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March 2024 by Lea M.
We had an extremely positive experience recently at this Firestone location and working with Aaron. Aaron was fantastic - thoroughly helpful and friendly - and the staff as a collective were very professional and polite. The service was prompt and very well-done! Would strongly recommend this place based on this experience.
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February 2024 by Joseph S.
Ugh! They're the worst. It's a long story, kind of convoluted. Went there for front brakes on a Sunday since they were one of the few places open. Picked up the car after it was done and there was a rattle under the hood and the brakes were squeaking loudly. Went back a few days later and after a $21 diagnosis fee, they couldn't figure out what was causing the rattle. They said they checked all their work. I then went back for the squeaking brakes and was advised that they would fix the brakes for a $180 labor fee because "they don't work for free." I lived with it for a few more days but then called their corporate office. The regional Mgr. got back to me and directed me to their closest store who, fixed the problem since the other shop had failed to tighten a bolt and plate. There was one employee at the original store who was perhaps the rudest person I have ever dealt with on a retail level. Go there at your peril!
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February 2024 by Cindy Jacoby
Oscar was so helpful and efficient and knowledgeable. Together with the manager they worked a great deal for me for four new tires. Thank you!
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January 2024 by Bob Black
DO NOT BRING YOUR CAR TO THESE IDIOTS FOR ANY DIAGNOSISThese people are morons that don't want to actually do any work. They just wanna say the first thing that pops into their 2iq brains even if it has a negative effect on the customer. I brought my GF's Prius in a year ago and they told me I needed to replace the hybrid battery in that Prius, a $3k repair. I took it to another mechanic for a second opinion, who took the time to diagnose the issue, and it turns out to be a water pump, $300 repair....I bring my car in today because it has an ABS code on figuring it's simple brake work, and what is their diagnosis? Replace the hybrid battery... Is that what they always say? I even explained, "hey Sam I'm almost 100% sure it's not the hybrid battery, can you look into the break actuator or skid sensor?" (Simple Google search told me it could be these issues) His response "I don't mess with hybrid batteries" ... Did he not listen? Does he not care? He then told me to come get my car because he doesn't work with hybrid batteries...Oh and by the way here's an update for you, once again took my car to an ACTUAL MECHANIC who took the time to physically look into my problem, and all he had to do was reprogram the ABS system. Literally 0 parts required for this work, IT TOOK HIM LESS THAN 2 HOURS TO DIAGNOSE AND FIX MY ISSUE, and these SAM tried to tell me I needed a $3,000 repair.This is the problem with idiots like Sam in management positions, not only is the information they give to their customers non factual, they do not care about the effect it has on their customers. If I was just a regular person without my very minimal knowledge of vehicles/errorcodes would have taken Sam's word as factual and paid $3,000 into a problem that didn't exist.If you look at all the positive review on this place, it's people who need a new battery, new tires, brakes, a window motor, repairs that require 0 critical thinking whatsoever, and that is extremely accurate.You seriously need to look into better training for the management at this location, or at least explain to them it's ok to say "sorry sir we cannot diagnose this issue because we don't want to take the hour out of our day to look further than an error code."That ^^^ is a much better answer than just spewing lies to customers like your current management does.
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December 2023 by Monica Tawasha
great team at this location very informative and friendly! Shout out Daniel and Ricardo !!!
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December 2023 by Kara S.
So helpful and nice! We were having issues with our tires and pulled in. Aaron came out immediately to help and went above and beyond to fix our tire. He even inspected them all to make sure they were all good. We will come back here when we need car service!
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November 2023 by Mark Lesser
While i relied on this specific store for almost three years, it is now under new management and the service was a complete disaster. I came in for a simple oil change, 10 days later i will still waiting on my car. While they claim they did me a favor, they completely covered up whatever damaged they did while under their care, and pretended to do me a favor at their expense. I now have to take the car to the dealership to fix their work. In addition, they cracked my windshield and showed no accountability. Stay away unless you don't care about your car, then good luck. I'm sure they will reply with some clever response, but just go somewhere else.
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November 2023 by Oz Barhama
Bad service. My car is leaking oil after an oil change and even after I took it back to be fixed it is still leaking. Also had another issue related to the tires. Still nice people but different than before so maybe not same management, expertise level, or quality control. I won’t take my car or my wife’s car there anymore
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November 2023 by MarKeisha A
I will not be returning to this establishment. Of course, it is typical for Firestone to offer services that aren’t needed. Sales are important. I get it. But forcing unnecessary services is a totally different issue. I went in with ONE damaged brake caliper. After $2,400 worth of recommendations and a lot of “we don’t know if this or that was damaged or not” I was forced to have a second brake caliper replaced for “ a safety issue.” There was absolutely nothing wrong with the second brake caliper. I was told to either do both brake calipers or they would refuse service. Also when the front desk associate went to speak with the manager about the matter, i heard lots of profanity coming from his office while discussing the issue.After agreeing to have both replaced, we were told that all parts available and it would not take long. Two hours later, we were told the vehicle had not been serviced yet because the parts had just arrived. Very unprofessional. Will not return to any Firestone.
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November 2023 by Tik Tok Daily
This guys helped a lot, they even fixed thing I didn’t ask to fix because i had no money, it is really surprising and awesome, thank you so much!
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November 2023 by Keisha A
I will not be returning to this establishment. Of course, it is typical for Firestone to offer services that aren’t needed. Sales are important. I get it. But forcing unnecessary services is a totally different issue. I went in with ONE damaged brake caliper. After $2,400 worth of recommendations and a lot of “we don’t know if this or that was damaged or not” I was forced to have a second brake caliper replaced for “ a safety issue.” There was absolutely nothing wrong with the second brake caliper. I was told to either do both brake calipers or they would refuse service. Also when the front desk associate went to speak with the manager about the matter, i heard lots of profanity coming from his office while discussing the issue.After agreeing to have both replaced, we were told that all parts available and it would not take long. Two hours later, we were told the vehicle had not been serviced yet because the parts had just arrived. Very unprofessional. Will not return to any Firestone.
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November 2023 by MarKeisha A.
I will not be returning to this establishment. Of course, it is typical for Firestone to offer services that aren't needed. Sales are important. I get it. But forcing unnecessary services is a totally different issue. I went in with ONE damaged brake caliper. After $2,400 worth of recommendations and a lot of "we don't know if this or that was damaged or not" I was forced to have a second brake caliper replaced for " a safety issue." There was absolutely nothing wrong with the second brake caliper. I was told to either do both brake calipers or they would refuse service. Also when the front desk associate went to speak with the manager about the matter, i heard lots of profanity coming from his office while discussing the issue. After agreeing to have both replaced, i was told that all parts available and it would not take long. Two hours later, i told the vehicle had not been serviced yet because the parts had just arrived. Very unprofessional. I will NEVER do business with another Firestone.
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September 2023 by Nancee Villa
Daniel Morales was professional and knowledgeable about my car issue and helped me get back on the road safely. Thank you Daniel.
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July 2023 by Vinny Russo
Support staff is amazing, great people.The GM, Ralph lacks the simple skill of managing expectations - customers can expect surprises and lack of clarity… don’t expect any level of honesty if dealing with him.
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May 2023 by Michelle Pencak
Have been coming here for years - Sam, Jennifer and the whole crew are always very kind and helpful
