-
November 2023 by Alla R.
Oscar is terrific! Got my car in right away when I called and asked to save a spot for alignment. Clean place, open early and late. Friendly and even has coffee. Honored my coupon from another place too. Thanks Oscar
-
November 2023 by Elle S.
My son's car tire popped on the Fwy on his way back to college on a Sunday after break, where everything was closed for the most part. I found this place and miraculously they had the Pirelli tires in stock! The wheel lock wasn't in the car & the car dealership service was closed so we couldn't get the wheel lock the same day. It took a lot of back and forth & calls to get everything sorted on our end but Rob at this location was above and beyond helpful and patient and worked with us on all possible solutions. He stayed past closing to help us and let us keep the car securely in their garage overnight until we could come back the next day. He was extremely kind, professional and truly went above and well beyond normal customer service to help us out. He even identified the cause of the popped tire (the alignment was totally off and the 2nd front tire was also on the verge of popping!). He took care of everything very quickly knowing my son had to go back to school in time for an exam later that day. He deserves high praise for his exceptional customer service and genuine care and kindness. He even gave us a great deal considering the bind we were in. I very HIGHLY recommend him and this location. Thank you Rob!
-
November 2023 by Jackson J.
I brought my car in for tires, balancing, alignment and rear shocks. Oscar and Rob were extremely helpful as well as genuinely wanting to make sure I had the correct service and price. I did do some homework before I brought my car in and they were very happy to save me money from the other quotes I received. Also, one of the shocks they installed was defective and they notified me before I picked up the car. They compensated me for the inconvenience by lowering the price further. If they hadn't informed me of the issue, I would have never known. I will go back to this store for tires on my other car.
-
September 2023 by Paige B.
Do not use this tire store. They are totally disorganized and not helpful. I drove in there with a flat tire and they said they would have it fixed in an hour. I came back an hour later and they said they did not have the right tools to change my tire. This store is called Just Tires. I would have thought that they would have the tools to fix my tire, but that was not the case. Several hours later my husband changed the tire instead in their parking lot. I should have just called AAA. The salesperson was not helpful at all. He was dismissive and rude.
-
September 2023 by Leomar Gonzalez
Went in for a custom alignment because they said they could. They tried their best and couldn’t reach my desired specs which is okay for now. Don’t know much about it. But they still charged me over regular price even though I didn’t get the specs I desired. They even left stuff loose on my car even after asking if everything was tightened. I told them about it and he fixed it but ignored any other chance of anything else being loose. I could be in risk of crashing because I don’t know if I have any other important components to my car loose
-
September 2023 by Talyn Edelson
**UPDATE BELOW**I am honestly really happy with this establishment. These guys really treat me well and seem to really have my best interests at heart, which I am so grateful for.I’m happy to let them help maintain my vehicle (Volvo S60 T5 Inscription Premiere), and every time I’ve been here they’ve been nothing short of helpful.They have great attitudes and the facility is always clean. Big plusses!**UPDATE: I just changed my review to three stars over five due to this last interaction. Most recently when I came, they didn’t reset my maintenance light and tried to tell me to come back another day when they started to feel too busy to take care of me or were done with me after I paid. They also left my hood open, which I noticed because the open hood indicator light was very obviously on. Hopefully there are no other issues but considering that they didn’t take the time to fix it themselves when the service guy admitted that he noticed it, and then tried to brush it off, has me trusting them less and worried about future issues. I’ll probably go back to the dealership next time just based on the trust I lost with them there, even though they were nice and I’ve had solid experiences here before.**
-
August 2023 by Talyn E.
**UPDATE: I just changed my review to three stars over five due to this last interaction. Most recently when I came, they didn't reset my maintenance light and tried to tell me to come back another day when they started to feel too busy to take care of me or were done with me after I paid. They also left my hood open, which I noticed because the open hood indicator light was very obviously on. Hopefully there are no other issues but considering that they didn't take the time to fix it themselves when the service guy admitted that he noticed it, and then tried to brush it off, has me trusting them less and worried about future issues. I'll probably go back to the dealership next time just based on the trust I lost with them there, even though they were nice and I've had solid experiences here before. I gave them the benefit of the doubt that they came out and told me one of my wheels is a little bent after I called them out for leaving the hood open and asking if they meant to do that, but now I'm not so sure if they truly forgot or were trying to make up for the obviously lack of attention to detail with some of the simple things like the indicator light reset and leaving my hood open. I still really like them for tires, but maybe I will just go back to only using them for that. I don't trust them with my internals.**I am honestly really happy with this establishment. These guys really treat me well and seem to really have my best interests at heart, which I am so grateful for. I'm happy to let them help maintain my vehicle (Volvo S60 T5 Inscription Premiere), and every time I've been here they've been nothing short of helpful. They have great attitudes and the facility is always clean. Big plusses! Their prices are reasonable and their wait time fluctuates but a majority of the time they've been able to be timely with their service. I like them so far, and I keep coming back. I also didn't realize they do so much more than "Just Tires", and they seem to do a really good job at it all so far. Nothing has gone wrong yet.
-
August 2023 by Terese S
My only complaints are that it's almost impossible to reach by telephone. And after we bought 4 new tires, we had to return on Monday morning because the low tire pressure gauge flashed on. The problem was solved quickly by recalibrating on the dashboard. But, why didn't they do it after installing the tires, or at least warn us that this is normal after new tires are installed?! It would have saved us the worry and the hassle! Better staff training would solve this problem.
-
July 2023 by Brian Davies
Had an emergency with my tires when I was in Thousand Oaks. Came into the store and Gio was very helpful. Got me set up with new tires and in and out the door quickly so I could continue on with my day. Would definitely recommend this location.
-
July 2023 by Rain
Great tire shop, worked with me and my custom wheels, perfect work, smooth ride, no balance issues, fast turn around. no scratches on my new rims too!
-
July 2023 by Hannah Morgan
Went there today to get a flat tire fixed. They were so nice and got me sorted out! Thank you very much Fernando!
-
June 2023 by Kelly Bacelis
Overbooked me for an appointment when I called the day before hand. Had a great service the first time I was here but the second time I came back this is a huge inconvenience especially when I use my car above the average person with mileage. Thanks for the business I’m not coming back.
-
May 2023 by jay toast
These guys were just awesome. I took my chevey silverado in for 3 flat tires, and they gave me a quote for about 2 hours before they could get my truck back to me. So I said sure which I ended up getting 4 tiers. Low and behold, they were done in 45 minutes. I was amazed at how fast they did everything. From taking off the old tires to balancing and mounting the new ones, plus a mini car wash. These guys at just tires are a go-to for any tire needs, plus they were the only company (i went to 4 different tire shops before) that had my tire size. Thank you!
-
April 2023 by Dean Merrill
100% recommend! They are open til 7pm during the week, so I was able to get work done on my car when I thought I was out of luck because it was 5pm. The service could not have been more friendly and accommodating. If I could give more than five stars I would. ??
-
March 2023 by Maria D.
I recently had to replace all four tires on my car and visited the Just Tires location in Thousand Oaks. I was fortunate enough to work with Robert who provided excellent service throughout the process.From the moment I arrived, Robert was friendly and knowledgeable. He helped me choose the best set of tires for my car and my budget. He explained everything in detail, ensuring that I understood the differences between each tire option.Once we selected the tires, Robert quickly went to work on replacing them. He was efficient and knowledgeable, ensuring that each tire was installed properly and ready for use. Throughout the process, he kept me informed of his progress and made sure I was comfortable in the waiting room.Overall, my experience at Just Tires in Thousand Oaks was excellent thanks to Robert's exceptional service. I highly recommend this location for anyone in need of quality tire service. Thanks, Robert!