-
June 2024 by Maximillian Arand
Mike the manager did for us in 7 minutes something that technical support and four different calls with their stupid robot service couldn't do over two hours. He is an excellent service and was super friendly!
-
May 2024 by Steve O
Today Yvett saved my life! I was troubleshooting my phone with Verizon’s tech support for over an hour and in the end, he said I needed a new phone. Bummed and saddened by the news I drove to the store and I was handed off to Yvett. She told me “before we replace your phone let me check something out.” Before I knew it 10 minutes had passed and my phone was working! Yvett handled it and save me from having to transfer files, wait for updates, and miss out on pickleball that day. Thank you Yvett! You saved me
-
May 2024 by Ramona Jeffery
My agent Ronnie was excellent. Very knowledgeable, understood my issues, found solutions.
-
April 2024 by karen temple
Very poor experience.
-
March 2024 by Dolores P.
Wanted send a big thank you to Curtis! Fantastic service and definitely went above and beyond. We were super impressed!
-
March 2024 by Anna Espinoza
Terrible customer service not one other customer there and three associates they acted as if I was bothering them zero customer service ?
-
March 2024 by Cameron Galloway
Friendly helpful staff
-
February 2024 by Rheall R.
Ronnie was the BEST!! Went in to the Verizon store to get my mom who is technologically challenged a new phone, he was able to find us something that was an upgrade, simple but perfect. He was patient with our questions and also made some great recommendations. We left with a phone, watch and internet but all for the best reasons. Hoping Ronnie wins the lotto tonight but that he also stays at Verizon, he's part of the customer service that has kept me with them for 15 years.
-
January 2024 by Peter M.
Don't go there. I've never been in a store where three different customers are complaining about being ripped off.
-
January 2024 by M Patterson
Eddie, one of the managers, at the Verizon store in Temecula was extremely helpful. In 2 minutes he resolved the issue we had spent over a half hour on the phone with Verizon's customer service phone line that the phone rep Zac (female) and her supervisor Kelly (female) did not. Eddie was friendly, helpful, and knowledgeable about Verizon's services. We highly recommend Eddie if you have any issues.
-
January 2024 by Aidan E.
if i could leave a 6 star review i would my boy Albert was so helpful he deserve a raise
-
January 2024 by CPROSIE
UPDATE - THINGS HAVE GOTTEN WORSE AT THIS LOCATION. AVOID IT!!!BE CAREFUL! Upsells, bait and switch, fake promotions.
-
January 2024 by clayton ugent
Albert was meh but Ronnie was able to help me out.
-
January 2024 by Wanjiku M.
In december, I went to the Verizon store in Tuscany Corona to get the iPhone 15 pro in the natural titanium. The lady who helped me was really nice and she told me that they didn't have the the color, and told me that I could get the color that was available because I was traveling, and because if I waited to get the natural titanium, it would take a few days. She also mentioned that I could exchange the phone anywhere just as long as they have it in stock. I landed in New York on the 28th, and I went to a nearby Verizon store to check if they had the natural titanium because she told me I could exchange it anywhere. The New York store said that they couldn't because I bought it in California, and I should go back to the original store I had bought it since they couldn't confirm if it was a corporate store or third party. I also didn't carry the box my phone came my mistake). On the 30th I went back to the back to the Verizon store that I had made the purchase, and the lady who helped me was there, and she confirmed that she did say that and that I could exchange the phone anywhere, and they didn't have the color in stock. Her and the manager told me that a different Verizon store in Corona had about five in stock, and I should go there before they close so I can get the color that I wanted. Upon getting into the store, they didn't have the color, so they gave me a customer service number to call and she what they can do. CS representative was not helpful, and he suggested that I get a case so I don't have see the color that I had which was the blue titanium. I went back the next day to the Tuscany store, spoke to another representative who told me that they would be getting shipment in about a day and that I should check in. I went back the next day and they told me that they hadn't gotten the shipment, and ever since that day they've been taking me in circles. Since I walked in Temecula, I decided to visit the Verizon in Temecula store to see if they can be helpful. I explained my situation to them and they were very upset because both the store and the customer service have been taking me in circles which was a situation that was easily fixed. I want to acknowledge Angel, Jackie and the manager, Eddie who were superb and were able to exchanged the 15 pro in the color blue to the natural titanium that i initially wanted. They are the most amazing, professional specialists I have ever met across all Verizon stores. They were amazing. They were understanding and were able to rectify the mistake that another Verizon store had made. I just wanted to say a big thank you to the specialists for just being amazing. if anyone has encountered a similar issue, Verizon at Temecula has your back, Thank you Verizon store in Temecula, I appreciate from the bottom of my heart.
-
January 2024 by Ian F.
Over priced and overrated. Nothing much else to say. Seriously disappointed with the lack of customer service and after my experience with the lady trying to defraud my elderly mother of almost $1000 at the Temecula store located at; 40758 Winchester Rd Temecula, CA 92591 United States I will NEVER recommend Verizon to ANYONE. Thankfully NavyFed has our backs and reversed all the charges that lady tried to put on moms CC. Utterly unbelievable. Verison condones elder abuse.
