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February 2024 by Gerard Sinanian
I recently visited FSBA, and I'm thoroughly impressed. The showroom boasts a diverse selection of high-quality products, and the knowledgeable staff provided excellent guidance to help me find the perfect fireplace for my home. The customer service was exceptional, making the entire shopping experience enjoyable. I highly recommend this store to anyone in search of top-notch fireplaces and appliances. I’m confident the other locations of this business provide the same service.
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January 2024 by Connie B.
We worked with Sean purchasing and installing a gas fireplace. The service was so personal and the product was top notch. We were so happy with them that we also purchased an outdoor vent for our grill. Sean has been very helpful and everything is A+!! We would highly recommend Fireside BBQ and appliance.
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December 2023 by Konstantin T.
Total ripoff. I was in a rush so did not double check the prices so partially my fault. He sold me fireplace sand for $30 (price on Amazon 15), ambers for 30$ (price on Amazon 12). and a flex pipe for 50! price on amazon $22. Printed out some BS receipt without itemization (not sure how legal this is). It seems that he pulls these prices out of thin air. No returns of course. I cannot imagine purchasing anything of a significant value from this place. Really shady place.
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December 2023 by Dave K.
Just moved to Westlake village and lucky me found this great, appliance spot with showroom and all, bought all the appliances including a Pizza oven for my new courtyard patio area , Sean and his assistants were very helpful and good pricing across the board . Thanks to team Conejo Valley FBA
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December 2023 by Richard B.
I went in this morning to buy a fireplace set up with logs etc. I got home and found out my contractor purchased one so I went back to the store told him I didn't need it and I would like a refund and I must say they didn't argue with me. They were polite, and they understood, I had a retail business in Warner Center Woodland Hills for almost 40 years and it's on small retailers to give refunds so I'm very impressed with them. It gives him a great name in the community. Mike was terrific.
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August 2023 by Carlos Alvarado
Visiting the family-owned business was a delightful experience that left me impressed with their personalized service, warm atmosphere, and commitment to quality. From the moment I stepped in, I could sense their passion and pride in the establishment, evident in every detail, from the carefully curated products to the knowledgeable and friendly staff. Moreover, their active involvement in the community showcased their genuine dedication to making a positive impact beyond just running a successful business. I highly recommend this charming family-owned gem to anyone seeking a unique and enjoyable shopping experience.
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June 2023 by Rich Lee
Buyer Beware. They do not stand behind products they sell. They blame and argue with customer for any issues. The owner, Sean, is not a man of his word. Do not buy from this store
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March 2023 by Tyson Richardson
I have bought a few things over the years from Canejo Fireplace & BBQ.Most recently, some glass for my fire pit. It's cold outside!Shawn, the owner is helpful and the store is packed with most anything one would need for indoor / outdoor kitchens.I did buy an inexpensive outdoor BBQ grill for my mother-in-law a few years ago. She managed to break the wheel while moving it, so I went back and Shawn was able to order a replacement. It came within a few days and was easy to install. Friendly people, glad to support them.
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January 2023 by Nicole W.
My girlfriend went in to purchase some supplies for a our fire pit. After she returned home I looked at the receipt and noticed the items were grossly over priced. When we both went back to return the items 2 days later (no packaging, tags and seals had been removed) we were told they don't accept returns on the items we purchased. It was never mentioned at the time of purchase. For a local business to treat people the way we were treated was very surprising. I feel like she was definitely taken advantage. I would never buy anything and recommend anybody I know to shop here. I'm happy we didn't purchase the fire pit or anything else from here. I can only imagine if there was an issue getting them to fix something.
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December 2022 by Gerri Collier
We purchased a gas log system for our condo and we are very happy with the product and their service! The installer was right on time and the gas logs warm the living room so well, like having an extra furnace.Sean was very good with following up with other information that we needed.We recommend them.
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November 2022 by bijan bakhtiar
Personnel rather indifferent to customers’ questions and you get a feeling they don’t care- recommended installer ordered wrong flues and too many flues parts - left a galvanized collar needed on the roof off- had lots of rain damage - and they never informed a part was missing- was not installed.In flow ups to remedy situation- “ the installer is out of town “!!??
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November 2022 by Jamie Sheehan
Ari was amazing! He helped me so much. Went above and beyond to be sure I was happy and satisfied!! I will always go here in the future and I highly recommend them for all your fireplace needs..
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November 2022 by Jamie S.
Ari was amazing! He helped me so much. Went above and beyond to be sure I was happy and satisfied!! I will always go here in the future and I highly recommend them for all your fireplace needs..
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October 2022 by jay k.
I strongly recommend not to use this company. I placed a large order January 2022. It's now Oct 2022 and still haven't received it all. That would be understandable in this day and age if it weren't for their staff members constantly telling me different info. I was told my items would be ready by May 2022. They weren't. No big deal. But they said, one more month. Then I called a month later. Again, not ready. Okay. Fine. But each time I called, they had my order completely confused, talked about delivering items I already received, telling me the remaining items would come in two weeks... etc. Each time: confused staff, losing track of my order, telling me false dates, confirming I'd have all items by Sept 2022, then finally saying perhaps my items will come in 2023. Please save your time and energy and just go to the damn Best Buy! This place is so disorganized and will waste an entire year of your time. Oh and they don't offer any extra warranty or installation so ensure to do your research.
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July 2022 by Janet Jackson
Sorry that this review is two years late. My home was part of the 2018 Woolsey disaster. Lots of construction and lots of stress. A new fireplace needed to be installed. I started the shopping process. I was so overwhelmed by the first few places i went due to the high pressure sales and inaccurate information the given me by the sales representatives...fortunately I found Conejo Valley Fireplace and Ari!!! He was amazing! Took his time to gather information from me first so he knew where to start. I am in love with my fireplace. It looks fantastic and works even better. Thank you Conejo Valley Fireplace and special thanks to Ari!
