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October 2022 by Allie Bracey
Always helpful here
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April 2022 by Denni B.
Great customer service and well-oiled staff! This is the affluent branch in Temecula and they are just as busy as other branches. The teamwork and coordination that happens behind the scenes make the branch appear less busy - but they are just as busy and typically handle more complex requests than moving money in and out of bank accounts. I prefer to come to this branch for all my banking needs even though most of the mundane stuff can be done through the Wells Fargo app now. Great chemistry of people at this branch. Kudos to the branch manager!
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April 2022 by Christina R.
Seriously the most friendly staff. Juliet and Sophy helped me for a two hour process while I had two little ones in tow and they were so sweet and helpful. It's not the closest branch to me but I'll definitely be coming back for future services.
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January 2022 by Sharalyn Gini
So I've been dealing with setting up direct deposit for a new job and needed an authorization letter. I had tried through the mobile app but couldn't get it so I called the bank and explained the situation. They told me to come right in and they'd take care of it for me. Less than a minute later, they called me back and and told me I didn't have to come in, which was GREAT, they would walk me through the process first to Help me do it. My mobile app didn't have the feature I needed so she asked me to log in on my laptop. And within a minute I had what I needed and had sent it to our HR office. I am so grateful for the service. To call a bank and have them tell me come right in and we will get that for you no problem was great, the fact that they personally called me back without my asking them to to help walk me through the steps so I didn't have to was awesome. Thank you!!!! That was above and beyond going out of their way to help me.
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January 2022 by Dana L.
This location Is so much better than the Menifee location in the countryside marketplace shopping center. Customer service is so much better and the wait times are much shorter. I wait in line for minimum 30 minutes at the other location and here I'm in and out in 10 minutes.
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December 2021 by Allie Asiedu
Always helpful here
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September 2021 by Dana F.
I've had a stack of 10 pages I've needed to get notarized at the bank and my husband and I decided this afternoon to just go down to our local Wells Fargo and get them done as they really needed to get back to our attorney weeks ago and we tried the Wells Fargo on Ynez first and didn't have a wonderful experience with the bank manager there who clearly did not want to try and help us and fortunately I remembered another local branch that I've always had a wonderful experience at no matter what it was I needed and what a completely different experience! My husband went in first for me to check to see if they could help us without an appointment and he was greeted by the Branch Manager, Juliet Huang, who was such a beautiful breath of fresh air. She told him she'd be happy to help us so he came out to get me and from the moment she ushered us into her office, she just made us both feel so welcome and not a bother at all, and proceeded to quite effectively both get everything done while still talking to us and it ended up actually being such a wonderful time that I just felt like I HAD to review Juliet on Yelp as soon as we got home. If you're looking for a new bank that has a small town feel to it with an incredibly welcoming and helpful branch manager who has an equally amazing team working under her, then this Wells Fargo branch is where you'll want to go! I'm certain her employees must love working with such a kind manager who sets the mood and tone of the whole place. Just go in and ask for Juliet and I promise you won't be disappointed. She made a completely boring chore I had to get done today into a wonderful time and I really appreciate her.
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March 2021 by Chris F.
I recently attempted to buy plane tickets to get to my grandmothers funeral and it declined my card. I learned that it was not because I did not have the sufficient funds in my account, but rather that I had spent my daily limit. I spoke with customer support and she was lovely and attempted to help, however my complaint is not with her but with Wells Fargo policy itself. The money, my money, that I wish to spend my way should be available to me. ESPECIALLY when I call customer support and let them know my circumstances. After all, like I said before, it wasn't because of insufficient funds but because i've spent my daily money, MY MONEY. How would this work if I was stuck at a gas station and unable to get home because "i've spent my daily limit". I will be taking my business else were as this I feel is a gross violation in the trust I place in this company to secure my funds.
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January 2021 by cesar cipres
Great costumer service fast and easy fir you Dayli business days
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June 2020 by Belinda W.
I have been a Wells Fargo's customer for 30 years! Always have had great service at any of the banks, I have been too. This is my favorite location by far ! Everyone is very helpful and goes the extra mile. Great service and team at this location
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December 2018 by Len M
Lousy service.... Run from this place they will not manage your money right, you will be better off at a credit union.
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July 2018 by Ajay Sinha
Lousy service.. one teller 5 customers in line. Asked two ladies chatting away in the room to help, the response was it was not their job. They need oversight. Very disappointed considering they are getting paid with consumers deposits and loans with Wells.
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January 2018 by Lora W.
I have to give a big shout out to the staff at this Wells Fargo branch for their great customer service on Saturday, January 27, at about 3PM. We were visiting Temecula for a little wine tasting, but didn't realize until we got there that we had forgotten our credit cards in our other car. Oppsie. The staff at South Coast Winery were less than sympathetic and were of zero help or creativity. Not so for the crack staff at the Well Fargo in Temecula off of Rancho California Road. Extremely understanding and helpful. They solved our dilemma with patience and a smile. They got us back on track to enjoy our weekend. Thanks, Wells Fargo!
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November 2017 by Mark D.
I've been a WF customer for 15 years and feel positive about our relationship. I frequent this bank a lot. I've used most of their services at one time or another. When I retitled my checking accounts with trust information they were very helpful, quick and efficient. The tellers are always efficient and personable and always a pleasure to interact with. I would give five stars; however, I'm deducting one for the person that is doing the notary work now. I don't think she has the best customer service skills and could really improve....she knows who she is. We waited a half hour for her while she was helping someone else with a real estate transaction. She broke away for a moment to tell us it would be another half hour and we could walk down to the UPS . If I did that it would cost me $15.... no way. So I ask the tellers to please call the two other close banks and see if they had a notary available. And sure enough they did....drove a couple miles and got right in. The tellers here are great. The personal banker lady needs some polishing. Other than that it's a great branch.
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April 2017 by Sheila Tarango
This bank is a huge joke. I went their with my uncle to cash his 401k, because my husband has an account with them, signed over the check to my husband, said the needed to hold it for 7 days because of the amount, OK fine, after ward find out they put a lock on my husband's account and mailed the check with void stamped all over it with an attached letter stating this was still a "legal" copy of the check. Went to cash some where else and was denied. If this cash was an emergency we would be s.o.l. the manger was Not help full with anything. A joke and a waste of my time and money
