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July 2024 by wenjing Yu
The Merrill Lynch customer service manager at this Bank of America was very bad. She was unwilling to help customers and even scolded them. She asked the front desk if they could get a different account manager. She said that this bank only had one Merrill Lynch account manager! Will never come to this Bank of America again!
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March 2024 by Du Rainie
They basically just chat with each other not doing any work, including the supervisor
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March 2024 by Jason Ho
Bad rude teller just want to take 10m break
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March 2024 by cynthia zhou
I was there to ask a quick question about how to setup a transfer and being asked to wait for 5 min. After 15 minutes, even though there is no customer there, there was still nobody coming over to help. When I asked again, their attitude were bad and asked me to make an appointment next time.
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March 2024 by ken b.
Now we know way branches are closing because of the incompetent people that manage them. they stole 1,000 dollars from me when my money did not come out of the teller machine. they said the money did not come out of my account it shows it did. the same thing happened two years ago. the incompetent people said they could not check the cameras or the machine. Thats 2,000 dollars that they stole from me I will be 78 I take care of my invalid wife.I need this money so this doesn't end here.
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October 2023 by Justin W.
I have deposited my check . On 10-6-2023, and the banker name Ricky Zhao have deposited my check to the different person account and I go back to talk to Jesus olguin the vp, and he told me is my mistake the they deposit the check to other person account, and I told him this is big mistake the banker can make, he also let the other banker to pickup my complaint name Erica Rivera are also bad poor service too and she not willing to help me with my matter too. I don't think they have enough experience for what customers need all off them are not good for the job I think the compliance should look in to this
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September 2023 by Vivian F.
I am extremely satisfied with my visit to this Bank of America branch! My mother and I visited to open a checking account for her, and we had the pleasure of meeting with relationship banker, Vicky Zhao. My mother often repeats questions due to her hearing impairment, requiring people to be especially patient when assisting her. Vicky demonstrated remarkable patience and kindness throughout the entire process and it was evident that she is a compassionate and respectful individual, likely with a deep understanding and appreciation for her own parents/elders. I want to express my heartfelt gratitude to Vicky, as we had encountered a few employees at other banks who were unnecessarily impolite to my mother just prior to our visit. You are truly an angel - thank you Vicky.
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September 2023 by michael chang
One of the worst location to visit.doesn't matter how long is the line .only one or two teller working, but on the other side which is the business center, seems like always has a better services .
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July 2023 by Neil Zhang
Very bad service.
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July 2023 by D C
They have terrible customer service and not a fan.
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February 2023 by 王沛珍
This bank is busy and there are usually long queues. Parking is easy. Best to make an appointment before coming. The staffs here are friendly and helpful. Strongly recommend Mr. Huang and Merrill Financial Advisor Mr. Yu. They are professional and patient. Their services are totally worth the wait.
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February 2023 by Man Po Wong
They changed the time 10:00 to 4:00 Monday to Friday Only . I can't come during that time . Better is close this location. ! Shame bfa.
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February 2023 by Christine
This bank is busy and there are usually long queues. Parking is easy. Best to make an appointment before coming. The staffs here are friendly and helpful. Strongly recommend Mr. Huang and Merrill Financial Advisor Mr. Yu. They are professional and patient. Their services are totally worth the wait.
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January 2023 by Ronny T.
closed today. no holiday today and no explanation given. at least have an employee greet customers and offer a reason.
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December 2022 by Doreen J
My appointment time is 2pm, the greeter said they will come to help me in 5mins. I waited for 40mins, but nobody come to help.
