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September 2024 by Teressa Haney
Thank you Nick for such an amazing service, you did a amazing job on my car (Genesis G70). The person you also referred me to for fixing my door dings he did a amazing job as well. I highly recommend him.
Thank you again!!
Theresa Haney
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September 2024 by Zach Tescher
Took my car in twice for servicing on the hybrid battery for our Hyundai sonata. Not only did they not fix the issue, they were unresponsive to calls and were very vague when answering questions about the car. Do not recommend this dealership.
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September 2024 by David Siskin
Absolutely terrible group. Massively regret leasing a Genesis from these people. I called with concerns for weeks without getting a single call back from the 6 different people I was told to speak with. I finally walked in and addressed a big problem with a vehicle. It was looked at, the concern was documented by their people and they refused to do anything about it, referring me to Corporate Affairs. Joe, the GM here tried his best to show a concern face, all the while giving standard replies about nothing he can do. The car is not holding its value nor its battery life. Their preferred charging operator (Electrify America) is never fully operational and they claim its not their problem. This dealership has offered no solutions. They made plenty of promises at time of lease and now 15 months later, its been a nightmare.. Yet again, not their problem they say.
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August 2024 by Brian Fielding
The worst! Had an appointment for a recall repair only to receive no notice, but a reschedule to some date possibly next year. No call from service, no explanation, and certainly no courtesy. Genesis is a wonderful automobile, but clearly Westlake Genesis sees no value in courtesy, nor concern for a safety recall that puts their owners in danger.
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August 2024 by Joo S
If you get a service here, make sure you review your credit card transaction. They took my credit card info for deposit purpose but charged my CC without letting me know and for no reason. Whenever I try to reach the finance department, they are never there. One who answers the phone told me to leave a message but never received a call back.
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August 2024 by B. McKenna
I emailed, called and spoke to, AND texted a person named Sarah at this dealership. She had in writing exactly what I was looking for and assured me multiple times she had two vehicles that matched it in stock. She scheduled me an appointment with Jake to go over paperwork the next day and knew I’d be taking the day off work and driving over an hour with another person to be able to come in and take the car home. When I arrived and spoke to Jake, he looked at me in complete surprise and said he didn’t have those cars and they had been sold weeks/days ago. I obviously was furious. After they tried to sell me on the newest model and I said that was out of my budget, he had another person work on locating me a similar car at another location. After waiting for about an hour, I was told they located a car and would have it shipped for me, but to go home and give them a few hours to finalize the deal. I told him I couldn’t just keep waiting around and I don’t live in the area so he assured me he would call me in a bit and we would do paperwork over the phone. I shook Jake’s hand and thanked him for putting the effort in to sourcing something for me and headed home to wait for their call. Guess what - never heard from them again. I called the other location they had found the car at and explained the situation, and was told they were not going to sell Westlake their stock. I couldn’t even get so much as an email from Jake saying they couldn’t fulfill their promise. This has been a pattern at every Genesis I have visited and as much as I really would like this car, the fact is that I have been lied to multiple times and had days of my time completely wasted by their salesmen. It’s a shame coming from a brand that supposedly excels in service and luxury brand building. I don’t know why it’s so hard to try to give people your money - buying a car has become such a burden on the consumer. I’m unsure sometimes whether it’s laziness or pretentious attitudes of salespeople but every single Genesis (12 of which I’ve called) has had a similar “Yes, of course!” demeanor when I first call and then completely ghosts me when they have a little bit of work to do to get a deal done.
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July 2024 by Blair Chrisman
I love my 2025 GV80 and I want to give a shoutout to Adel and Jason for making the car buying experience simple and easy. Also, a huge shoutout to Nareh for making the finance process fun and easy. Definitely a five star service. If you’re looking for a new Genesis, this is your store and ask for Jason.
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July 2024 by sgfood49
Easy buying experience, doing most by text and phone before visiting the dealership to complete purchase. Tinoush ws a great salesman.
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July 2024 by Vicky Williams
Great customer experience, service tech Tony kept me apprised of my vehicle status and I loved the white glove service I received. Will always take my car to Genesis of Westlake for service.
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May 2024 by Shuki Lehavi
Great team, love my new car!
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April 2024 by Alicia Randosh
The purchase process took less time than I have experienced in a dealership and Jay truly made me feel like part of the Genisis Family! ?
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April 2024 by Minta Hsu
Genesis of Westlake is a great place to go if you’re considering a Genesis! Sal Sanchez was my salesperson and ensured my experience buying a new car was flawless and stress-free. I can’t recommend him and this location more highly. Awesome make and customer service!!
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April 2024 by Leon Y.
Great service , but difficult to have someone on phone to make an appointment.
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April 2024 by Nick Manchev
Great dealership. No pressure whatsoever.
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March 2024 by Robert Cohen
Service representative and technicians are excellent
