-
October 2022 by Emily Truong
This Liberty Tax is hands down the best tax preparer I have ever used. They are dedicated to getting you the best tax refund that you qualify for, and they are very responsive, prompt, and efficient with extremely reasonable prices. They made the whole process of filing very smooth and painless. Sally, the business owner, is also the sweetest human being on the planet. Definitely coming back for many more years!
-
July 2022 by CC J.
I filed three years of tax returns with the help of Sally. First-year, the service fee was about 60 dollars. The second year, I returned, but I called for the service fee before we started to process the tax return. When I paid, she asked for more because she claimed that she helped me to get the tax credit. I refused to pay extra because we agree on the price when we chatted on the phone. I felt she was greedy and unprofessional. In the third year, she helped me to get a tax credit. But she lied to me those tax credits can keep in the IRS account if I was not hurrying to get the tax refund cheque. I listened to her as she was the expert in this area. More than 12 months later, I asked her to get me that tax refund money. She said I needed to wait a few days because her company would issue me a cheque. I felt extremely uncomfortable, so I checked with my friends who have been here for two decades. They all said, there were no such things IRS would keep your tax refund cheque under your tax account. When I picked up that cheque from Sally. She said I needed to pay the processing fee of 400 dollars. I refused to pay her because I told her what I have known from other people. I said to her, you used my SS# to claim the tax refund cheque and secretly bank in your company account without my permission. That's so wrong. Without further argument, she gave me the cheque. And I know I would not come back again for any services. I agreed with the comments made by the reviewers RL. and Stef C. To submit this review, I was asked to select a star rating for this business. Honestly, I didn't want anyone to experience my frustration. I would give zero star due to Sally's unethical and unprofessional practice. But to submit this review, I have to choose one star.
-
September 2021 by Stef C.
My aunt has been a long time client, but let me tell you all the ways it's NOT worth. - No fee transparency - She is a certified tax preparer, not EA/CPA/tax attorney. The hired help (certifications unknown) may do your filing. - Knowledge level basic. Nothing you can't find out yourself. - Sally is very curt on phone, always "very busy" or "have a customer" or "I call you back" (does not). - Refund routes through Liberty where they deduct more fees AFTER you've settled the bill (refer back to #1). Refunds should be untouched directly from Fed & State. RED FLAG. For the reviews claiming "good customer service," that's really not reflective of the actual work done. This isn't retail. You're not paying for hospitality. You're paying for taxes to be filed as accurately, efficiently, and legally as possible to avoid issues later. I shouldn't have to check both the IRS and my tax prep. YMMV, but there are many tax preps nearby. Her clientele is not the Yelp crowd and I probably wouldn't have reached out if I saw her Yelp reviews. Avoid.
-
March 2021 by Alex Flores
Filed tax return 8 months ago, and IRS didn’t receive it, resend it 5 months ago and still no progress. I regret ever coming here.
-
August 2020 by Jacky Yu
懒惰 不负责。不要找他们办事
-
May 2020 by Joan
Very professional!
-
March 2020 by Aaron Feng
(Translated by Google) Very professional(Original)很不专业
-
February 2019 by Buzy B C.
I wish I could Sally Guan and her staff more then 5 stars! We have been going to Sally for 9 years already! She and her staff have the BEST costumer service! I strongly and highly recommend Liberty Tax in Temple City.
