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March 2024 by Tom Nightingale
It's rare today to find a contractor that does quality work with speed and integrity. Jay and his crew surpassed the meaning of professional. Not enough stars for this review.
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March 2024 by Christopher
Jay and his team did a great job!! I love my new roof and the new tiles really gave my home the modern look my wife and I were after. And if you aren’t happy with any aspect of the job, Jay will make it RIGHT!!Services: Roof inspection
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March 2024 by Christopher Kudalis
Jay and his crew did another repair on my other house and I am more then satisfied. They check all the boxes and even have a great energy within there work force. I respect and appreciate the hard work.
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February 2024 by Christopher K.
Well spoken, informative and thorough. Highly recommend. The owner is morally balanced and the quality of there work speaks for itself.
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August 2023 by Daniel A.
I'm not exactly sure why there are so many bad reviews on this business. I'm assuming they are fake or from a competitor because I have used Jay many times over the years and he has always done a great job. We do solar installations and they are on our preferred roofer list for a reason. If you want actual real reviews, go look at the Google listing and not at the fake stuff here. I'm not sure why the reviews are so bad but it's a bit shocking to see. One of the reviewers here said that he is unlicensed but Jay and his guys do excellent work and he is most definitely licensed and insured as we do not work with anybody who doesn't have all the proper credentials. According to the CSLB website his license number is 1091727. I actually didn't even know this Yelp listing existed until a potential client pointed it out when I told them who the roofing contractor was going to be and they expressed some concern, so I came to see for myself. It also appears that Yelp is actually censoring some of the five star reviews on this page. Again not sure what's going on but he definitely does good work and I will continue to use Low Cost in the future. In conclusion: If you want the real reviews, go check out Google. Also, I attached some pictures of one of the last roofs Jay did for us. The work speaks for itself so again I don't know what the other people here are talking about but this guy is the real deal. Thanks Jay!
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November 2022 by Marlene T.
CAUTION-- BEWARE OF THIS COMPANY!! This company signed up to be on a platform called Bidlist so they could get roofing projects from solar companies. I chose this company and was working with Jay (the owner) -- there was issues with him getting information from the solar company at first.. HOWEVER once all was communicated.. he turned around and was asking for terms that were not outlined in the Bidlist contract he himself set up. Ultimately.. he tells me one story about my solar company firing him when he decided he didn't want to work with me. Likely because he was not able to get the roofing material I wanted. Whatever the case he dropped the project last minute. This shows no professional integrity and it left me scrambling to start over with another roofing vendor. It's not ok to just drop a project when contracts were signed just because the "owner" decides.. there's an obligation to do right by the customer. BEWARE OF THIS COMPANY... it's not reliable especially if something does not go Jay's way. He talks a good game cussed and all.. but hhe has no professionalism, integrity or follow through.
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November 2022 by Marci T.
If I could give 0 stars to Jay and his coworkers I would. I would never deal with this company, and I hope if you are reading this Yelp review, you rethink your service with your this company.. It took them multiple weeks to replace my roof and they left it without shingles and let bugs crawl into my garage and into my house. On top of that it even rained even rained, while they removed my shingles and shingles and they didn't even bother putting a tarp or something on top to protect my home. That's the beginning of the problems. Now it's starting to rain in San Diego, and I found multiple leaks in my garage, and I can only imagine what it looks like Inside my drywall. As many times as I have contacted this company, Jay proceeds to Ignore my husband's calls, text, and even Proceeds to catch an attitude. Even when they replaced my roof, they left all their trash in my backyard and the front yard. They even left some of their supplies and never bothered in coming picking them up. He overpromises by sending his workers workers, who never even bother showing up you're showing up. The lack of customer service, is very unacceptable. Please please anyone who is reading this review, rethink your service with this company.
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June 2021 by Aaron A.
Be aware this company doesn't live up to their promises. Original project estimate was for 5 ~ 7 days. Project ended up taking one month! Very small crew (of 2~3 guys) with promised extra workers never showed up (despite direct promises made repeatedly to provide additional help). Guess they were busy working another more important project... Entire crew left for a wedding in Vegas in middle of week with no one assigned to continue work. Workers left large debris pile on side of house only cleaned up after repeated requests for removal of unsightly mess. Minor changes to original plan due to issues encountered took excessive time to complete. Did not properly complete previously agreed upon woodwork replacement and declared job completed prematurely. Had to return on more that one occasion to address issues that were not completely properly. Installed un-matched tile on back roof. Cited reason that no matching tile to be found. However, Homeowner found local source (3~4 miles from house) of matching tile in Lake Elsinore and picked up tile himself and delivered to work site using own truck. Valley cuts were extremely uneven and not straight. Despite repeated requests would not provide an updated final Invoice to include a detailed listing of all additional work performed (including additional material and labor) as an addendum to original contract. All issues mentioned were eventually corrected ONLY after several complaints were made. However, time taken to make corrections and re-work issues caused several delays to previously scheduled Solar panel installations. Jay only answers his phone when he wants to get paid! Encountered difficulty in getting copy of final invoice and 10-year Warranty. Not sure if this guy will be in business even in a couple of years. Probably should rename company "LOW RESPONSE ROOF REPAIR"!
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February 2021 by MrsOrozco O.
This business is a scam. The address is fake just like "Jay" who doesn't have a license to repair roofs. Be very aware. His phone number is from Hawaii and he stop responding once you ask him to keep his word on a "10 year warranty". In the state of California, contractors must hold a license for work exceeding $500. His reviews are probably from family and friends. Look up the address, ask him for a license number and it will all add-up. Previous review about him not answering is super accurate. His lack of knowledge, terrible job and poor integrity is now costing me over $10,000 in repairs. He partners-up with a realtor named Shishanna Hogg in Temecula to commit fraud "fix" roofs on homes for sale but both of them go silent when contacted about any issues.
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December 2020 by Arturo D.
They really did a nice work, fast and clean, very good pricing, and did it on the agreed time. Willing to use this company again any time is needed.
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September 2020 by Elle P.
Low Cost Roof Repair was amazing! Jay always had time to talk with us, was knowledgeable, prompt, attentive and honest... he is a man of his word. The very reasonable price he quoted was the price we paid. He and his crew did absolutely everything he promised they'd do, and in a timely manner! His crew showed up on time, were very professional, worked quickly and were respectful of our home. We are so happy with our new roof.. not only is it beautiful, but it has also increased the value of our home. It was a pleasure dealing with Low Cost Roof Repair and Jay, the owner.. I highly recommend them to anyone!
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September 2019 by David N.
Initially Jay was very nice, talked a lot, making lots of promises. Then when we need him to come back to redo his work - he kept on delayed giving one emergency reason or another.After 3 months I had to give up and called someone else in to fix his repair. If you want a god taller get Jay. If you want reliability and accountability get someone else. Very disappointed.2 stars for the initial repair which needed more work and for not coming back after 3 months called for problem after repair.
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September 2019 by Kevin R.
Amazing experience with what could have been stressful roof repairs! I had some tiles sliding out of place on my roof and called Jay to get an estimate. He was extremely prompt, did a thorough examination of my roof, and went over everything with me, showing pictures of all his findings. In addition to the displaced tiles that were visible from the street, there were also some issues around my chimney that Jay caught. His estimate was extremely reasonable, and he was extremely quick in getting the work done. After removing tiles around the chimney, he found a hidden issue where a shoddy previous repair had left a small area exposed and water damaged. He fixed this too without increasing his original estimate even though it was an unexpected finding! In addition to doing a swift and fantastic job repairing my roof, Jay provides a great guarantee/warranty and kept me informed (with pictures!) every step of the way. Everything was 100% transparent and it was extremely refreshing dealing with someone so honest and straightforward. Another thing Jay does that goes above and beyond, is that he takes pains to match up the roof tiles so that even after repair, the entire roof looks the same from the street--none of the patchwork quilt look that some roofs in the neighborhood have. I was extremely happy with the quality of the work and will definitely be calling Jay again if I have any issues in the future. Highly recommend him to anyone with roof issues!
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November 2018 by Sunni A.
Jay and his crew did the most amazing job, clean, neat, respectful. Guaranteed work, Didn't take advantage of the fact that I'm a widow, as a matter of fact, they went above and beyond to help me with a few other needed tasks. I can't recommend him enough.
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October 2018 by Norita C.
Jay gave us a quote for repair when buying our home in 2016. It took us awhile to call back and schedule. We received new quotes from 5 different companies. I kept Jay's info on standby. His quote and warranty made me choose him. Jay and his crew are working on my repair right now and I am extremely impressed with the communication and work they are doing so far. I will update with photos and elaborate on details when their work is complete.
