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January 2023 by Z
Horrible! Staff is so rude! They have bad attitudes.They need to work on their customer service skills and interaction with others not of their race.They are very racist/discriminatory towards Hispanics, won’t be returning and I will be telling others and contacting corporate.
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December 2022 by XYZ
Horrible! Staff is so rude! They have bad attitudes.They need to work on their customer service skills and interaction with others not of their race.They are very racist/discriminatory towards Hispanics, won’t be returning and I will be telling others and contacting corporate.
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October 2022 by Nathan McKee
Do not waste your time standing in line for anything exclusive at this Hot Topic. Go to Canoga Park or any other one. This is the only store I have had a continued experience at. They only cater to the same people every time here in TO. "First come, first serve," means nothing here. "No holds" also means nothing here. "Stand in front of the store to line up" means nothing here. Second experience here, same result. Stood outside the mall since 6am trying to get a Funko for my boy, with 2 other random people doing the same. I understand going into it, there isn't a guarantee you are going to get one. It's a risk you take trying to get something many others are after. 3 hours later around 9:15am the security guard opened our entrance to the mall. We walked with him the whole way to Hot Topic where we stopped and stood in line. First come, first serve...line up in front of the store, doors open at 10 says the Instagram ad. We're the first 3 people there. Golden, so I text my son Dad's bringing it home.The security guard then proceeded to open the other entrance to the mall, where a mass of people were also waiting since 6am by the food courts. We were immediately met with aggression saying they were first and we weren't allowed to enter the side of the mall where the guard opened it for business. That was the "official" area to wait where they were waiting. Are you serious????? Security was called who verified that he allowed us to enter the mall 5 mins prior to them, as he opened the other side of the mall by us first. Not getting the answer they want, they then said they'll just talk to the girl, they are there every day and even called the day prior. Low and behold the door opens for business at 10, and the employee walks out. She immediately says she already know what happened, and said the same group of guys were first, and asked us to go to the back of the line of 36 people at that point. First time I thought this happened here I thought it was just a mistake. Second time, same result, same people given first access. DONT WASTE YOUR TIME.
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September 2022 by Christian C
A much bigger and more well laid out HT than I'm used to! Lots of variety and the associates were very good at noticing who needed help and who wanted to be left to their browsing.
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August 2022 by Michael Whitehead
The shortage of goods has only helped the experience here. It's much easier to walk around compared to previous visits where every single area in the store was overstuffed with merchandise. Still has a good selection of items. Staff is friendly and helpful.
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June 2022 by Tori M.
Still always so great. The customer service is always so friendly, and the employees here are always so nice. I'm a regular at this location and not once have I had a bad experience.
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April 2022 by Virginia Suarez
Went to get my granddaughters ears pierced & the store associate. Was super friendly. Has great customer service 2 thumbs ? up !!!
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March 2022 by Nicole Shepherd
Always a fun place to be. It's a bit pricey but I'm a big fan of the products they sell! Staff is always friendly too.
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December 2021 by Peter Xaymountry
I got my fiancée here Minnie Mouse backpack here that was a online exclusive order. This is a nice Hot Topic Store at the Oaks Mall, we stopped by here on Christmas Eve to pick it up. It's a medium size store so if they don't have the item you're looking for, just order online and do store pickup. When I went in, I walked straight to the cashier area to tell them I'm picking up my order. The girl helping me was very friendly and provided great customer service. She opened the box in front of me to make sure I got the right product and so give me a bag so I wouldn't have to carry it in the box it came in.
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December 2021 by Peter X.
This is a nice Hot Topic Store at the Oaks Mall. We stopped by here on Christmas Eve to pick up my online order. It's a medium size store so if they don't have the item you're looking for, just order online and do store pickup. When I went in, I walked straight to the cashier area to tell them I'm picking up my order. The girl helping me was very friendly and provided great customer service. She opened the box in front of me to make sure I got the right product and so give me a bag so I wouldn't have to carry it in the box it came in.
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December 2021 by Cristina Gutierrez
Very friendly staff and amazing things to find if you're a kpop or anime stan
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September 2021 by Paito.
I just want to say thank you for the way you guys set up your store it looks so organized and lots more space to move around and keep the 6 ft distance. Also you guys keep track and make sure of the number allowed of customers are insideAlso my husband and I shop at your store all the time.This last visit I got items that I loved and I got discount because of the hot topic rewards.Thanks Hot Topic is one of my favorite stores.
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June 2021 by Gracie Perez
Good customer service.
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May 2021 by B K
The staff is friendly and helpful, and the selection of products is great.
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April 2021 by Imthebunny
Amazing discounts and great workers
