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March 2024 by Masha F.
Renting a car is not fun but if you have to do it this is the place you wanna go. The service is really great. Everyone is prompt, polite, and professional. I've rented elsewhere and this is by far the best car rental experience I've had.
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March 2024 by Lanette M.
I had a good experience here . Friendly counter staff , easy pick up and return without a long wait .
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February 2024 by Greg A.
Great people, great service. My go-to rental agency. Always a great selection and friendly helpful folks!
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February 2024 by keramat adelpour
All good.
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February 2024 by Suzanne Gibson
ENTERPRISE CAR RENTAL (Thousand Oaks, CA)I rented a car for 40 days. First my car's battery/alternator died and car needed to be towed by enterprise late one night. My car died at 10pm. I waited almost to 1am until the tow truck came to get my car rental which was being towed to the Enterprise repair location. I then waited 45 minutes for the uber ride that enterprise organized to my house.My next car was fine, yet one of the tires had the air kept going down during the week and it showed on my dashboard. I stopped at this tire place down the street from Enterprises and they filled the tires up 2 different days. We had 2 days of pouring rain in LA and I was visiting a friend and while leaving I noticed the tire was totally flat. I called Triple AAA to come. I did not want to deal with calling Enterprise. Triple AAA came and put air and said yes your car would make it to Enterprise in Northridge. (15 minutes from my friends house). I easily drove the car to Enterprise and asked them to fix my tire that AAA told me is fine. They said it would be a 3 hour wait for tire repair and they said they needed to give me another car.The woman manager at Northridge and her two assistants were so helpful, and kind and got me in another car fast. They were shining lights, they were such loving people-I did not want to leave there. Honestly, I wish they worked in a local store where I could have seen them again. I live in Westlake and probalby will drive to Northridge to rent a car again when my car is at BMW. Those woman are an example of how most Enterprise Car rental locations are throughout the US. They were amazing!!I spoke again to Gustavo Mier. Besides being unhelpful He over charged me $695. He kept telling me he would reimburse you. I would drive back to Thousand Oaks and he would not help me. It took 2 weeks before he agreed that he would reimburse and then I waited and waited to get my reimbursement weeks later. Even worse then him, was the manager SILVA who was so rude, and angry in the way she spoke to me and others. It was shocking that she was manager.I travel on films on location for 20 years and the film company often rents from enterprise and there was never a problem. I called corporate office-Enterprise in Missouri and I hope they find good people at Northridge and move those 2 to another department not service. They will still be rude, I promise you.I suggest you find another car rental with no stress not the Thousand Oaks Enterprise where the manager acts friendly and helps you and respects you. Especially my two cars were not serviced well, they broke down.Those 2 must have asked Enterprise ccustomers/friends to write 5 star reviews on their T.O. Enterprise site.Gustavo Mier who helps you with your bill and car... and Silva the manager who talks down to you....so discounting...no caring communication skills. Hope your experience is better!
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February 2024 by Debbie Warne
The Enterprise employees went above & beyond to help us! They were professional, kind , and understanding of our needs and did everything to satisfy us. I will definitely rent from them again.
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February 2024 by Mike Y
Excellent customer service.
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February 2024 by Vesselka S.
This is the second time we are using the services at this location. The first time was a couple of years ago. Both times we needed a rental car due to car accident, and the auto shop we use is in Thousand Oaks, not far from their office. Both times, we received an exceptional services. Every single person that helped us was great. They offered us a ride from the auto shop, they were very polite and helpful, and we got a nice clean car both times. Gustavo especially went above and beyond. We forgot our remote control for our gate when we returned the rental car. He was very helpful in locating it and he even mailed it to us. We live over 30 miles away and it was nice not to drive back, especially in this crazy weather we are having right now. Very nice and helpful people!
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February 2024 by Jean Parden
Enterprise is my go-to rental agency in Thousand Oaks. Most recently I used them because my car was in the shop. They have a great relationship with Caliber Collision, so the entire process was super smooth. Enterprise picked me up at Caliber and took me to their office to get the rental. When it was time for me to pick up my own car, I was able to leave the rental at Caliber...I didn't have to figure out how to give the rental back and pick up my car. Everyone at Enterprise is friendly, helpful and they make the rental process super-easy!
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February 2024 by Garrett Pendergraft
Professional, efficient, and friendly. Definitely would recommend.
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February 2024 by Guido Guido
Excellent experience. I have not made a reservation. I just walked in. Picked out the car I wanted and was out of there within 15 minutes. Great customer service.
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January 2024 by Esté Katzman
Customer service team is amazing! Rental experience is always so smooth!
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January 2024 by Charleen Y.
This branch of Enterprise is the best I've ever been to. I've had the best customer service here, not only is literally everyone that works here so nice and helpful but I always get the best deals too! They also always hook me up with free upgrades. The cars are new and beautiful and the prices are amazing. This enterprise beats any other car rental around. And they make it so incredibly easy to rent and return the cars. They don't have any weird extra charges, the cars are always full with gas, clean, if you need a rental, this is where you need to go, trust me.
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January 2024 by Elaine Massion
excellent staff
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January 2024 by Bruce Miller
I rent vehicles 3-5 times per year from the Thousand Oaks facility.I have found the staff extremely responsive to all my needs especially Gustavo (the manager). He always takes a personal interest to ensure that I am satisfied.I am a small business owner and I understand the importance of customer satisfaction, Gustavo could work for me anytime as his customer relations are second to noneI am extremely satisfied with this location and the service provided
