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February 2024 by kal loul
I went to the pharmacy to pick up an ice pack for an insulin pen. I spoke with the pharmacist and she said they don’t have anything like that. I asked the store associate and she said they don’t have anything like that the pharmacist was really rude, and had no interest in helping me, then I asked the person at the front desk at the Pharmacy and she was able to help me find what I wanted. I just don’t understand how do you go to pharmacy school and claim that you will help people and you show no interest in helping them and mislead them I just don’t get it you might as well just be become a drug dealer. She could’ve at least tried. I even asked her how do you give patients medication that needs to be refrigerated and she kept giving me the runaround. Bad experience.
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December 2023 by Julia G.
I went to CVS because I found some lip product on Amazon that I wanted to see if it was available. I already went to Ulta and Sephora...They had no clue. I went to CVS and a woman named Caroleena helped me. She knew exactly what it was, said that they had just gotten it in and that they weren't going to be putting them out on the shelves right away. So, she went into the back and got me the exact thing I wanted and brought 2 extra shades of the product. Then she told me about some other product that was exactly like the product I came in for, so now I had a choice! I'm going to start shopping at CVS for make-up now because of her knowledge. Also the cosmetic area was very well organized unlike Target or Walmart! Thank you so much for the excellent customer service from Caroleena! She is absolutely Awesome I can tell that Caroleena loves and takes pride in her job at CVS! You really need to take good care of her as your employee because she takes wonderful care of her department in CVS and of the CVS customers. I watched her take care of me and another customer at the same time. She is the epitome of customer service!
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November 2023 by Laura K
In a world where people are mean to other people simply because they have found an outlet to be mean and a service representative as an opportune target, the employees at this store respond with kindness and love. From Lynn the pharmacist and her staff, to Ryan at the front, if you’re short on kindness in your life, look no further than the CVS on Moorpark road and Janss. They are kind and loving and genuinely care about their customers. We need more people like them in this world.
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November 2023 by Cinthya Romero
I called over the phone to find out about my prescription. The first employee was so rude and she hung up on me. Then I called again, and I got the pharmacist she was the rudest Person that you could speak to she kept not saying anything else. Anything else I have more customers and she hung up on me again this is the worst pharmacy ever.
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September 2023 by Helen Singh
Pharmacy is a joke. 1 hour wait for a covid shot, with no line. Still waiting
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September 2023 by Looo Cooo
By far the rudest and careless employees EVER. If these people worked on commission, they would starve ! No compassion, no smiles. Just utter misery written all over their faces and passed on to the consumers.Either re-train ALL of them or replace them with robots. At least robots do not give you attitude.Worst customer “service” EVER !
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August 2023 by P C.
Worst CVS ever. Online ordering missing items 2x hassle to correct issue. Pharmacy terrible service and very unhappy pharmacist. Stay away.
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July 2023 by Karla Matsuda
Very poor customer service (rude and unprofessional) from Pharmacist Ana.
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July 2023 by Donata Boston
Had a great experience picking up my mom‘s medication. They took the time to process the best discounts upon request. Friendly and professional.
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May 2023 by Ryan R.
CVS is complete trash. Staff are liars, worthless and completely incompetent. I am on day 4 without pain medication post-surgery because of their idiocy. On Friday they lied and told me my insurance did not authorize the medicine. Yes they did, I have written proof from FOUR DAYS AGO. Before I knew this, I offered to pay out of pocket. The truth came out. They were out of stock and no CVS within 20 miles had Norco, a very basic prescription painkiller. Really? 20 miles? Someone is massively incompetent. And, I had to DRIVE there to get this update because their notification system is a joke and NEVER works. The staff also just don't care. Visiting them takes up too much of their quality time and they huff and puff as if helping customers isn't part of their job. One thing I will not accept though is being lied to, so I will be making one last visit here to speak to her manager a the woman that helped me shouldn't have a job. And don't even get me started on their idiotic self checkout machines that never work.
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May 2023 by David Avila
How do you just close for lunch from 12:30-1 each day? It’s retail. Stagger lunches. I know you all like to go to Pokeland and Jersey Mikes together but you need to do your job. I feel like 12:30-1 is a pretty popular time for people to try to pick up their prescriptions. Also, 12:28 is not 12:30-1. I was turned away and told to comeback at 1.
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May 2023 by Sabaa H.
This is a decent CVS. Parking is never an issue as the store is located in a large strip mall. They have self checkout stations; I have used them multiple times, and I have never came across any issues using them. The store is well maintained and clean. They do a good job with keeping items in stock. I have never used this location's pharmacy, so I can't comment on it. All in all, this CVS store does not stand out, but I have been to worst locations.
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April 2023 by Katie Z.
Worst place ever. The pharmacy is ridiculously slow and the workers are rude. So yourself a favor and skip this place and head to Specialty Care Pharmacy where they actually care you their patients. CVS is worthless.
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March 2023 by Jeff H.
Absolute garbage location. Everything cold and flu is gone. Bare shelves. No help at all, oh and you want Flonase? Yeah the pharmacy has to be open for that. What a joke.
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February 2023 by Huston Herman
This particular CVS is outstanding the employees are professional they have a great attitude and I’ve been coming here for years. Both the pharmacy and the store are excellent in my opinion. My son’s medication’s can be complicated navigating insurance etc. the pharmacy always takes her time they’re very patient and they always figure out how to resolve the issues. The store is great the people that work there are always very helpful they have a great attitude. Barbara in particular is a obviously very dedicated loyal employee. No matter who it is she has a smile on her face and she always is helpful makes a world of difference makes you want to come back to CVS at 1832 Moorpark Ave.! Thank you Team CVS.