-
November 2023 by Eva S.
I always experience excellent, stellar service when I bring my Toyota to Big Brand! Every time I have my car serviced, the staff is honest and efficient, and work is done in a timely manner. The cost is more affordable than the dealership, with better service and a genuinely pro-active staff. I just took my car in for an oil change. Thomas went above and beyond to help answer any questions and provided updates on my car while I was waiting. He was great from start to finish. I highly recommend Big Brand!
-
November 2023 by Claudia R.
I called around for tire prices and Thomas gave me the best offer. He arranged an appointment within the same hour. Thomas was detailed and diligent. There's two office desks in the waiting lobby and I was able to do some work while waiting for my car to get serviced. Great experience!
-
November 2023 by Andy Lin
I've been a customer for over a decade. Deeply disappointed with what transpired. I brought my Tesla in to replace all 4 tires. After replacing, the tire pressure sensor showed an error. I brought it back to Big Brand to inspect and they said that it could possibly be a bad sensor. Big Brand initially said that they would order one. A week later, they said that they dont have an account with Tesla and that I should buy one from Tesla and they would reimburse me. I bought a tire pressure sensor from Tesla and gave it to Big Brand to install. After installation, they said that didn't fix the problem and that I would need to bring it back to Tesla. Big Brand said that to submit the receipts and they would write me a check for the cost which would take up to 2 weeks. I sent them the Tesla repair receipt and cost of sensor and it's been over 2 months. I've followed up with Big Brand at least half a dozen of times. Every time Big Brand told me that they'll cover it and take care of the costs. However, still no compensation check. This is so unprofessional and such a bad business practice.11/16/23-issue resolved. Thank you.
-
November 2023 by Maria G.
thank you guys always helping me out when I need it most! I don't know .. I had go to work left my car there then picked it after work! No worries about anything!
-
November 2023 by Roberto G.
Great service, professional staff, competitive pricing, providing a wide range of products and services, quality work - I'm always satisfied with the work at Big Brand in Newbury Park CA.
-
November 2023 by Faith Stone
They always do a great job on my car! Wonderful service, super friendly, they always remember me. 10/10 Would recommend. Even if I get work done somewhere else, I always have them check it afterwards and they are super honest.
-
November 2023 by PR0_ GABBY
Had to have the car towed there at 4pm. They had a replacement tire installed and a full alignment done by 5:30pm on a Friday night. I always have excellent service at Big Brand!
-
November 2023 by Karen Flitterman
Big brand tires is always so incredibly friendly and helpful. I definitely recommend them 100%.
-
November 2023 by Jovanny G.
Was greeted and helped out quickly. This is the 3rd time I've visited this location to get tires serviced and installed on my vehicles. I'll definitely recommend those looking to get their tires and wheels installed and any other services required. Thomas was assisting plus another gentleman that I completely forgot his name unfortunately /: . Either way you'll get fantastic results.
-
November 2023 by Kathryn K.
Big Brand's customer service is amazing. I highly recommend them. I had got windshield wipers when I was in for a flat repair and one was defective. It kept falling off. They replaced it quickly and at no charge.
-
November 2023 by Julie
This place is great! Quick & friendly service. Great workstations inside with air conditioning so you can get stuff done while you wait.
-
October 2023 by Michelle Rasmussen
I discovered a slow leak in one of my tires at the beginning of the day and was able to schedule an appointment for a free tire repair within three hours of discovering the leak. The staff was friendly, the waiting room was clean (there were also chairs set up outside if you wanted to wait in the sunshine), and my tire was fixed in almost the exact amount of time they estimated. Would recommend this company (and this location) to a friend!
-
October 2023 by Peter M Robertson
My entire experience at this Big Brand Tire was stellar (fantastic) starting at front desk! Bought set of five (5) tires from Big Brand Santa Barbara in 2016. Came in to this Thousand Oaks/Newbury Park location with an apparent foreign object lefty front tire. Not only did the crew inspect and repair that tire they rotated all five (5) tires (including full size spare), checked air and sent me on my way. Great example of a company and its locations AND crews that stands with their customers! BBTS is the bee’s knees in my book!
-
October 2023 by Michael T.
Thank you guys so much at big brand tire newbury park!!!! I would recommend you guys to anyone.
-
August 2023 by Nicole Alaoui
I’ve been going to this Newbury Park location of Big Brand for years. Staff has always been very nice, and they’ve never been pushy when it comes to things my car may or may not need. I’ve never felt as though they were trying to get me to do things that really didn’t need to be done.
