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February 2020 by Randy Haugen
After 17 years in customer service before joining the fire department, I can honestly say ... Incredible customer service and great rates as! If you are eligible to be a member, take the opportunity to open an account and see what they are all about. It's super quick to do and you won't be disappointed!!!
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December 2019 by Fontana Fontana
Family atmosphere and no fees! Everything they do is for the firefighters to enhance their financial lives!
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October 2019 by Melinda Ferguson-Ott
Such friendly staff and awesome rates and services!
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July 2019 by EttaMae Williams Svider
We've been members since 1972 & have NEVER had a problem. Wonderful customer service.
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May 2019 by Theresa Sotelo Trejo
Love Firefighters Credit Union! My experience with them has been positive, great customer service and family oriented credit union!
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November 2018 by spencer resnick
I have always found them to be uncooperative. As an example, I used their ATM and went inside to break the money into smaller units and they refused to. There are many other credit unions in the area, go elsewhere.
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November 2018 by Lisa Deem Pacheco Kirkendall
Firefighters First is like family. They always are happy to answer all my questions. Friendly, secure and reliable. Thank you FFCU!!!!
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January 2018 by Randall Phenning
I really regret switching to this bank. The person you sign up with hands you a card and tells you to call anytime you need something. That was a lie. They have increased my auto loan rate and will not tell me why or how to lower it, so they lied about their contracts as well. Their bill pay system is beyond awful, taking upwards of three business days to reflect in your account EVEN THOUGH you have receipts of payment. Overall I hate this company.
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August 2017 by Chris Sweasey
Best of the best in service and all our banking needs. You can buy a car they help locate and add on extended warranty. That goes for home loans as well as sea doors, boats, motorcycles... they have it all. You always talk with a live person at that branch!. Non profit so $ back too... BEST BANK!
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July 2017 by Kenny Lutz
Very disappointed . My grandfather has been a member of the firefighting community for 55 years . As his grandson I am a member and had heard about how this was a family first institution . Well that might be how it used to be . I went to take a loan as was offered 3 different promises by the underwriting team about the terms of the loan . Each time I was offered a promise if I accomplished something . I would accomplish what they wanted and the term of the loan changed . Thi
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August 2016 by Bonnie Roby Rockey
I went into the Thousand Oaks branch as my wallet had been stolen. Replacing all of my cards has been such a hassle and hours and hours of work made challenging by having my two small kids with me on each errand. The Credit Union had a place for the kids to play, was able to cancel my old card and make me a new one ASAP without even impacting my husbands card! (A huge plus since he's on a 48 and our credit cards had to be canceled). I so so appreciate how quick, helpful, and well thought out their branch is. The kids loved it, which to a mom is an even bigger plus
