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November 2023 by Jim S.
I needed my iPhone repaired as it wasn't charging. I took it in to CPR CELL PHONE REPAIRS THOUSAND OAKS. I was greeted by Christian at the front desk. He greeted me and asked how he could help. I explained the situation and he said that it could be two things. He took the phone into the repair area and gave it to ALEX THE MAGNIFICENT. My phone was returned to me in such a short time, I was extremely surprised and filled with gratitude! I must say that I have never been treated so professionally and I have never felt more comfortable. These two gentlemen, Christian and Alex made me feel like family. I will always use this shop for ANY need for my iPhone, always! And to reassure everyone that not only are they so friendly and consumer receptive, but also so tech savvy, servicing the LATEST models of cell phones and even the BLACKBERRY, which to me is REMARKABLE !Hesitate not when you need repairs, additional upgrades like cases, advice, etc! Full service, this place is absolutely cell phone paradise
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September 2023 by Ashley Phoenix
I shattered my new phone and I am so happy with the job they did on it. Like it never happened.
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August 2023 by Chris Overton
Updated after reply 8/9/23I had my screen repaired on my Galaxy S21 (water-resistant phone) here on May 16th. I was never told the water resistance rating was lower after the repair. My phone fell into a pool on July 28th, it immediately shut off and started overheating. I then noticed that water started leaking from the phone. My phone has been in contact with the same amount of water numerous times before the repair and I've never had issues before. Spoke to someone over the phone from CPR Cell Phone Repair and was told, I should have asked if the water resistance rating was still the same after the repair and that my phone was no longer water resistant and it shouldn't have been near water. I was also told that the warranty didn't cover water damage. I never received a warranty so when I asked for it on July 28th they didn't have it on hand so they said they would call me back when they found one. I'm still awaiting their call. I assumed when they repaired my phone that it would have the same manufacturing specifications. If it wasn't, I should have been told otherwise. Beware of getting your screen repaired as it will not have that IP68 water rating. Make sure you ask what's covered under the warranty because they will not tell you when you receive your phone.Just reply to the reply from Adam 8/9/23I have yet to have anyone contact me regarding their warranty on water damage. From July 28thAs stated above, I was never told that my phone would be the same. This is the first time I've been officially told that. So I wasted my time and money taking my phone to CPR. I was better off spending $100 and getting a refurbished phone that's still water resistance.
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August 2023 by Garry Star
appreciate his attempts to repair my laptop. it needed a new motherboard so i declined but he went out of his way to try other options
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July 2023 by Chris O.
I had my screen repaired on my Galaxy S21 (water-resistant phone) here on May 16th. I was never told the water resistance rating was lower after the repair. My phone fell into a pool on July 28th, it immediately shut off and started overheating. I then noticed that water started leaking from the phone. My phone has been in contact with the same amount of water numerous times before the repair and I've never had issues before. Spoke to someone over the phone from CPR Cell Phone Repair and was told, I should have asked if the water resistance rating was still the same after the repair and that my phone was no longer water resistant and it shouldn't have been near water. I was also told that the warranty didn't cover water damage. I never received a warranty so when I asked for it on July 28th they didn't have it on hand so they said they would call me back when they found one. I'm still awaiting their call. I assumed when they repaired my phone that it would have the same manufacturing specifications. If it wasn't, I should have been told otherwise. Beware of getting your screen repaired as it will not have that IP68 water rating. Make sure you ask what's covered under the warranty because they will not tell you when you receive your phone.
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June 2023 by Jennifer Botte
I took my Samsung A14 here after two places told me they could not repair the power button. Ariel was friendly, professional and fixed my phone promptly. Very pleased with the service and result and would highly recommend!
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June 2023 by Jennifer B.
Ariel was incredibly helpful! I was told by two different technicians at other locations that my Samsung A14 could not be fixed. Ariel promptly took a look at it, and was able to fix it in a matter of hours. Highly recommend!
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June 2023 by Kathy Weatherford
After a hard fall on brick my phone screen was a mess and CPR CELL PHONE REPAIR made my PHONE look like new ! ?
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May 2023 by Kris J.
Been here many times. They get the job done, but they certainly aren't overly friendly. They couldn't find me in the computer, even though I've done business with them more than 10 times. CSR is just okay
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April 2023 by Erik McGrath
Cracked screen repairs in 45 mins. Works perfectly. Sales/repair person excellent attitude and very informative.Job well done!
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April 2023 by Dennis B.
I feel bad that I don't remember the tech's name that helped me. I was so relieved that my Iphone 13 problem wasn't a major one, I spaced on his name. Regardless, I highly recommend this business because they are not all about "making money." They helped me for free and I will send all my business to them and I highly recommend them .
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March 2023 by Monika Nowak
I had to get my phone screen replaced and the whole experience was very easy! Left my phone at the store and picked it up an hour later, good as new. Very appropriate price, as well. I’d definitely recommend this repair shop.
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February 2023 by Crystal Black
Alex was of great help. He clearly stated the issues and options to fix the problem with my phone. He was able to fix my problem quickly and was very kind throughout the process.
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January 2023 by marge M O
Fast and great job on the Android S20. Very sad that the barbershop next door did not allow my 9 year old Grandson use their Restroom.
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December 2022 by Mario G
Great and FAST service. Brough my Note 20 Ultra 5G with a crack screen and some scratches at the bottom from being dropped and they did an AMAZING!! job. One of the sides look like it has a very small gap but it doesn't and its hardly visible. You really have to look at it to notice it. I think it looks like that from being unglued and re-glued but in my opinion it's to be expected. Other then that everything else is impeccable. I want to thank the person who helped me but i forgot to get his name but in case he reads this. Thank you for doing a great job!
