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April 2024 by Ming Z.
Not super perfessional The receptionist Felt uncomfortable so I left I never finished what I needed to do I will not come to this location unless I need anyone from the branch They are helpful ppl suiting inside the booth are professional Front receptionist not helpful feel unsafe actually
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March 2024 by Katherine N.
Hanging out at the atm yelping. Lol. This is the closest one to me. Most of the time, free space for parking right in front for me to park. I'm lucky with parking again!!
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February 2024 by hill海淀
The Mandarin services provided by banks in the Chinese area are still good, but the same Chase in the new Chinese area is not as good as the old one. As soon as I entered, the atmosphere was more comfortable than others, and the direct Mandarin consultation service was perfect. I met Ms. Wang. Arcadia’s Chase is not bad, there are several great Chases in Chino Hills, and today’s is the best here.
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February 2024 by ting huang
The staff at the counter! The service attitude is very good!
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December 2023 by Blee63 Storey
Yesterday myself and my mother went to this location, we a couple questions not to difficult how ever we talked with a teller Lucy and she did an outstanding job of explaining our concerns was very professional obviously was well trained for any task at hand which we both appreciated thank you Lucy for your commitment to helping others.
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July 2023 by Dmax
Excellent Chase Branch. Very friendly and attentive. The Branch Manager has expedited me to the right person. on several visits. Very hands on with what’s going on. Appreciate it!!
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December 2022 by Joyce kim
Unhappy experience with one of the staffs working front window.Her attitude was rude.
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November 2022 by Thomas
Very unhappy with chase. They often put a hold on my checks to be deposited. And yes some checks were larger amounts but it was a chase to chase check, from my dad. And they not only suspended it but charged me a 12 dollar returned item fee. And they say that they can’t refund the 12 dollars.Another time, I transferred two max amounts on Zelle to my wife’s BoA account. They didn’t notify me that they suspended the transfers. I had to call to ask what was going on. They seem to suspend or put on hold a lot of transfers to new external accounts. But they really should notify me first and ask me to verify if they have a question.Overall very unhappy with chase service, protocol, and all this inconvenience. Would not bank with them if my dad wasn’t a chase client and it was supposed to be “easier” to transfer. But apparently it is not when the amounts are larger.
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September 2022 by Lau Kenny
(Translated by Google) Best Bank Nearby! Everyone is dedicated and enthusiastic!(Original)附近最好的银行！每个人都很敬业，热情！
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August 2022 by Sinthu K.
Super grateful for this location. Larry has always been a tremendous help for my family & always so friendly. Needed an immediate notary today and Ricky Leung was super kind and squeezed me in between his back to back meetings. Appreciate how this location has grown with kind staff over the years!
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February 2022 by Tim T.
Customer service was horrible. I checked in and they said I'd be next. 1 hour later, each client services person said they now have appointments. The cashier that checked me in informed me I would be next, but that client services person helped someone else, then said she couldn't help me because she has an appointment. Sure enough, she just sat there with no appointment that came in. Assistant manager seemed he couldn't even control his staff or know what's going on. His cashier and I were basically arguing right in front of him and he just did nothing. I hope others have better experiences there. Better yet, go to the Chase down the street at temple city blvd and rosemead. You guys at this branch can learn a thing or two about how to do your job.
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January 2022 by John S.
tina is such a star! you can tell she is a genuinely nice person
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June 2021 by Mike Mai
Bad service. unprofessional handling case.mortgage advisor
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March 2021 by Carl A.
Mr Larry is so helpful and very attentive to clients. Always smile. If you have questions or help with your account go to him, he will be more willing to assist you. Love going to this branch.
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February 2021 by James E
Gary Lam was awesome to me ?I was hustling to take my gmas check for my cpa exam books, very exciting graduate license after a very grueling 20 yrs in school MBA MSAF. My husband supported me hes tired I owe him. Apparently there was some confusion with an annoying check hold but Mr Lam Sir took charge and I walked away with what I needed and Im on my way. Thank you. Management needs a Man of leadership like this. I'll be there with cash in the am to deposit.God bless youMinister Ashley
