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June 2023 by Antoinette Figueroa
Best service department in SoCal. They made a not so ideal situation go smoothly and we are beyond grateful for their efforts and professionalism. Every service advisor is knowledgeable and hardworking. The service manager (Rick) leads an amazing/trustworthy team! They are extremely communicative and go above and beyond for customers. Highly recommend taking your vehicle here for all your service needs. Satisfied customer!
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June 2023 by Ryan Scott
It’s like this place doesn’t want to sell cars at all. Cars that have been sitting for months and all responses are here’s our price or bye. Lol
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April 2023 by John W.
Holy cow has this place changed since bought by Swickard Auto Group. Do NOT take your Land Rover here - it won't get fixed, they will actually do other things to the car, no one will return calls despite their promise, and the Service Manager may be the nastiest most aggressive person I have ever met in customer service. This place won't survive here long. The great guys who used to work here are all gone - but I found one of them in a nearby dealership - took my vehicle there and all is well. Beware of anything Swickard.
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February 2023 by Reg Byrd
For years, Victor Avalos has always come to our aid. Very knowledgable and personable!
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December 2022 by Renee Vaughan
I absolutely love this dealership. We bought our car from Sergi and financed through Jason. The real stand out is the service department. Steve is absolutely phenomenal. He’s like my new best friend. I’m so happy we bought our car just so I could meet him. He’s super friendly, so freaking helpful and I can tell he really cares about the customer! And he’s amazingly knowledgeable about the vehicles down to where they are made and how they’re made. He’s 100% the reason I’d buy another car from LandRover. I wish he was a salesman. Best experience I’ve ever had from a dealership and it’s because of Steve.
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November 2022 by Levanah Bdolak
Whenever I have to bring in my jaguar for servicing I have found Jaguar Thousand Oaks really great. My service consultant, Efrain Manzo is easy to reach, explains in detail what needs to be fixed or serviced. He does his best to get my car service finished quickly. I often either wait for my car or use a really appreciated gracious loaner. I have found Jaguar TO to be a reputable, honest and quality dealership and would recommend them to anyone who has a jag.
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September 2022 by Ralph Gidwitz
Brought my 2013XKR in for an oil change and inspection at the agreed time. Thousand Oaks Jaguar put into the service bay immediately and had my car serviced and washed within an hour as promised. They have also serviced my 2018 XJR 575 and did a superb job well within the predicted time.
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August 2022 by Gregory L.
Told them my wife would come in for service. A loaner car was promised. They couldn't even bother to call us the day before and say they didn't have a loaner. Time and money wasted because of their lack of professionalism. Go somewhere else
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August 2022 by Sanaz S.
This feedback is for Darin Craft. Jaguar should really value this person. His Service is beyond everything. Would recommend him to all customer.
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August 2022 by Paul Gamez
I had a question about a delicate removal of a plastic part in order to install a wind screen. My service advisor understood the problem and immediately summoned the head mechanic who was quickly able to pop off the parts and send me on my way. Great customer service, thanks again
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August 2022 by Daniel Turock
Unfortunately the car itself always seems to have issues, but that's expected with certain brands. But when it comes to the service department, everyone there is excellent and they do a great job.
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August 2022 by Daryoush Sabouri
?Land rover sales and service team are so friendly, so I suggest any one who like to buy or lease car choose them?
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July 2022 by Suzanne Nessary
I am very happy with the service I receive from Jaguar Thousand Oaks.Recently I have had a few issues that cropped up with my F-pace; the Service Manager, Tony Lopez, addressed each issue personally and made sure all my concerns were taken care of in a very professional manner. Thank you Tony.
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April 2022 by Mark Kennedy
Excellent service, both Josh and Jean were fantastic, and really listened to me about the issues with my Jaguar. I am very happy to have found JLR of TO for my Jaguar service/repair needs.Thanks again,Mark Kennedy
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February 2022 by Naveed Ahmed
I have been a long time Jaguar owner and customer in San Diego and received great service. However, the same cannot be said about this particular dealership in Thousand Oaks.I tried to purchase a used car from them and sent multiple text and messages to the sales rep (Wayne). I was traded back in forth with him an another sales rep. I asked Wayne for the all in cost which I was promised in a couple of hours on Thursday afternoon.Received nothing.Messaged again the next morning at 10am to follow up and was told that he got busy will get me numbers later today. Got nothing.Followed up again Friday around 4 pm and was told "please understand that weekends here are very busy".Literally I was begging them to sell me the car, but alas, they are too busy for a sale. If you are so busy, why did you make promises that you will send it right away? why not refer me to someone else then?I even told him I would pay a deposit to hold the car since I wouldn't be able to make it from SD to LA till Monday, to which they said the don't do.By the time he got me the number it was past bank wire cut off and there was no way i could wire the money before Monday. Received a text message Sunday afternoon that the car is sold.From a luxury brand you would expect better service but I have yet to receive such lousy service before from any car dealership.
