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April 2024 by Rick Erickson
Professional, friendly staff, nice location.
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September 2023 by realtvw
Great bank, came in late in the day, was assisted by the Branch Manager Jacqui Fricke. Solved my issues, very happy, would recommend.
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April 2023 by Mike Green
I have been with this bank and branch or decades through 3 takeovers. The staff there did not change for the most part which shows a loyalty to employees. Some original people are still there. I am not sure about some of the negative reviews. Any person can personally have a bad day, workloads can be heavy with people out sick or working while not feeling well. Some people don't seem to like anybody. Whatever the case, I have experienced that every person working there is genuinely very kind and helpful. I do not experience any longs lines when I visit. Candy is a go to person there who sincerely has your best interests at heart and has never failed to help me with any complication that did arise. I feel fortunate to have had her on the customer's side constantly. All banks have the same irritating rules, procedures and miserable underwriting groups to deal with. At least at this one the people there do care and will really do anything in their power to make you happy and meet your needs. It is a very nice feeling to go where you are genuinely liked.
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October 2022 by Nadine S.
Jacqui the branch manager was so helpful! She was professional, patient and friendly, thank you!
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October 2022 by Tristan teGroen
I paid my mortage to them from my Chase account on Sep 1 - they then did an automatic debit from an empty Citi account after receiving the check from Chase. In effect they took two payments, but put my Citi account into the red. I called. Customer service who did not help. I drove to the bank and shut my accounts down. After I closed all my accounts with them they still debited a closed account! However, the tellers in Thousand Oaks were understanding and kind. I doubt this bank will ever see me again.
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April 2022 by Bill P.
The Citibank credit card department has the worst customer service I have ever received. If I could give a zero star rating I would. I would not recommend this bank to anyone. They should change their name from Citibank to Shitibank.
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February 2022 by Ellen B.
Went in here to add my name to my husband's account. There were two tellers and a CitiGold banker not helping customers, but apparently the only person who handles account changes was with a client. We asked and the CitiGold rep, sitting alone at a desk, told us we needed to wait for the other banker, which is fine. But about 5-10 minutes later the CitiGold lady came over and said we might need an appointment. She interrupted the woman with the client who said, yes we did need an appointment, because it would be at least an hour before she could help us. Why would that woman not have let us know that when she saw us sit down at the next desk clearly waiting for her? I then asked the CitiGold lady if she could help us since she wasn't with a client and she said no, that wasn't her role. So there were three employees not helping anyone in an almost empty bank, but we had to make an appointment and come back because the one person who could help us was busy? But if we were rich, then the CitiGold person could have helped us... She even asked if we were CitiGold and said she wouldn't help us only after we said no. I would understand asking us to make an appointment and another trip there if they were busy, but this was ridiculous. I walked out without arguing, but I won't be putting a cent there. By the way, we were planning to add significant funds to that account, but now I'll be adding my husband to the account I have at my bank and we'll keep the bulk of our funds there. Terrible customer service.
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August 2021 by Bruce F.
The worst customer service of any bank I've ever encountered. They are incompetent, have no regard for people's time, give out out the wrong information, and then tell the customer they can't complete a transaction because the customer hasn't brought the correct documentation, despite their instructions having been followed. Avoid like The Delta variant.
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December 2020 by William Gemberling
I use the ATM at this branch regularly. Whether checking my balance or transferring funds between my accounts, it is nice to have 2 ATMs to use. When I have gone inside, the tellers have always been friendly and efficient in any transactions I needed to do in there.
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August 2019 by Francisco Arambula
This bank is really bad. I came to deposit a check and they could not find the account because it was a Delaware account or some lame excuse. Seriously? Burned a half hour plus of my time plus now I have to do round 2 at a better branch. Step it up Citi. Embarrassing.
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April 2019 by Marina A.
This branch is good for me because it's close to home but the bankers suck!!! The bankers are rude as hell! I rather go out of my way to the Westlake Village location where I know all of my banking needs will actually be met
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March 2019 by Kimberly T
This bank has the worse customer service. Two women declined to greet my husband and I as we walked in. The banker named azmary was assigned to us and was so unpleasant to be around
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March 2019 by K T
I came in on a Saturday morning to help my parents with a transaction. We walked and immediately was ignored, not acknowledged, greeted, nor asking if we needed assistance.
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December 2018 by Barrie G.
I had the worst banking experience with this bank. I opened account with a large amount of money because a promotion that they offered. Put you $$ in for 60 days and we will give you $400 Bonus within the next 90 days. I deposited it on 7/20/18 and my $400 bonus should of been accredited to my account on 12/17/18, right in time for Christmas. It wasn't, so I had to open a "dispute". After oh so many visits and calls, all of which were extremely irriating, because they really don't care, I got my bonus $$ on 12/28/18. Its not worth it...go to Premier America, stay away from here.
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December 2018 by Veronica Oscanoa
Went there today with my sister it was awful we were in line for almost 20 minutes , I have a Citibank credit card from Costco for first time I tried to make a payment there because it was only one teller I asked, if I was able to do it at the ATM ? they told me , yes and saw cash in my hands , I just wasted my time going to the ATM because it didn't work I had to go back inside and get in line another 10 minutes for another person to tell me that it has to be a check besides they are not friendly at all I don't get it I'm Hispanic ok but business is business at least smile at people doesn't matter from where people is from , not happy at all
