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February 2024 by Kevin F.
I bought a pretty expensive set of 800 thread count bed sheets from this Macy's store. I went to Macy's because I thought that I would find quality products there. I didn't want to take a chance on spending a lot of money on sheets that were going to fray or pill within a few months. The sheets I purchased at Macy's were garbage - they ripped within 2 months after washing them maybe three times on medium cycle. Macy's refused to take them back, issue an exchange, or take any responsibility for those sheets. So I have decided that I will never shop at Macy's again. When you go into this store, it's literally a ghost town; there is not a single customer to be found. There is almost not a single staff member to be found either. I now know why. If I wanted to get ripped off on low quality products, I could have just shopped on Temu.
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February 2024 by Robert Cohen
Associate was very nice and gelpful
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December 2023 by Daniela F.
Rachel in the Macy's men's department needs customer service training. Literally was on autopilot and was a robot for her customers and monotone. No Christmas spirit and felt like I was just a transaction to her. Do better.
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December 2023 by Maria Cazares
❤️
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December 2023 by Marcus Reyes
Trying to find the perfect gift can be very hard, especially with a bunch of options to choose from. I needed to find a dear friend of mine a Christmas present and when I got to the jewelry department, a really cool young lady named Michelle greeted me and said if I have any questions to feel free to ask. Looking around, I found some beautiful pieces of necklaces and I needed advice for the material these necklaces were made of. I went up to Michelle like a pestering fly desperate for some consults on multiple necklaces and wanted to get my dear friend the best and most durable necklace I could find that was within my budget and finally with all of Michelle's help, I was able to find something for my dear friend for her Christmas present. Michelle if you see this thank you so very much for your kindness and patience with me. You were extremely helpful. I rate your service 5-stars ?
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December 2023 by Curtis P.
Worst customer service and is really turning into a crap company. I could imagine a world without Macys if they keep doing business the way they are.
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November 2023 by Susan Vognarek
Does not carry Jockey Brand and limited merchandise comparing to Thousands Oaks Macy's and Northridge Macy's.lol.No petite size in clothing dept.
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November 2023 by Austin F.
Very good place I recommend to everyone. Very huge selection compared to other macy locations
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November 2023 by Claudine B.
I've lived down the st from this Macy's for yrs.. go there pretty regularly .have gone my whole life.. The last three times I've been there the customer service I've has been HORRIBLE. One time my husband and I had to wonder around in the men's department to find a cashier for 10 -15 min. We finally gave up and left because we never found anyone ..& the one guy we saw..& tried to get his attention .. he went into a back room and ignored us. The next time was Halloween and my son had asked me to go get him some white undershirts for his Halloween costume . He wasn't sure of the size . So I got him one package small and one medium...& it was same thing.. took forever to find a employee to check out... Today I went back to return the small package unopened ..( perfectly packaged because it hadn't been opened) I also had original receipt with me.. so no biggie ( you would think) The lady is sort is sizing me up ..& asks me how many tanks were in package ? I said I'm not sure.. so I looked at package and it said 4. So I said "here.. there are 4" She looks at me again ..opens package and starts to take them out and count them infront of me. I just left it alone and waited til she was done . Then she couldn't process the return ( I forgot I used my husbands card which I didn't have with me) then she calls another woman over. And I asked if they could just give me cash. Then the other woman says "no..& these aren't even on the receipt !" I said "what are you talking about ..it's right here .. men's underwear $32.99.. and here's the same price and sticker on the package ..& the sticker to scan! " .. then she said .." well .. we can only give you store credit " I said no thanks.. I'll come back with other card " and I left.. but what there hell? Based on how dead Macy's has been lately.. you'd think they wouldn't want to lose customers. But they have lost me .
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October 2023 by Audrey Shantz
MARY ANN at the Costumer Service desk upstairs was extremely rude and condescending. I don’t know why, as I was being very polite but she wouldn’t respond to my questions (as in she blatantly ignored me when I spoke) and was just so nasty in general. I ended up going downstairs to complete my return because I couldn’t stand being treated like that and completed my return with a sweet girl at the shoe register. I wasn’t even able to order a replacement, so good job Macy’s. Will be taking my business elsewhere. AVOID MARY ANN.
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October 2023 by Bailey Rust
I went to return a shirt and Mary Ann was extremely rude. Another girl in line even gave me a look while I was waiting behind her because she was being spoken to so poorly. I wish I would’ve been nasty back and asked for a manager. Unreal.
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September 2023 by Jessica Moon
This Macy's is usually well stocked and organized. I like stopping in for a quick shopping spree before I go on vacation which is like a few times a year, they usually have everything you need like swimwear, sandals, nice flowy dresses. Etc.I also love thier cosmetics and perfume department and buying some modest clothing for Church on Sunday's. They have all your basics and then some.
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September 2023 by Mommy Moon
This Macy's is usually well stocked and organized. I like stopping in for a quick shopping spree before I go on vacation which is like a few times a year, they usually have everything you need like swimwear, sandals, nice flowy dresses. Etc.I also love thier cosmetics and perfume department and buying some modest clothing for Church on Sunday's. They have all your basics and then some.
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September 2023 by Melissa Wilk
Nice clothes store but on the high end with prices. When I consider most clothes are made in China, Kohls and Amazon prices rock!
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September 2023 by Maya shoghian
very nice and clean store ! Also that’s was lady her name was belinda, she was very nice and gave me good costumer service.