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February 2024 by yuner du
Very bad experience, no one paid attention at the door, a girl at the front desk talked to her, she said she was busy, and then I waited by the side, there were new customers and other people directly help other people, bad attitude
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February 2024 by His Shit
ATT is Fraudulent companies, be careful. Be sure to check your bill on time. Friendly reminder;)
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February 2024 by Scottie AL
Jong was helpful and professional. Great store!
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February 2024 by Daniel Y.
T you the man!! Came in to swap my phone. T handled it like a boss. Made the process easy and was a life saver. Give my man a raise!!
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February 2024 by Steven Zusack
The service was quick but ineffective. I needed to transfer a line to an independent account. They not only could not do this in the branch, but they also did not know the operating hours of their corporate office, so we spent 15 minutes trying to call just to find out they were closed.
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February 2024 by Kelsey Litle
I had my phone stolen so I went to this store to get a new one. They said I didn’t have insurance on my stolen phone so I had to continue paying for the stolen phone and get a new phone. I had to downgrade also. I then went home, checked my AT&T app and I DID have insurance. So I put my insurance claim in and got a new phone shipped to me. I went to AT&T on 3 different occasions to return my old phone and get a refund since they are the ones who made the mistake. And they haven’t. They need a manager and they are never in apparently. And they changed me for the new phone, to get my old phone number back and they will to return it. they messed up and won’t give me my money back or help me. I have only 2 weeks to turn the phone in and they are pushing it to the two week mark.
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November 2023 by MARGIE SHERIDAN
I liked the service I received at the ATT store in Rosemead. I did not have to wait very long and the representatives were very helpful and friendly. I will def come back to this store for future purchases
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November 2023 by Jessie A.
Prioritized trying to sell accessories I don't even need taking up lots of unnecessary time for a problem needed fixing. Then proceeded to tell us they can't fix it and we have to contact AT&T assistance. For AT&T assistance to tell us that they should have been able to help us with our problem no matter the store no matter the phone as long as it's AT&T. Basically all they did was try to up sell products we don't need or want first and insisted on them annoyingly non stop and lied to us that they can't fix it when they absolutely can. This place deserves a low review for the horrible service they provide. Best take your AT&T needs somewhere else rather than this location.
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October 2023 by Blessing shen
Their attitudes are very good, especially the manager, Mr. Tee who is very helpful in solving problems. Their attitudes are also very good. I highly recommend this store. It would be better if they could find more people who can speak Chinese..Tee, Stephen , Jacob，Angela 、They have a great attitude and is very problem-solving. You must come to this store to find Mr. Tee, he is the best manager in LA.
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October 2023 by Cindy Yung
Come to Rosemead store and see Tee and Patrick. Do NOT go to the new Arcadia location next to SinBala! They will RUIN your screen protector installation by not properly following instructions to use the guide posts.Very disappointed in the service provided by Chris and Audrey. We usually go to the Alhambra store, but they are temporarily closed. I brought our iphone 14 with a $50 Bodyguardz replacement screen protector which we bought from AT&T when we upgraded the phone.Chris ignored my comments that he needed to put the phone in the protector container and use the rail before peeling off the backing. He didn't listen or understand the instructions, then had no clue how to install. His co-worker Audrey just "free-handed" and put it on completely crooked. Then Chris did not smooth the protector correctly either, and within days, there were giant bubbles.When I called back, they refused to give me a replacement from their store, claiming they had no iphone 14 Pro screen protectors of ANY brand. That is a huge lie, as I am currently at the Rosemead AT&T store with Tee & Patrick immediately installed an AT&T screen protector with lifetime warranty. They did a perfect and fast installation. We are so happy with the Rosemead store!
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September 2023 by Amanda Ni
Jong's friendly and approachable demeanor made the entire experience enjoyable. I couldn't have asked for a better sales representative, and I highly recommend him to anyone in need of outstanding customer service. Kudos to Jong for his exceptional assistance!
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September 2023 by Ralph Rivas
Associate, Jung was excellent in all his help. He’s the one to see… great experience and really knows his phones. Great job!
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September 2023 by M Wan
Great staff and service, I was able to get my new phone much faster than any other stores I had ever visited.
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September 2023 by MICHAEL HUANG
Great experience working with Angela! She was very knowledgeable and helped me with the transfer service. I highly recommend her. Give her a promotion!
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September 2023 by Mike H.
Angela was great and knowledgeable! She helped me with the transfer smoothly and efficiently. I highly recommend her. (Also give her a promotion!)
