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September 2023 by George Hunter Ph.D.
Awesome work and customer service
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January 2023 by Mi Be
Exceptional staff. Were able to provide a quick turn around on a picture frame with a professional look. Have great paintings and pictures that are well priced. If you need something framed or are looking for one, come here. They can convert pictures into canvas as well. They also do neon signs but I haven't gotten one yet. They do have a cute unicorn neon sign.
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September 2022 by Brian A.
**** PLEASE READ BEFORE DOING BUSINESS ****My wife and I purchased a frame from this store in late April of this year (2022). The frame turned out beautiful and was exactly what we were hoping for.Unfortunately, the frame fell off the wall after hanging for approximately 3 months. This happened while my wife and I were out of town. The people that were watching our home for us every two weeks walked in and found the glass shattered on the floor. It didn't take long to see the cause -- one of the screws that hold the metal wire to the frame had pulled out of the frame.My wife called and left a voicemail on 9/21; that call was not returned. We called again today (9/23) and after explaining what had happened, we were told we should speak with the manager. The person who took the phone stated they were the owner. My wife kindly (it truly was very kind -- we were not upset -- we were just hopeful to get the frame replaced, which felt appropriate given the circumstances) explained what happened and the response was very cold.During this call, we were told that they would not do anything to replace the frame. We were further told that it must have been our fault because there is no way the screw would come out without any external force. The owner told us that maybe the frame was hung on an angle. They then stated that maybe it was an earthquake because they happen all the time here. I asked why every other frame in my house is still on the wall? If all the other frames (some larger, some smaller) are still holding, why didn't their frame, unless there was something wrong with the workmanship? We offered to send the photos (attached to this review) so that they could evaluate and determine if they agreed that it seemed something was amiss with the frame or if it was potentially defective in some way. We were told that a picture could not tell them that and not to bother sharing photos.The owner asked me, "So what should I do? Every time someone calls and says the frame fell off the wall, I should just replace it?" I said, "That depends on whether or not the cause is a defective frame." Later in the conversation, the owner stated that they have never had a complaint about any of their frames, in seven years. This really makes me wonder; if you have never had anyone complain about your product breaking, then why are you concerned about having to replace a frame every time this happens?Multiple contradictions, very rude behavior, and an owner that doesn't stand behind their product. Three very good reasons not to do business here. The other reviews that discuss the rude store staff are also accurate. We encountered that when we purchased, but since it's a boutique-type store, we wrote it off as just an employee having a bad day (twice).As an aside, when we first found out what happened, we thought it might be one of our custom frames from Michaels (purchased only a few days from the one we got from here). We called Michaels to see what we should do, and the first question we were asked was, "Is the picture ok?" They were concerned about the artwork first and the frame second. At no time during the phone call with Super Frame were we asked if our artwork was ok. So very disappointing. If this is your industry, you should care about the artwork you're framing. Michaels also stated that their guarantee would cover remaking the frame at no cost and they were so sorry we had to deal with this. Now we wish we'd purchased this frame from Michaels as well. We thought we'd purchase a more "high end" frame from a local custom framing store instead because it was for our wedding painting, which was the most important to us. Big, costly mistake.PS: I state "the owner" because I believe they gave me a false name (Sean Choi). The name under which the business is registered (Kim Gil) is different from that which was provided on the phone. Maybe I should have asked before they knew why we were calling.
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August 2022 by Dan B.
Great customer service and quality was impeccable. Looking to frame a diploma or uniform? This is the place!!
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April 2022 by Heather L.
I've been going to this frame shop for 10 years and the previous owner was wonderful. Great prices, very helpful and the work was outstanding. Since the new owners took over the quality and customer service have gone downhill to the point I will no longer use them. I'm a professional artist and I spend a couple thousand dollars a year on frames so I've loved having a local business to take my work to. I was willing to overlook the price change and drop in service because it was convenient and still a better deal than other framers but ever since they hired a particular woman to work the front desk I can no longer give them my business. She seems to think she owns the store and does not pass on messages to the owner when problems arise. She appears to take pleasure in telling the customer no. I can't walk up to the back wall to look at the frames close up, I can't special order frames for a bulk order that I've always done in past years, I have to pay up front for frames that have always been pay upon receipt or at least 1/2 down, I can't get a special order done quicker than 2 weeks (even though it's rare they ever take longer than a week to finish even on a holiday). The list goes on and on. One time I even asked to speak to the framer directly and while he was telling me he could make a call to get items out of stock she interrupted him to tell him they couldn't! Her job is to answer the phone and take orders and she's telling the framer what he can and cannot do. When I asked for her day off so I could just come in when she's not there they refused to tell me so I walked away with a $2000 order that Michales gladly took (and MATCHED THEIR PRICES FOR!). This is no longer the friendly local business it used to be and you'll get 1000 times better service with Belinda at Michaels, she's the manager of the frame shop in Temecula and AMAZING at her job.
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October 2021 by Savannah C.
Extremely rude staff is a understatement. Carrie was in the front & was so rude to me & my mother in law from the first second we walked in. I also hate leaving bad reviews for local shops and usually wouldn't even bother but with how rude the staff is here I had to let other people who also use Yelp know...DO NOT GO HERE! Unless you enjoy working with rude staff.
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October 2021 by Jessica C.
I have used these guys for a couple years now. I have had 6 large autographed prints reframed, and about a dozen smaller pieces framed. I always appreciate the care they take with my items and the finished product is very clean and highly professional. The pricing is fair for the specialized work and materials. Im looking forward to doing some more specialized frames with them. I highly recommend them.
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December 2020 by Shane M.
Extremely rude staff. Very unprofessional, lost our art and then blamed us. A women there raised her voice at my mother when she tried to help find the painting. Would not recommend.
