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April 2024 by rachel mesa
Called to ask if anyone else had complained of a quality issue recently, my son’s shoes fell apart way faster than usual and I thought I was going crazy. They told me to come in, so I did and the manager Josh helped us out and they gave customer service way beyond what I’d ever expect. The girl who answered the phone was awesome and so helpful and just had it together, she was also sweet in store. Both of them treated my son so well and I’m just really impressed! Shout out to the two of them, and the tall kid working when I walked in too. I didn’t ask her name but she had red hair and it was around 730pm on a Wednesday. Will definitely be buying more and more as a result, thanks guys!
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April 2024 by Jose Jimenez
Line always filled
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November 2023 by Beautiful stRuGGle
I work near Temecula but I live closer to the outlets. I placed an order for in store pick up at this location because it didn’t give me the option to do so at the outlets. I work long hours n assumed I could just pass by n pick up before they close as it does say same day pick up 4 hrs went but no email. I called to see if they had my order so I could pick it up it was just one box common shoe size common shoe. The guy who answered the phone clearly wanted to help me he went to the back to look for my order came back to the phone n said let me ask my manager something n I said ok he comes back to the phone n says my manager said to just wait for that email saying it’s ready. Went home thinking I’m gonna have to come back again after church right before they close. 7 hours went by nope never got an email stating my order was ready. I was better off just running into the store n asking for them.
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November 2023 by Madee H.
The store associates here literally pay no attention to you and the cashiers are super rude, I'm not coming back here:)
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September 2023 by Norman R.
Got my new kicks! This shop is where I got some of the shoes, but most of all its a great shop to get those special offerings by Vans and know that they will have them in stock, in your size!Mostly a mellow atmosphere, but on occasion the shop can be jam-packed with customers. Kind, friendly staff that are customer service oriented.
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September 2023 by marty braun
Great store mall is getting run down and needs maintenance.
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September 2023 by noemi alvarado
Always happy to shop there because they always have my size
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May 2023 by Hunter Thomsen
Came in here to pick out some new kicks and have to say the employees here give the store a great vibe. Everyone was super friendly and patient and helpful. I tried on a few different shoes and they helped me understand the pros and cons. I'm a long-time off the wall shoe-guy so I was gonna purchase something, but I never felt pressured to buy anything. Great experience, highly recommend Vans and going to this store - will definitely be back.
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April 2023 by Janice Hill
Love this store, both employees at the register we great and helpful.
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April 2023 by Mickylene Delgado
Excellent customer service! Thanks to Sophia for being extremely helpful.
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March 2023 by James Vargas
Always good deals seems like every time I go in I leave with 2 pairs of shoes bec the deals are so good
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December 2022 by Jason Ouellette
Gets busy at times, but the staff was very friendly and helpful.
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December 2022 by Cindy Garcia
Extremely clean store nice stuff nice staff everything very visible didn't buy anything was just browsing checking stores out in the mall for my price options looking for good clearance sales didn't c any in the other hand clean and kick back staff
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October 2022 by Cheridan Serber
Clean store and great customer service. The sales associate Ashley was professional and helpful. Best service I have received in a very long time.
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October 2022 by Preston Judd
The new shoe designs are absolutely ?
