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February 2024 by Johnny Nobuddy
I'm so impressed with this location. Always listened too & taken seriously by the manager Ricardo as well as the techs. Things explained to me. I'm very happy with everything and will return. Again & Again.
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February 2024 by Glen Martin
They understood my situation and urgency and did everything they could to get me back on the road
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February 2024 by Bryce Harmon
I picked up a screw in the tire on the way back from a meeting. I really wanted to try someone other than the local tire shop around the corner, which they always can't seem to repair and I end up needing to buy a set of new tires when this happens.To compare services I decided that I'd try out the local Firestone office.The website was a little tricky and I almost made an oil change appointment. Just be sure you select the correct service when looking at the appointments. For a Friday at 1 pm, I was able to get an appointment the same day at 4pm.The service office was empty for a few minutes when I arrived but once I spoke with someone everything went smoothly. Employees were friendly and knowledgeable. The car was ready when they said it was, and they were able to fix the puncture.Overall, I'm happy with the experience and i would go back in a similar situation. There tire prices were competitive and the work was fast, done in an hour (the other place usually needs 4 or 5 hours).
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January 2024 by Frank Lagattuta
Manager Ricardo Jimenez was fantastic. He was professional and helpful. Explaining the problem and offering solutions to my dilemma. Grateful for his help,.
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January 2024 by seesh mohtheshum
Ricardo & his staff are polite.Ricardo gives honest & reliable advice.i have taken my Toyota sienna twice and they did amazing work.
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January 2024 by Patrick Wolfe
Price and value were excellent! The work was done on time, as promised. The representative was very professional and friendly
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December 2023 by Erik Summers
They did a great job
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December 2023 by Kami Kanzler
I had a large piece of metal fly up from another vehicle on the freeway at night while traveling through the area. I had to stay the night to find someone to look at it in the morning. I called when the shop opened and spoke to Ricardo, he said bring it right in. I felt they went above and beyond with their inspection as well as a test drive on freeway to make sure I was safe to get back on the road. They spent no less than 30 minutes thoroughly checking out my car. Great customer service and they put me at ease to head home to Sacramento.
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December 2023 by Thomas Talley
The gentleman that helped me in so many ways
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November 2023 by Alireza Nohosseini
Today, I took my car to get the oil changed and all four tires replaced. I asked them how long it would take to change the car's oil and replace all four tires, and they said it would take approximately one to one and a half hours. Since it was 11 in the morning, I left my car there and returned after two hours, only to find that my car wasn't ready. I had to pick up my son from school at 2 o'clock, and they handed my car to me at 2 o'clock, and one of the hubcaps was broken. They clearly didn't care about their customers' time. I'll never take my car there again.
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October 2023 by Camden S
Wow!What a great experience.Ricardo was amazing.Long story short, I had a flat tire and Ricardo went above and beyond to help me.Highly recommended.
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September 2023 by Colby Magorien
Went here with my car had it diagnosed and was told to pay upfront to have parts ordered. Went to a different mechanic by chance for second opinion and they said one bolt just needed to be tightened! Firestone refused to refund me my money and after arguing they gave me back only labor cost not part cost and NO WORK WAS DONE AT FIRESTONE!
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July 2023 by Christopher Besu
Went in for oil change and when I left I noticed my car had a cracked windshield... I took it back and was told it was possibly from the heat.. so I thought maybe (the crack was from the inside) after I went to work and when I left I realized the light switch on the dashboard was missing! I later found it on the floor of my truck and noticed not only was it pulled out but it was broken and my radio wasn't working .. I don't know what these people did and it doesn't make sense they would be messing with my dashboard for an oil change but there is no way it was all a coincidence! I woulda believed if it was only the windshield but the fact the light switch was broken and radio not working I'm convinced they forcefully pulled out my dash thus cracking the windshield. So I called back the next day and was told they only changed the oil and didn't mess with the dash and pretty much I'm stuck with the bill... Came in for a $30 oil change and now I need to pay $300-$500 in damages.. will not be returning and recommend staying away from this place!
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June 2023 by Heather C.
The Thousand Oaks Mall location is the best! I was helped by Daniel (he has helped me several different times now) and he is unfailing courteous, informative, and helpful. Every time I have come to here Daniel and the rest of the staff are so nice. They tell me which items need immediate attention, and which repairs will be likely be needed soon (with a timeline). I went here once for a punctured tire, but they were all so approachable, friendly and honest that I have been going back for years now. Thanks for all your help today Daniel! - p.s. Don't confuse this location with the one on Thousand Oaks Blvd, which is not nearly as friendly and never calls you back.
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May 2023 by Marjorie H.
I got a new catalytic converter here during college right before the lockdown in 2020. I chose this location because it was across from my work so I could easily just get my car after my shift when it was ready instead of have my roommates drive me. Everything seemed ok for the next two years until I had to get my car smogged last Fall and it wasn't passing the test. We went to 6 different smog places and it still wasn't passing so I called to ask about the catalytic converter because 3 of the places said that it was the wrong catalytic converter for my car. While the other places just had trouble reading the numbers on the catalytic converter. I had called this location about it 3 times about my situation and they tried to convince me it was the right catalytic converter for my car because the warehouse wouldn't have sold it to them and that they knew a place in Camarillo that would smog my car and it would probably pass. Which just sounded sketchy and shady. This was an old, run down car that was still running decently but it was getting to the point where eventually things were breaking down. They also told me that my catalytic converter was still under warranty but not the labor and there was a chance they probably won't honor the warranty on the catalytic converter if it's fully functioning. I no longer live in this area so it would not be worth gambling my time and money for them to take the wrong catalytic converter out of my car just to possibly be denied a new one. Especially when I'd have to factor costs for Ubers to work/home and to this location. This was an incredibly expensive fix the first time and my dad and I talked about how we wanted that to be the last big expense we put on that car when we got it fixed in 2019. We ended up junking the car that was still perfectly fine to drive because it wasn't worth spending more money on something that should've been done correctly the first time and just so happened to be mislooked by a previous smog test. Unhelpful and not very accommodating. I felt like I wasn't being listened to because they kept on assuming I still lived out there when I mentioned multiple times I didn't.