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January 2024 by Aidin Mahmud
The gym is really clean and well-kept, and the staff is friendly. However, the main workout area is fairly small there are limited numbers of equipment. It has also been getting more and more crowded at all hours (likely due to more member sign ups). It's gradually getting harder to justify the prices they charge.
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January 2024 by Caprina Nicole Espada
If you join make sure to see Reza!!Very professional and welcoming, he made my experience joining so much better!! 5 stars ⭐️
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January 2024 by Amanda Rome West
This Equinox location is AWESOME. I love it so much. Clean, great instructors (especially Candyce and Laura), and really good equipment. Don the manager here is what makes this place worth going to. I feel so happy at Equinox. I have lost 45 pounds in the last three years combined and I keep it off by going to the gym 3 to 4 times a week. I wanted to shout him out!!!!!
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October 2023 by evan epstein
Never had a single complaint
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September 2023 by Siamak Lorestani
This location is one of the best ones. Easy parking.Staff members are helpful, professional and welcoming.September 2023 update:Still one of the best gyms.
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August 2023 by Kundai Chikowero
I’m a college student and go here and LOVE everything about this club. Totally worth it if you have the means. I’ve never felt comfortable in gym locker rooms/showers before coming here. Cleanliness is clearly a priority. The members are all super nice the classes are amazing, had to cancel my membership due to relocating but once I have a club near me again I will definitely rejoin. I have never felt more at home and comfortable in any space. The energy here is great for my mental and physical health. It’s definitely worth the money you’ll see a difference. The staff has also always been super accommodating towards anything I needed. If you do Pilates or barre or any specific workout in the area, equinox probably has those same classes and more. In my opinion you get more than what you’re paying for compared to other local fitness facilities.
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August 2023 by Asha Marshall
Very clean, warm welcoming people. I enjoy going here and look forward to getting healthy and strong. The location is convenient for me as it’s around the corner from my work. It’s well worth the money for the classes and well maintained equipment.
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July 2023 by Brian Chee
The best and cleanest gym in Westlake. I have had an amazing time here and the service has always been amazing. The staff are friendly and the people there are polite. I enjoy the large parking lot and the clean pool as well as the atmosphere of the gym.
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May 2023 by Wanda Brunetti
The best gym in the area. Great facility, good equipment, and excellent staff.
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January 2023 by Yesenia Rosales
Equinox is nice and very clean from my perspective. Equipment is up to date as well as the toiletries in the locker rooms. As a newcomer, not being the best in shape, working out can be a bit intimidating when you’re surrounded by fit and athletic members and staff. Being in classes I do get self conscious so I hide in the back. Getting past this tough stage can be a challenge on its own. Would like it if the atmosphere was more welcoming to fitness novices after the enrollment period ends
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December 2022 by Sean Matura
The best gym in the area. Great facility, good equipment, and excellent staff. I came in for a quick tour, and Stephanie was incredibly helpful when showing me around. Lots of great amenities as well, I will definitely be back.
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October 2022 by Great Music
The gym is very clean and I appreciate that the equipment is well maintained, with the exception of a couple treadmills that rock back and forth and need to be leveled. My biggest issue with this gym is the lack of support and friendliness from the personal trainers to the point where it's almost comical. There is one female trainer who literally keeps her "Resting B Face" on whether she is there training clients or training off hours. It's actually her loss because when you walk by members of your gym like you are on the catwalk of a runway show, you never get the opportunity for your members to engage you and perhaps HIRE you. Dear, this is not a night club or a place for you to show your attitude, it's your place of employment; So, even if you have to fake it, smile or find another place to work. It's not just this lady, other trainers also never say "hello" or make any eye contact. I have been to Equinox gym's all over Southern and Northern California and I had always found the trainers to be engaging, talkative and friendly to the point of some even offering to show a "non client" a better way to lift. Perhaps if you all start talking to the members or at LEAST make eye contact, you may earn a few new clients.
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September 2022 by David B. Schachter
Great gym - good vibes Love it
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August 2022 by Gabriela Mudlaff
At the beginning I would like to mention that we own and manage exclusive villas all over the world and we know how important good customer service is and how crucial it is the gym to be clean! I am extremely disappointed in equinox Westlake Village because of their lack of cleanness and terrible customer service! I used to belong to equinox Huntington Beach and I was amazed how clean the equipment always was. You could easily notice one person nonstop cleaning the equipment. I am a member in Westlake Village for the last 10 months and I have never noticed anyone cleaning the equipment during my workout. Usually I work out from 1 PM to 5 PM. Last time when I was working out the equipment was especially disgusting, with sweat everywhere, dripping from the machines, the stinky bikes waiting to be used. After 20 minutes of using every single one being nasty I asked a staff member if they could clean up the equipment. I was working out for another hour and no one showed up to clean. I wrote my complaint to Equinox. The assistant general manager Cesar Perez Castillo informed me that they are cleaning the equipment three times a day. The lack of interest was shocking. In my opinion the equipment was not cleaned for at least two days. I am very disappointed in their customer service. I thought they cared about their members and they will do anything to keep a high level of service as equinox is well known for.
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July 2022 by Gabriela Mudlaff
At the beginning I would like to mention that we own and manage exclusive villas all over the world and we know how important good customer service is and how crucial it is to be clean! I am extremely disappointed in equinox Westlake Village because of their lack of cleanness and terrible customer service! I used to belong to equinox Huntington Beach and I was amazed how clean the equipment always was. You could easily notice one person nonstop cleaning the equipment. I am a member in Westlake Village for the last 10 months and I have never noticed anyone cleaning the equipment during my workout. Usually I work out from 1 PM to 5 PM. Last time when I was working out the equipment was especially disgusting, with sweat everywhere, dripping from the machines, the stinky bikes waiting to be used. After 20 minutes of using every single one being nasty I asked a staff member if they could clean up the equipment. I was working out for another hour and no one showed up to clean. I wrote my complaint to Equinox. The assistant general manager Cesar Perez Castillo informed me that they are cleaning the equipment three times a day. The lack of interest was shocking. In my opinion the equipment was not cleaned for at least two days. I am very disappointed in their customer service. I thought they cared about their members and they will do anything to keep a high level of service as equinox is well known for.