancel. I asked what happens if I cancel anyway, she said "you literally cannot cancel." So I asked her to pull up a copy of the contract and point to me where it states their policy for pregnant people. While she was pulling up the contract she said "oh, it looks like you never actually signed the contract so you are able to cancel". If I never signed a contract how are you charging me monthly? They eventually sent me the cancellation forms which I filled out and sent back immediately. I was told because I filled out the form that day I would not get charged for the month of March. I just checked my account this morning and sure enough, I was charged.This has to be the worst experience I've ever had at a Massage Envy and it is such a shame. I won't be returning ever again and will be warning all my friends and family about this particular location for their lack of information, lack of communication, and questionable practices.Update: have emailed 3 times with zero response asking them to confirm my cancellation. If I could give this place less than 1 star I would.Another update as of 3/21: after 4 non-responsive emails I called them to confirm my cancellation. Lady on the phone claimed this was the first she had heard of my situation. I said "if you guys actually read your emails you'd know". She confirmed my cancellation. FINALLY I AM FREE FROM THIS MISERABLE PLACE!!!!!
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March 2024 by Martina Ziegenfuss
I love being a member of Massage Envy in TO. All of the services are great, but I consistently see Andrea for massages. She is incredible and fixes my lower back right up.
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January 2024 by Deidre Johnson
Front staff was not helpful when I asked if the had change for cash.I always like to use cash for tips people don't understand when the tip goes on the credit card it will be taxed on your paycheck. In my opinion CIK.
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December 2023 by Dawn Wagner
Andrea was professional and showed experience. A wonderful massage
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December 2023 by Dan Scheinkman
The location is great and Alex (Alexis) is amazing. Perfect technique, super responsive and lovely to talk to. She’s often booked out WELL ahead but very much worth it. Location is clean and well run.
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December 2023 by Michael Miller
Had a great massage from Alex! Highly recommended
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December 2023 by Polina Kinchev
Andrea was wonderful with my whole body massage. She was very professional, the massage felt amazing and overall I had a very positive experience!
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December 2023 by Vanessa Zuniga
A great experience with Alexis , my Massage therapist always is so professional ! Max was exceptional at greeting me and having everything ready at checkout. Hes such a delight and an asset to the company .
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November 2023 by Farahnaz Katibeh
Alex is an axing and I had a wonderful massage. I took away my pain????❤️❤️
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November 2023 by Katie Cajthaml
I was so disappointed in my message yesterday. I wanted a deeper tissue message and basically received a rundown. The gal spent about 30 seconds on my legs and did next to nothing on my arms.!!!
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November 2023 by Matt Livingston
Alex was amazing. She really helped get the knots out of my back
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November 2023 by Kimberly Kohlieber
Andrea works magic! Her healings hands melted my aches and stress away. Will definitely ask for her again.
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November 2023 by Lina Cale
THE WORST WORST PLACE!!!Save your money. Seriously offended form the moment I stepped foot or that place.
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October 2023 by Patricia Burch
Andrea and Lourdes were great! Very relaxing and therapeutic massages.
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October 2023 by Maurice Masliah
Great experience at Massage Envy with Alexis. She took the time to teach exercises to help me. Kindness.
