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September 2024 by Alice Der-Grigorian
After being frustrated searching online for a dining room set, we found a perfect one with the gracious help of a warm and so knowledgeable sales person, Melodie at Arhaus in Thousand Oaks. Thank you Melodie!
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September 2024 by Bella Abramova
I love this store it is super cute . Everything is so unique and pretty.
Matie Veinbergs helped me with all the furniture that i need for my new house. Great experience!!!
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September 2024 by Mike Nia
Shannon is rude and unprofessional. She doesn't know how to conduct a respectful conversation with a paying customer.
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June 2024 by Aaron Shiah
Great quality and customer service when any little issues come up.
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April 2024 by Henry Solis
Just happened to go the grocery Vons great store for groceries
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February 2024 by Ken Tobias
It's a furniture store.
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October 2023 by Darshini Chalam
Work with Bridget here! She went above and beyond to assist me in finding the perfect sofa. Just amazing customer service and super helpful.
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October 2023 by John Gardner
Well it's a furniture store has a lot of gorgeous furniture
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August 2023 by Anthony Davtyan
This company is an absolute disaster. I ordered a pricey dining table nearly 2 years ago, and it's been a nightmare ever since. First off, the delivery took ages, even though they claimed it was in stock when I ordered. When it finally arrived, it was damaged all over. So, we asked for a replacement.The second table arrived 8 months later – and guess what? More damage, worse than the first one! Obviously, we sent it back. The third attempt took another 4-5 months, and while it wasn't perfect, we gave in. By then, the table's value had plummeted. Our options were basically reject it, wait endlessly for another, or take a measly $650 credit. We went for the credit.Fast forward 3 months of endless calls to their concierge department for our promised credit, and I get a collections agency letter for that very credit! Let that sink in. They take 2 years, 3 tries to deliver, promise a credit, then don't deliver, and turn the credit into collections. Despite talking to Ginger, Tammy, another Tammy, Sonny, Jada, and others, I've gotten no help. Not one call back, not an ounce of effort to fix their mess.I'm owed $650 and today, guess what? Another collections letter! This company is a playground for crooks and incompetence. Anyone who can't see the issue despite all my evidence is either dumb as a rock or plain shady. Don't bother with your canned "we're sorry" response. If you dare to challenge this review, give me your info. I've got proof for every word. Spare me your love for customers; your brand is trash!
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July 2023 by N H.
I purchased a sectional and the protection plan (DO not waste your money!!) I called to tell them I to tell them I had an issue with the cushions and some stains (should be stain resistant and if they don't come out you supposed to call right away to get somebody to clean it as part of my protection plan). After a few months of back and forth phone calls (since they don't communicate or return your calls and their website is always down!!) they informed me they won't cover the stains since is wear and tear. Wait! So why do I purchased the protection plan??? "Ooh! And the cushions will sink and it's not cover" (after 1 year) I call the store, the company, and everybody I could contact (it was not anymore about the stain it was about the principle). No calls back. BTW....their fabrics are not good and not stain resistant. And they are expensive furniture!!!!! Never again. And good luck getting somebody to help you.... I would give them a 0 if I could
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June 2023 by Yoly P.
If I could give them 0 (zero) starts I would. Please DONT WASTE YOUR MONEY AT ARHAUS . I purchased VERY EXPENSIVE sectionals and requested the seat cushions to be firm. I immediately reported the cushions TO SINK IN WHEN WE SIT, 9wks later they sent a technician. Only to tell me that the seat cushions were perfectly fine (tech didn't even inspect just took pics) and if I wanted firmer seat cushions to pay form them my self.
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April 2023 by Victoria H.
Great furniture only can get it delivered to you. Arhaus third-party service for delivery is horrible. Don't waste your time. I had to return my item because they kept canceling my order for delivery as I've made changes with my schedule to adapt to the delivery date and still there was a last-minute cancellations. Good luck just return your items. Don't even bother!
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March 2023 by Lisa K.
Worst customer service I've ever had. If you need help don't count on thr staff. They will literally go out of their way to not help you beyond the front door. Forget any help with heavy or bulky purchases. You're in your own. will never be back.
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February 2023 by Lois S.
My experience was not fantastic. My white modular couch that I ordered in August came in 2 different colors. TOTALLY INCORRECT. The delivery service was wonderful and wrote up report that the order was not correct. From that moment no one called me. I had to call approximately 1 month later and was told to send pictures. I did that and my new couch would arrive in January. NO RESPONSE!!! Now it is February and I am calling again. Still waiting after 6 months. I would give a 0 for customer service.
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October 2022 by Roman wendelboe
I absolutely love this place. They always have very unique things and I love my Ubud console I bought from them. Bridget did an amazing job answering all of my questions. She even went and took all sorts photos of the console table I got to make sure I really knew what it looked like and that I loved it. She made the whole experience fun and easy from figuring out what I need to placing an order to helping me with a different order. I would absolutely recommend this place and to ask for Bridget if you have any questions.
