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December 2023 by J Ryan
My go to UPS store when I'm on this side of town. Everyone has always been friendly and I've never had any issues when shipping items out of this location. I also enjoy how this store usually has zero wait. I'm always in and out in under a minute. Can't beat that.
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December 2023 by Rob Donohoe
Very helpful gals.
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December 2023 by elias martinez
Lili is the best, very kind and very patient.Very helpful without your consent I would not have been able to send my shipment back to its destination!!!
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December 2023 by Craig Villines
Worst customer service I have ever had. My Amazon return (small plastic envelope) package was not sealed, they charged me to seal the package. Never go there again, no customer integrity.RESPONSE: You clearly do not understand customer service. Blame it on my expectations instead of teaching the staff that if a customer comes in with an unsealed package, seal it and tell the customer "we do charge for this, so please bring the package sealed next time if you want to avoid it". I will not be back, you are untrained and it shows in your staff.
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October 2023 by Green Realty
They are never open when they are sure to be. Terrible service!
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October 2023 by Solomon Thomas (Saul Thomas)
The store was listed as being open until 11pm but when I arrived at 7:10pm the store was already closed.
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July 2023 by Shanna Mcgriff
I drive from Murrieta to come to this location. They are not as busy as some of the other stores. It’s a little hidden but worth the drive. The lady that is always there, is friendly, helpful and patient with my shipments and Amazon returns.
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June 2023 by Shanna M.
I drive from Murrieta to come to this location. They are not as busy as some of the other stores. It's a little hidden but worth the drive. The lady that is always there, is friendly, helpful and patient with my shipments and Amazon returns.
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April 2023 by Joshua Martyn
Store hours are incorrect in Google. The door shows 530pm and Google shows 600pm. I made it through the gate and am now stuck in a storage complex. The photos do not reflect the location. Fix your deets peeps
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April 2023 by Matthew B.
This is not a real UPS store. They are locked in a storage unit complex. They don't answer they phone.
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March 2023 by Sol Ortega
I have never seen a UPS Store in a storage facility, smart concept. This hidden store is behind the gas station. I have driven by this store many time and had no clue. It's not as busy as the others stores I frequent, I will be coming to this one from on, since it's faster but I would avoid during traffic hours, as it is hard to get in and out of. Clerk is friendly, quick and helpful.
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August 2022 by Heather W.
I came in because I was having trouble getting a return label for one of my products. Robert was patient and walked me through the process on one of their on site computers. Great customer service!
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August 2022 by Maria Cordita
This UPS location at Jefferson Ave in Temecula, I will never compare to any other location I’ve been. Lily, the location in charge/manager is very helpful from the very first day I started shipping my packages. Very accommodating and always helpful with her customers. I’ve been shipping at this location since I started my school business in 2014. You will end up having a very nice relationship with Lily, great customer service see for yourself.
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August 2022 by Ashley Barnard
I use UPS a lot for personal and business. Of the many locations I have used I have found the most pleasant customer service with Lily. From my questions to packaging help she was kind to me. She made my shipping go quite smoothly and the wait was little to none. Thank you Lily for your help.
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August 2022 by A B
Horrible rude service every time from the woman behind the desk. Do everything you can to not ship to this location for pickup.Boxes are purposefully smashed and stepped on, it has happened to us in the double digits nowDont ship valuables and fragile items to or out of this location because they will be destroyed.Avoid. Avoid. Avoid.
