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January 2024 by Sean V.
My encounter with Heath Parker was regrettable, to say the least. Initially, he seemed attentive and accommodating during the sales process. However, his attitude took a complete nosedive once the sale was finalized.Post-sale, Heath's behavior drastically changed; he suddenly became indifferent and unresponsive to any queries or concerns I had regarding the purchased vehicle. It was as if his interest in assisting evaporated when the transaction was completed.My attempts to seek assistance or clarification were met with silence and disregard. It's disheartening to experience such blatant disrespect and neglect from someone initially involved in facilitating the sale.Heath's lack of professionalism and disregard for post-sales support left a bitter taste in my mouth. This behavior reflects poorly on the dealership's commitment to customer satisfaction.I'd caution anyone seeking a reliable and attentive salesperson to reconsider approaching Heath Parker. The absence of respect and assistance post-sale is a glaring red flag that shouldn't be overlooked.
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December 2023 by Alexis W.
Had an amazing shopping experience with Ron! I wanted a Forester and he sold me on the Premium. He was honest, helpful, and took his time as I also looked at the Crosstrek and Outback. Victor was also wonderful! Appreciate their transparency while trying to buy a big ticket item.
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December 2023 by C S.
So absolutely done with this stealership. They were fine before new ownership, but it's just gotten to a point for me that there is no returning. I drive a 2016 WRX. I've driven it for close to 6 years now. Every time this place recommends me something, I do it. Every 5k miles, I'm there for my oil changes. I've done all the required maintenance as well. Even to the point where the service tech told me I'm "all caught up on everything".Tell me how a simple oil change turns into this absolute stealership trying to charge me $5k for 2 "repairs" and a stereo head unit that hasn't worked in 2 and a half years? Last time I asked about the stereo, it was $1200 and the service tech told me I should go elsewhere for cheaper. I never did. Now they want to charge $1800! HOW has it gone up $600 already!? I think they just make prices up as they go and try to take advantage of people who aren't car savvy but spend good money here because they think we're idiots. I am almost certain they force their mechanics to "find something" to fix so they can attempt to make more money. They gave me free wiper blades 2 visits ago as a "gift" for spending $1500+. Last visit they said they need to be changed (JUST GOT THEM) and this most recent visit they told me they're fine? Huh? So are they good or not? My car is recommended to get an oil change every 5k miles and they put 8k as my recommended return mileage. They haven't got a clue what they're doing on top of everything else.Again, DONE. Don't waste your money here. They only care about $$. Not your car.
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December 2023 by Michael H.
I have been going here for over 3 years now. The experience is always top notch, but today was especially impressive. Victoria was my advisor and I felt completely cared for from start to finish. She was very friendly, fast, and provided me with a complimentary shuttle ride to and from home. Beyond the regular maintenance, I was provided with a detailed report of all potential issues with my 2015 Legacy. Its experiences like these that will keep me coming back and when I'm ready for a new Subaru, DCH of Thousand Oaks will certainly have my business. Great job!!
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December 2023 by Brenda S.
Had a 5 star experience purchasing a new car. I worked with Victor and Heath. They were both friendly, respectful and made it as painless as possible. I did a lot of the work before going in - applied online, picked out a car, communicated via email and text to work out the numbers to minimize the time in dealership. Luckily, their in person inventory matched up with what was online, which isn't always the case. Everyone I came across was super friendly. Even Dave in Finance was nice to work with and I dread that part almost as much as the sales process. I have to say I'm a little concerned about the negative reviews about the Service dep't. This car is for my mom so the last thing I want is to send her over only to get oversold, etc. Besides that concern- the buying experience was 5 stars and I'd highly recommend this dealership. I was also working with Glendale Subaru. In the end, this deal worked better for me, Victor was more responsive and they had plenty of inventory, so it was nice to be able to buy local.
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December 2023 by Martha I.
Took my car in for an oil change. A young women named Melissa took my information. She barely looked at me . I tried to engage her to talk to me about my car . Instead just stared at the computer told it would take 21/2 hours. As I waited I got a text about what my car needed as they did a multi point inspection (which I was charged for) when Ladin owned suburu they never charged for that. I got this video and a list of what my car " needed". I couldn't believe the prices! It was done like I was ordering from Amazon. You were supposed to put the service your "shopping"cart. No one explained any of it, including Melissa. I didn't understand most of it. I declined the services. I then called the service manager. He told me maybe she was having a bad day and he had received similar complaints about her. I brought it up about being charged for the inspection, which I have never paid for before. He said they were being more thorough than the previous owners. I also noticed I got charged for a synthetic oil change which costs more. I've never had that before. All in all I felt like I was a dollar sign to them. They didn't care about me or my car. They just wanted money. Beware of this place
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November 2023 by joshua n.
I inquired about a specific car on the lot that was shown as still available on both Autotrader and the DCH Subaru website. Their internet sales rep Daniel Vega sent an automated email with the basic data collection type questions and contact information for me to follow up. I messaged and called, no response for a few hours. Daniel Vega finally reaches out and I ask for him to verify if the car is on the lot. He places me on hold for a while...an incoming call from DCH Subaru is in the other end while I'm holding. Random sales rep from DCH attempts to handle the sale but I till him I'm working with Daniel Vega already. I switch back over from holding and nobody is there. Perfect. I can only assume Daniel Vega is too busy making money for his dealership that he can't get back to me...or hes a clown, with clown shoes and everything just the person that hired him.
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November 2023 by Josh W.
STAY AWAY, UNETHICAL SCAMMERS, AVOID THIS DEALERSHIP AT ALL COSTSWe purchased our 2019 Forester sport in December of 2018 from Laden Subaru. The sales Person Randy was helpful, and the experience was as pleasant as a car buying experience can be.Since our purchase we have ONLY EVER taken the car to the dealership we purchased it from, now DCH Subaru.All was good until the most recent visit on 10-23-2023. Our service writer was Melisa Barrera, She seemed nice enough, until she insisted, we had Rodent tracks and droppings in the engine compartment.It was early in the morning and my guard was down, so I agreed to the $199 "Rodent Abatement, engine compartment cleaning Service" which was to clean the engine compartment and provide some deterrent for "The Rodents". As I was waiting for the car, I heard Melisa and another service writer telling no less than 4 other customers they had "rodent issues" also and they needed to spend $199 too, I thought his odd and put in my memory banks. Upon getting car, I had waited too long and was now in a rush, so I paid and went on my way.The next day my memory banks kicked in, so I decided to look under the hood, what I found was filth. I looked at my property where the car is parked, NO rodent evidence at all, I looked at the car parked right next to the Forester, no evidence of rodents at all, in fact we pay a service to assure we don't have rodents. Early Friday I called the dealership and Mike the GM picked up the phone, he assured me he would look into it and call me back. Later that day Javier called me(Not Mike), I explained the situation and Javier got defensive Immediately. I asked for a refund and was promised I would get one that day. No call from Mike, No refund. I told Javier I had overheard the 4-5 other customers had "Rodent issues" also, what are the odds of this? 10:1, 100:1?Javier was argumentative, recited some religious text, called me evil, but assured me I would get a refund that day. BTW, Melisa insisted my oil pan was leaking,(No spots on my drive way) and that the car needed a "warranty repair" and they would be keeping my car for a week, a week, no offer of loaner car, no explainaintion why a week. Javier made an appointment for the "Warranty Repair" for yesterday. Before heading to the dealership yesterday for this "Warranty repair, Leaking oil pan" I submitted an honest review to the text message the dealership sent me asking for my feedback, it was 1 star. Upon arriving at the dealership Max refunded my $199 and told me I was no longer welcome at DCH Subaru and that they would NOT be performing this "Warranty Repair". I went into Mikes office, very upset, he took notes and assured me he would call, he never did. In reading other Yelp reviews firing customers, misleading customers, performing unauthorized repairs, being disrespectful and dishonest is how they do things at DCH Subaru of Thousand Oaks. The apologies and excuses seen here are NOT followed up with any remediation, just an insincere apology and nothing further. You are best off to go out of your way to another dealership, the brand is great, this retailer is not. I will be discussing the event with Subaru Corporate, hopefully they will take corrective actions.STAY AWAY FROM THIS DISHONEST DEALERSHIP AT ALL COSTS
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August 2023 by Erika L.
Who likes shopping for cars? Raise your hand! Nobody. Nobody loves it. Usually it's for the same reasons: 1. Spending a lot of money & 2. The slimey negotiations & customer service. I had zero slime and the kindest, most helpful experience. I was able to drive the car to a mechanic to inspect, zero hardball negotiating or slime. The GM and manager greeted me, the salesman Ron Toosi was extremely considerate and polite. This was a 5 star treatment. I was surprised to see a low star rating here??... Maybe they've changed some things? Go see Ron! We talked a bit while waiting and he's a solid guy. He's a family man that's local to the neighborhood and church. Thank you, I'm so grateful for the time, care and consideration!
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August 2023 by Lisa P.
Zero stars!!My daughter bought a car from this dealership in November 2022. It has broken down three times now. Each time we have taken it in for repair, they keep it for over a month!! The service department at DCH Subaru of TO does not know what they are doing and does not communicate. If we want updates, we have to call repeatedly and even then, we have to wait for them to call us back! Buyer beware if you plan to buy a car from this dealership!Update*******I called Javier, was overly questioned by a nosy receptionist and she said she would leave Javier a message to call me. No return call. My point has been proven! Lack of communication and poor service!!