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February 2024 by Kirby the Trail Pup
I have been coming to CVVH for probably 3 years. My small dog ended up having many issues and had to be brought in and stayed for days for pancreatitis. It ended up to be chronic and all the help and support made it much easier for me to navigate thru to a new normal.Then it came time when my dog was ready to lay her head down for the last time. My feelings over the situation was taken to heart by all Dr Kane and the rest of the staff and I was supported in my decision when to say goodbye.I am excited to start afresh with a familiar medical team to care for my new puppy for years to come.As for prices. I am sure you can find cheaper. But there are places that are astronomically more as well. I find the pricing fair and upfront. I was even charged too much for something and at a future visit I was told I had a credit so my current bill would be less (it happened twice and it was not much … around $9 once and I think $20 the other time … but it was much appreciated)
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February 2024 by Osmaro Alas
The most caring and understanding vets. Reasonable prices. Will work with you to diagnose and treat your pets no matter the issue. Highly reccomend.
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February 2024 by Diane Wiley
I love my vet. However, office staff and lab unresponsive, oops double charged, on and on disappointing
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February 2024 by Connie Bastow
My little cat is terrified of unknown people, and doesn't like to be handled, but the staff wrapped her loosely in a towel and only exposed what was being examined which kept her much calmer.
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February 2024 by Bianca Golpashin
I was so thankful for the caring doctor and staff. They provided amazing dental procedure and follow-upcare for my dog. It was so comforting knowing that he is in great hands.
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February 2024 by Heather Wilson
Always prompt and on time with my appointments, very clean and staff is friendly, only complaint is office visits have gone way up in price and they no longer have the 24 hour emergency
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November 2023 by Reid Bengard
The staff got this to 3 stars -- they are quite good. Nice to see folks taking pride in what they do. Great petside manner. My dog had an obvious infection and needed antibiotics. I'm not sure why vets recommend blood tests to "rule out other things" when people doctors don't do that (I declined the blood test). My mistake was not to take the Rx elsewhere. It cost $98 for 14 tablets. The same Rx would be $16.50 online. I'll happily pay a markup for the convenience, but what they're doing is gouging.
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October 2023 by Rebecca Hanson
I was so impressed with every staff member I encountered. Bless them all for staying open during COVID19 pandemic. Dr. Kummerfeldt was extremely detailed with his explanations, repeating himself when I needed it, with patience. He called with the lab results as soon as he had them, which was amazing. He gave me instructions carefully on observing symptoms. They took great care and caution to protect staff and customers from the virus as well. And he explained what procedures could wait to avoid unnecessary costs.Couldn’t figure out how to do another review so ….Update 2021-07I went again recently due to my Non emergency vet saying I needed an ultrasound. At Conejo, Dr Kelly did the ultrasound and gave me option of doing additional exam and consulting with me directly or instead consulting with my regular non emergency vet, thus saving the trouble of exam, meaning less kitty stress and money savings for me.I saw Dr Whelan after that who also saved me unnecessary costs and drama for kitty by suggesting Options of less intrusive possibilities other than biopsy first. He also explained in great detail about why he made certain assessments and judgments. Which I sorely needed as I hate not understanding the why of treatments.I have such faith that even though it’s a drive for me from out of town, I felt it would be easier to use them from now on as my routine vet as well so that everything is in one place since the issues will be ongoing. (Digestive disorder likely )Each time I talk to others in the waiting room they rave about this place. Sometimes travelling quite some distance to attend.Update : I forgot to say they text after the appt to follow up and even answer questions via text from that post visit text trail. How many companies do that? Incredible. It makes the client believe they actually care whether your pet gets better. And every single staff member is polite patient and friendly. Even though I’m usually wigged out when I arrive.Update 2023-10-21Apparently I can’t do a new review once I’ve done one and I can only edit old ones.I went again today and am so impressed with how careful everyone is with the pets’ mental health. If a cat is nervous they will let it wait with its “cat mother” in a private quiet room while blood tests results are being processed and even allow checkout and payment in same private room. They are so good with questions and never rush the client. They all seem to love animals.Dr Ohm was very detailed in his explanations. He was extremely attentive to urgent situations and quick to assess.It was clear they would only do necessary procedures and not take advantage financially of client worry. There is such a relief in that kind of trust in an agency.It’s no wonder every time I go there it’s busy and there are people coming from all different places, even as far as LA.
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September 2023 by Joni Miyashiro
Dr Evan Antin is absolutely the best veterinarian! He is caring, thorough and really takes the time to explain next steps (dental cleaning under anesthesia, etc.). We have used Conejo Valley Veterinary Hospital for over 23 years with our previous 2 Labradors, and now with our smaller rescue dogs. The facility is immaculately clean and the staff is wonderful and attentive.
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September 2023 by Adrienne
Pet owners, BEWARE. Twice my cat was returned to me from this place shaking in fear with her fur, as well as her new splints, soaked in urine. My cats have been coming to this veterinary hospital for years, but I won’t ever come back here after the experience I had when my cat tore a ligament. Before I knew what the problem was, I brought her in immediately while she was limping and crying in pain, and after being examined, was sent home with nothing but pain medication. With no improvement, we returned the next day. I want to note that in the exam room I could hear the staff behind the door yelling, joking, and saying a lot of expletives, which disturbed my already anxious cat. While the doctors seemed to be friendly and reassuring, I got no direct answers about her condition and my cat was then sent home with a splint that was put on incorrectly. I know this because I took my cat to another vet after this vet told me to go somewhere else as they didn’t have the equipment to image her ligaments. My poor cat was howling in pain all night because of how poorly the splint was done. Twice she was carelessly handed over to me with her new splint soaked in urine, which could’ve caused dermatitis and should’ve been redone immediately. At my new vet, she never once went home shaking or covered in urine.
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September 2023 by Lyra
Friendly and understanding staff, great doctors, and they really care about all animals. They are currently saving my cat's life and are giving me constant updates on her treatment and progress. The best vet we've ever been to!
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August 2023 by LA Spiderman
Conejo Valley Veterinary Hospital is a true gem for pet owners in the Thousand Oaks area. I took my Golden Retriever there last Sunday and the emergency access charge was very reasonable - maybe $40 more than their normal charge for a non-emergency, non-Sunday visit. The staff are all super friendly and helpful. The Vet Doc, Dr. Ohm (I’m sure I’m spelling his name wrong), is very nice and patient, taking his time to explain everything, and he’s obviously a really smart guy. The biggest problem I had was that they finished too fast. I was all set up to get some work done on my phone (I figured I’d be there for a few hours) and they were already done with everything for my Golden in around 30 minutes. Bottom line, it looks like we found a new vet for my best friend. Trust me, the place is great - you won’t want to take your own best friend anywhere else.
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July 2023 by Anjel Garcia-Rivas
Waited almost 6 hours to be seen… they said it’s because they had 3 critical others to deal with but they were out before us and we got there BEFORE them and we still waited another 3 hours after these patients left. We were the only ones there at that point. My cat had an eye injury and there was no reason it should’ve been that long. Having my cat sit in a room by itself that long. Did a follow up with my vet 2 days after. Took them 30 minutes tops, to look at the eye, give their consultation and run tests. NEVER coming here again.
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July 2023 by Abby Fukuto
Wonderful experience. My Doberman had an a nasty abscess between her toes. On Monday I took her to a vet in my neighborhood that we had never been to before but was needed to get her seen as our vet was booked. After a lengthy wait the doctor came in and kept calling her “him” which seemed weird. He wanted to go in from the bottom of her paw and see if a splinter or some foreign object was there. The doctor left the room and 2 techs came in with an estimate of costs for a $1,200. surgery! WHAT!… a surgery? Nope, not my pup. Seemed EXTREMELY excessive. I said NO and asked for an antibiotic shot and some pills and got out of dodge. The next day her paw looked bad and I was worried about her. I called my regular vet and FOUR other vets and NOT one place could get her in because they were booked. My mom and sister go to Conejo Valley so I called them even though we are in Encino. I was told no problem and we could bring her in right away. We got there and were taken immediately. The nicest Dr. Hughs came in. He wanted to lightly probe the area to check to see if anything was in there (there was not) and flush it out to clean it. No surgery suggested. He did his thing, bandaged her up sent us off with more antibiotics and sent us on our way for $277.00 which for a vet seemed reasonable. In and out within an hour. She is doing great. Was so pleased with the offices, the people, how clean it was, the speed in which they saw us and the very confidence and conservative way they treated her. Received a follow up email the next day to see how she was and if we had any questions. I left a message and they got back to me very quickly with my answer. Loved how professional and competent it was. It’s now Thursday and the abscess has gone down significantly and she’s doing great. Found our new vet! Couldn’t be happier with them.
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June 2023 by Patrick Rawl
Staff was really nice. Taking my sick mutt on a weekend- Great!Everything was 5 star IMHO until I decided I would hold off surgery and find a better price. They gave me all the medical records except the one I needed - The ultrasound. I can not even get a quote from other doctors or hospitals with out this. I did learn a lesson. My lesson was, before I pay a huge bill at a hospital, I will make sure I have all the medical records in hand.