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February 2024 by Mindy S.
I went to return an online order that unfortunately did not fit. There were 2 registers open. The 1 lady assisting me was nice but the other lady was inserting herself in my return process and I have no idea why. She was so rude and needs to learn basic 101 customer service skills. I would never return here based on this experience. My advice is to shop elsewhere.
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February 2024 by Farah Omari
I took my daughter to DSW on a rainy day. While there, we decided to purchase two pairs of shoes. At the checkout, Vanessa, who was assisting us, had a rude tone when asking how she could help us. Despite my request to access my membership account, she continued to be rude, handling the boxes and shoes aggressively, slamming them down. Her behavior made me very uncomfortable during the purchasing process. I've never experienced such customer service with such aggression before. Vanessa's conduct was not at all what should be expected from a sales associate. DSW used to have excellent sales associates, and I'm unsure what has changed or where the old associates have gone, as they provided exceptional service. I would kindly suggest coaching or training Vanessa to be more considerate and mannered in her approach to ensure customer satisfaction.
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December 2023 by Cara C.
The store was overall pretty clean and easy to navigate through. There was a big selection of shoes in the store - various brands and types. The clearance section for shoes, organized by size, is located in the back area. There's a comparison of shoe prices on each tag that'll let you know how much DSW discounted the shoes for. Staff were nice for the most part, just seemed in a hurry and busy. There's also 2 gender neutral bathroom located towards the back of the store.
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August 2023 by Amy Barnard
Good place and selection of shoes. The staff are helpful and very nice.
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June 2023 by Laura R.
DO NOT COME HERE!!!! I bought some shoes from the clearance rack that were dirty/nasty but I really like the style. I cleaned them up and gave them a try. They were not comfortable to wear around the house. Upon trying to return them after 7 days they said that I had worn them because they looked a little dirty. They assumed immediately that I tried them on the street and not around the house. I told them that I only tried them and that they were fealty but that I had cleaned them up. I tried returning them in better condition because they were dirty. They DENIED my return. Really disappointed in this store. I even told the lady to go and see the shoes they have in clearance, that they are not in the greatest condition and all she said was "I believe you". Will not be coming here again. With all my best intent I wanted to return these and buy some other shoes that were not in clearance. Very dissatisfied!
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May 2023 by Vanessa M.
Great selection!!! You get 2 floors of fun from sandals to hiking shoes , things are organized . The young girl working on the 2nd floor was friendly & helpful!!
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April 2023 by Erica G.
I was in the area in search of new shoes since with the rains we've had in Cali, I ruined multiple pairs! Unfortunately, I didn't find any styles in store but I found a few online. Yay! Greta customer service as I had one return. Clean and well organized store.
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February 2023 by J S
Adriana Gonzales makes buying shoes a good experience. Especially when you are disabled. Several times I wanted to give up because the staff was not helpful, rude, and impatient. Adriana really cares and goes that extra mile to make sure each customer leaves with complete satisfaction. She needs to train the rest of the staff that don't have her attitude, work ethics or social skills. She is outstanding.
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February 2023 by Lee K.
Adriana Gonzales is the best representation of DSW. My family has been going to DSW for years in all the nearby cities. No one has been more helpful, polite and makes buying shoes a good experience. She is exceptional with disabled customers that struggle to find a comfortable shoe store with someone patient and compassionate. She needs to train the others because many times I wanted to walk out, and never come back because they were rude and unhelpful. Ask for her!
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February 2023 by Bryan Oliveira
The selection of different styles, sizes, and colors of shoes is great. Happy to shop here and treated nicely.
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January 2023 by Bambi H.
Great selection of footwear at great prices! Always have great sales too. Highly recommend.
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December 2022 by Stephen Lee
A great place for shoes and footwear shopping and great price.
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September 2022 by Cathy Wills
Very helpful and good customer service
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March 2022 by Joe Jung
Very wide selection of shoes for men and women can be found here at a reasonable prices. Found trail running shoes.
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November 2021 by michelle Vanessa
Visited the store yesterday and had a unpleasant experience with an associate name Sarai. I hope someone reads this and tells this woman to fix her attitude or just stay home next time she's going to enter a shift and treat customers like we're a bother. Never going to this store again I rather pay anywhere else.
