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March 2024 by Michael M.
If I could rate them lower than a 1, I would. I went to them to repair the clasp on my Rolex. I watched them, as they took the information off my watch that they needed, and said they'd call me with a quote the following week. The following week, nothing. Crickets. THREE WEEKS LATER, I get a text from them that indicated (though they didn't admit it) that they lost the information they took, and needed me to get it for them...3 weeks later. 3 weeks where they hadn't been searching. 3 weeks where they didn't have the common decency to call me and say "Hi, sorry, we lost your information, can we get it again?", NOTHING. I am grateful for one thing though. That I didn't give them my business. I can't speak to their sales, but if you're looking for any kind of repair, I'd suggest looking elsewhere.
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February 2024 by Dean M.
Watch solutions is awesome!! Very helpful had them replace Diamonds in ring did great job!
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February 2024 by Katie D.
If you are looking for somebody trust worthy and who will genuinely care about what you bring in, look no further. Britta took such great care of us. Her customer service is unmatched- at no point did we feel rushed or dismissed. In fact, she took the time to explain the history behind the watch we brought in and was just as excited about the finished product as we are! It felt as if we left it with a family member. We will definitely be brining back more items!!
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January 2024 by Roger Dixon
Always have received great service from this business. The selection of watches offered very much match the style watches I like. I’ll usually see five or six in there that I really like versus maybe one I’ll see in other jewelry stores. Staff is awesome.
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January 2024 by OLGA CHMIKHUN
Initially, I wish to express my deep regard and support for small businesses. Regrettably, my recent encounter with this repair service has been disheartening. The issue began when I sought to modify my pendant, fixed with an irremovable chain. I asked if they could craft two rings allowing for varied chain usage. A courteous lady quoted $60 each for the rings and an additional $60 for labor, totaling $180. Concerned about the cost, I requested they consult the jeweler about using my gold for the rings and awaited the final bill promised by week's end.Upon their call, they informed me the pendant was ready for pickup. However, I was handed an invoice totaling $250, surprising me as my gold hadn't been used. They offered to purchase 2 grams of my gold for $44, plus payment of $140 from my end. Despite my displeasure, I decided to quickly complete the deal, wanting to get my pendant and leave.To my disappointment, the chain loop was too small and I could not connect it to any chain. I returned and showed them another pendant with a large ring and asked them to made the sameMy pendant was originally made from rose and white gold. When I came to pick it up, my pendant was evenly plated with yellow gold. We didn't discuss this. I didn't ask for it. For me this is a very important thing and it was ruined at my own expense. They offered to fix it, but I didn’t want to leave the pendant a third time.I would advise against this repair service, particularly if you hold personal and precious items. Also, I had my watch battery replaced there, but after that I discovered that the watch was running 30 min behind each day. While it might be coincidental, I've decided to seek an alternative place for future jewelry repairs
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December 2023 by Olga C.
Initially, I wish to express my deep regard and support for small businesses. Regrettably, my recent encounter with the repair service has been disheartening. The issue began when I sought to modify my pendant, fixed with an irremovable chain. I asked if they could craft two rings allowing for varied chain usage. A courteous lady quoted $60 each for the rings and an additional $60 for labor, totaling $180. Concerned about the cost, I requested they consult the jeweler about using my gold for the rings and awaited the final bill promised by week's end. Upon their call, they informed me the pendant was ready for pickup. However, I was handed an invoice totaling $250, surprising me as my gold hadn't been used. They offered to purchase 2 grams of my gold for $44, plus payment of $140 from my end. Despite my displeasure, I decided to quickly complete the deal, wanting to get my pendant and leave.To my disappointment, the chain loop was too small and I could not connect it to any chain. I returned and showed them another pendant with a large ring and asked them to made the same My pendant was originally made from rose and white gold. When I came to pick it up, my pendant was evenly plated with yellow gold. We didn't discuss this. I didn't ask for it. For me this is a very important thing and it was ruined at my own expense. They offered to fix it, but I didn't want to leave the pendant a third time. I would advise against this repair service, particularly if you hold personal and precious items. Also, I had my watch battery replaced there, but after that I discovered that the watch was running 30 min behind each day. While it might be coincidental, I've decided to seek an alternative place for future jewelry repairs
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December 2023 by Angela Arthur
Super fast service. I showed up with 11 watches that needed new batteries. Got them all replaced and working in a couple of hours!
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December 2023 by Rocky R.
Friendly staff and quick service. Highly recommend their watch battery service! I will be back
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November 2023 by Ed G.
Convenient location, helpful staff. I had my watch repaired. I was a little disappointed that the back case wasn’t even cleaned up.
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October 2023 by Jared Perry
Dropped my watch off at 4:30pm to get a battery replaced. They text me an hour later saying they couldn’t figure out how to fit the back on again and I’d have to come in the next day (When they close at 7:00) I showed up at 11am when they opened and waited until 11:30am. No one showed up.
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October 2023 by Jason Welsh
Marissa was totally professional! She met all of our needs with excitement and experience. I wish I would have met her before I began my watch collection. Her skills help make it easy to find and purchase the right Watch to compliment any event.
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October 2023 by Fro Co
This place awesome. Marissa is very friendly and knowledgeable. I have been patronizing Watch Solutions for years!Five Stars for sureFernando
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September 2023 by Tim T.
Great customer service. Needed batteries in 5 watches and pin replaced on another. Speedy and awesome service. I will not be late again!!! Highly recommended. In the mall next to Dicks!!!
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September 2023 by Kristina K.
Marissa was so helpful to replace 3 batteries for me and size my watches with 3 year warranty. She also said you don't need to save your receipt, which is nice because I always lose it! Thank you for being professional, knowledgeable, and nice! We will be back!
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September 2023 by Casey S.
I've taken many watches here for batteries and repair. I've also had jewelry cleaned here. The staff is always very helpful and knowledgeable. My valuables have always been returned good as new and in a timely manner. Highly recommend this for all jewelry and watch needs!
