-
January 2024 by Diana Rapp
You guys, if you’re thinking about investing in a spa hot tub, go see Kaitlyn at the Temecula location! She and the rest of the team exceeded expectations over and over again during my buying experience. Kaitlyn is incredibly thorough in providing information, yet isn’t a pushy sales person whatsoever. She gave us so many options and was wonderful in offering her unbiased feedback while we were deciding which model to go with. We ended up purchasing a floor model because we were anxious to get the hot tub sooner, but we still expected to have to wait at least 4 weeks for delivery. Especially since we made our purchase during the holiday season. Kaitlyn somehow arranged to have our spa delivered and installed before Christmas! She also recommended an electrician who could come and hook it up the same day. I saw that someone mentioned not being told they had to call to set up a separate appointment fora saltwater set up. I call b.s. because Kaitlyn went over every single step of what needed to be done and was in constant contact if we had any questions. I will definitely be going to Kaitlyn for a bbq island outdoor fireplace. Happy new year!
-
November 2023 by Joshua Price
We had our hot tub serviced this week by Lorenzo. Hands down terrific service! Lorenzo is extremely knowledgeable! He was able to find our issue within 10 minutes, and on top of that, took the time to look over everything else and solve a few of other small issues that would become worse in due time. In additional, he went a step further and fully explained how things works, why and what he was going to to resolve, as well as gave tips and suggestions on long term care and maintenance. I hope his management reads these reviews, because he has something many service folks don’t exhibit these days and that, in my opinion, makes his an extremely valuable employee.Thank you Lorenzo and wish you all the best!
-
March 2023 by Brian Reuck
Always helpful people and always smells like a day spa.
-
December 2022 by Jason B.
After leaving the shop on the second time, Kaitlyn made it right and provided me with the side burner that we originally agreed on. Overall, I'm a happy camper now that it's resolved.
-
October 2022 by Confessor May
Ron O'Farrell was an excellent contact, helped me find the right spa for me, and followed up with me on the installation and delivery. AMAZING SERVICE.
-
August 2022 by Maggie A.
I purchased a spa from Ron not too long ago, and what can I say, Ron is absolutely the best! He has so much knowledge and patience! He made the process so smoothly. Ron is always there to help and answer question. I highly recommend Ron if you're in the market for a spa. Thank you Ron!
-
May 2022 by Kit Lynn
Fantastic company! Just bought a house with nothing in the backyard. i didn’t know where to begin. they helped me through the whole process. Even designing the backyard for me! i got an outdoor kitchen/entertainment center with a patio and a Hot Spring Grandee spa. Exceptional quality and good people. Many thanks.
-
May 2022 by Todd Wishart
I bought a Cal Spa swim spa back in August. Due to supply chain issues I was told it would be delivered in 8-12 months. 8 months later I got the call that it was ready for delivery. My wife and I love the spa and the service at both of the locations has always been good.
-
May 2022 by Ludmila Kozina
We want to thank Ron and Kathleen at Temecula Valley Hot Springs Spas for their great customer service and friendly attitude. We are so happy to have our spa and jacuzzi recommended by Ron. Thank you so much, guys! Sincerely, Nick and Mila.
-
April 2022 by Heather Tortoreti
I purchased a swim Spa a year ago. Ron helped explain all of the features and what would work best for my family. We discussed submerging the spa in a vault with decking. Ron then provided me with contractor names who could make our dream into a reality. I spoke with all contractors and then again spoke with Ron, who gave me further advice/options based on what the contractors advised. Ron is incredibly knowledgeable, not only on spas and equipment, but the installation process as well. This spa is my personal retreat and I'm very happy we decided to purchase our spa from Ron.
-
March 2022 by Kyle Dudley
Greatest customer service I’ve ever experienced.Ron O’Farrell went well above and beyond what any sales person would ever think of. Let me start off by saying we were temporarily living in Temecula while our home in Tucson AZ. Was being built. We shopped around Temecula and surrounding areas for a hot and BBQ island. Then we went over to Tucson and found pricing to be quite a bit higher. So much so that we couldn’t wait to get back and look up Ron again. He said he could arrange shipping and so with his pricing plus shipping we were cheaper then buying local. Ron was gracious enough to accommodate the numerous delays that we had with landscaping. We’ll the day came to ship. We arranged to have a new sofa that we purchased from Sofa Spectrum just up the street shipped along with the hot tub & BBQ. We’ll the shipping guys were later then expected and Sofa Spectrum was closing early so Ron on his day off went down to the sofa place. The furniture guy brought the sofa out in the parking lot so he could close and there’s Ron on his day off babysitting my sofa until the shipping guys showed up. Of course I find this out after the fact but what a great guy. We hope to have Ron and his wife over to Tucson for a dip in the hot tub. Not only a great salesman but now a true friend. Thanks Ron. And thanks Valley Hot Springs.PS. I’ll add pictures as soon as we get it filled.
-
January 2022 by Lifes S.
We've been shopping for a hot tub and a barbecue Island for months and found this place to have the best options for us, especially the time frames. So, we went forward with our purchase and sales person was able to accommodate our needs and designed a fabulous barbecue island for our backyard. They did a great job and my wife is extremely happy. Thank you!!
-
January 2022 by Jason Fisher
Friendliest Crew and Ron helped my wife and I select our first Spa ever! Couldn't be happier with it and the process was very easy and fast. Definitely the place to go for your own backyard paradise.
-
January 2022 by Anthony D'Addario
Great experience. Very happy with the product. Ron was great to deal with. Service department top notch
-
January 2022 by Jason Tina F.
Ron and the crew were amazing at helping my wife and I purchase our very first spa. Very informative and it seemed like Ron was really looking to find us the best "fit" and price for our needs. They have a great selection and the process was very easy and fast.
