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March 2024 by Katama Kat
Timothy in the paint department is awesome ! He matched the color that I fell in love with while visiting a historic Virginia hotel . Trevor in the doors department is incredible! I underestimated Trevor, I thought he was young and wouldn’t know anything. I was amazed at how much information he gave me, and even though I didn’t see what I was looking for he assured me we can special order it online. I was thrilled and very impressed with Trevor.!
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March 2024 by Kevin M
Had what I needed. And decent pricing
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March 2024 by Shaina Casey
Lyle from the flooring department has the worst customer service I have ever experienced. I was looking for turf that my dog can use the restroom and he kept telling me they don’t have it (even escalating his voice at one point). Another kind man helped me once I asked for someone else’s help since I felt VERY uncomfortable and unsafe with Lyle. If I was a man or with a man, I do not believe he would’ve treated me this way. I am disgusted by this man’s behavior and treatment towards customers. I will be getting my turf from Home Depot now.
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February 2024 by Gregorio Gutierrez
It is already my favorite store for tile floors, the materials are visible and the staff does a very good job. Mikaela Isabel and Cristal do an excellent job.
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January 2024 by Ramin
I am very disappointed. I purchased a refrigerator, washer, and a dryer from Lowe’s. Their installation team plugged in the washer and dryer and then started moving them and that resulted in the plug breaking and possibly damaged the outlet. I asked lowes to fix the issue by replacing the plug. It has been 2 years and they haven’t done anything about this. I went to store, talked to managers, called customer service, send emails to customer service. It is a shame. They haven’t fixed this simple issue and 2 years has passed. This is a safety hazard.
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January 2024 by Michelle
I have been going here for years. They are always helpful and the store is always clean and organized. All my appliances and flooring are from here because of the great bulk pricing.
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January 2024 by Penny Fargo
Thanks to the patience of Boot, who works in the Thousand Oaks store, I purchased new front double door handles for our home. He walked me through the parts until I finally understood what I was buying. That’s what I call customer service!
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January 2024 by Marsha Zak
They have poor customer service, are unsupportive. It's very difficult to get ahold of a person and when you do no one seems to know anything. I will no longer buy anything from Lowes and neither will my family or tradesman doing work on my house.
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January 2024 by Rich N.
Couple delays in delivery date of electric range, ultimately delivered. Range was faulty & Lowe's replaced after one call. All good now
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December 2023 by nico klevecz
Wonderful service from employees, I was helped almost immediately when I walked in. Great service!
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December 2023 by Quin Quin
Rude cashier , i went to purchase and had my discounts, but before a manager got involved, got the 3rd degree ..sad
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December 2023 by Jerry Arko
Great alternative to HomeDepot and DIY and other similar stores.
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December 2023 by Lynn Buchanan
Outstanding service and a web site that tells you exactly where the products are.
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December 2023 by Ms Angel Laretta Smith-Bennecke
In God we trust hello beautiful nd handsome blessed Lowes Framily I finally got my washer Dryer stackable but the delivery guys only tried the living room door not the bedroom leaving set in the middle of my hallway I can't seem to get them to come nd install them12/6/23. Why do they do this I have multiple myeloma nd disabled ? 12-7/23 I'm still wait for it to be installed. This is very poor customer service ?
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October 2023 by Paul Salisian
What a wonderful group of employees!!Today my 7 year old son wanted to get the items we were looking for at Lowes vs. The store across the street(H.D).In the process I dropped my work I.D badge which had very little personal information on it. They at the store went through the trouble and tracked me down to tell me I left my work i.d at the store.I'm blown away at such awesome employee's!
