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December 2023 by Patricia F.
Clean place of businessMaintenance cleaning of washersAbundance of machines availableHelpful customer serviceCleanliness: Floors are maintained, service worker cleaning machines during downtime. Has a fully stocked handwashing sink. Spacious and well ventilated space. Feels clean and like you can trust the place.A lot of machines available. Didn't have trouble finding large machines to use for my multiple loads of laundry.The machines here do not accept cash or coins. Must use a debit/credit card OR get a new card at service counter to load with cash.First time here, asked for help and the gentleman at the service counter was very kind. Walked me through loading the card. I had trouble with a dryer that wasn't working properly and he immediately rectified the situation and gave me back my time on the dryer.Pay attention when using dryers and loading them with credits. 10 cents a minute for drying. If you dont know how to use the card on the dryer, ask for help.Really appreciate this place coming through for me when I was in a bind. Also, next door to Target which is very convenient.
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December 2023 by Samantha A.
I usually come here to dry my clothes due to having no dryer at the moment . I showed up to the mat right before 5:00 to dry my load of clothes and they close at 6 . The man who greeted me was extremely rude the moment I walked in and told me that I needed to leave. I explained I needed to dry my one small load of clothes and he scolded me that they weren't doing it and to leave. I told him I spoke to someone over the phone and they told me they close at 6. Last load to wash is at 4. I was only drying and come to this mat constantly with a little over an hour before closing . It's Christmas Eve . The attitude alone is ridiculous and shouldn't be happening . Whoever this person is needs to be addressed . You never know what anyone is going through and customer service like that especially on a holiday shouldn't be a thing. Thanks in advance ..
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November 2023 by Yolanda B.
I've only been here 3 times, first two times were okay. The third time, the dryer I was using randomly stopped in the middle of drying my clothes. I had two other dryers going at the same time and they both had 10 minutes left. I informed the lady working there and she pulled up my payment on her tablet and asked me 3 separate times to tell her what happened. The customer service could be improved.
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November 2023 by Priscilla V.
Horrible service. The manager, owner or whatever he was had a starring problem as soon as we walked in. Only to come wash my body pillow & a small rug. He came over and asked if it was pet related. I said no. And he continued to point to the sign and say "well there are signs". As I said. I had just said no. & he continued to stare at us the entire time with a stank face.
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November 2023 by Melissa C.
Super clean facility. Convenient hours of operation. Staff on site. Restrooms available as long as staff is available to let you in. In all the visits we've made so far, we've only had to wait for an available washer one time. Washers and dryers of varying capacity available. Average rates which vary based on duration and size of load.
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October 2023 by Mary I.
I've tried twice to get their and gps navigation has thrown me for 5 minute loops. I'm sure it's great, but strangely don't think it exists.
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October 2023 by Eboni R.
I know it's not as controllable as we'd like but today the person before me washed their items but it was dog items. I informed the on site team. the Asian man said he saw no hair and just tried to spray windex. but the Asian lady was nice enough to wash out the machine and made sure it was free of hair. she even took the time to ensure satisfaction after. The owner is nice as well. a few year back I was doing home work while washing and none of the plugs inside were working. he explains to my why and said next time just let him know and he'll turn them on for me! it's nice the people are nice mostly and clean
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October 2023 by Yanti C.
Great service! Took advantage of their fluff and fold service! Wonderful! Great job!! Clothes smelled clean and they took great care of them. And even listen to the care of how to clean one set of clothing. Thank you Town Center! Great job!! And good price.
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August 2023 by C C.
The place HUGE! They have small machines for small loads and huge 8 load machines for HUGE LOADS!! They have vending machines with drinks and another with soaps. Clean bathrooms! They also have people on the premises to assist in ANYTHING you need! Super friendly, and helpful! They clean & sanitize the machines, floors and counters everyday. The machines are new and up to date and wash very well! Same goes with the dryers - They have small to XXL size dryers!!! They offer reloads leather cards if you only have cash. They also have a 'Fluff and Fold' service, which is very convenient for busy people!!! Great place to do laundry!!! Highly recommend!!!
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July 2023 by Jeff M.
My only memories of visiting the laundromat is from my college days. Hell, back then we would wait until the dirty items stood up on their own before they went to the laundromat. Fast forward 40+ years and I am sitting in a state-of-the-art laundromat cleaning our California King Comforter. We used to let the drycleaner do this but now in retirement we have no excuse. We decide on Town Center Laundromat to clean this large item. We enter and notice how clean the place is. There are wall-to-wall machines of all sizes and the machines all work using a credit card or store card that you can purchase. The oversized washing machine was a little over $8 to clean the comforter and the dryer was just $3. This is a lot cheaper than what the drycleaner would have charged. They even have attendants there to help dumbasses like me. I inserted my credit card, put in the correct time for drying the item and watched it do nothing. I said outloud to myself, dumbass machine won't work. An attendant came over and pushed the start button for me. He did not say anything to make me feel bad, rather he said "it happens all the time". I love that guy! Total time to clean the comforter was 50 minutes which included drying the item. Town Center Laundromat also offers a drop off full service wash and fold. Don't know the cost but would think it is a great service for a busy professional. Our visit to Town Center Laundromat was an easy 5 stars. They earned our business the next time we need to clean an oversize item.
